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IMPORTANT INFORMATION
Solving Problems
General Problems
Possible Solutions
The phone keeps ringing when
I answer on an extension.
You may have to change the line
mode. Contact Customer Service for
instructions.
A handset can’t make or
receive calls.
Move the handset closer to the base.
A handset can make calls, but
it won’t ring.
•
Make sure the ringer is turned on.
•
Make sure DND mode is turned off
A handset is not working.
•
Charge the battery for 15-20 hours.
•
Check the battery connection.
The phone keeps ringing when
I answer on an extension.
You may have to change the line
mode. Contact Customer Service for
instructions.
Audio Issues
Possible Solutions
Callers sound weak or soft.
•
Move the handset closer to the base.
•
Keep the handset’s battery fully
charged.
•
Increase the earpiece volume.
There’s a lot of noise or static
on the line
•
Check for interference from
appliances (microwave ovens, TVs,
etc.) or wireless devices (baby
monitors, WiFi equipment, etc.).
Move the handset or base away from
the interference source.
•
If you use a telecoil hearing aid, turn
on T-coil mode (see page 17).
•
If you have any service that uses the
phone line, add a DSL or telephone
line filter (see page 43).
If you have any trouble with your phone, check this section first. If you need
help, visit our website listed on the front cover.