55
Troubleshooting
Troubleshooting
Common Issues
If your phone is not performing to your expectations, please try these simple steps first. If these steps do not solve
your.problem,.please.call.our.Customer.Hotline.(see.the.back.cover.for.contact.information).
When you have this
problem...
Try...
The.
charge
.LED.won’t.
illuminate.when.the.cordless.
handset.is.placed.in.the.
cradle.
Checking.the.AC.adapter.connection.(see.page.8).
Re-seating.the.handset.in.the.cradle..
Cleaning.the.charging.contacts.on.the.handsets.(see.page.54).
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No.stations.can.make.or.
receive.calls..
Checking.the.telephone.cord.connection..If.
Check TEL Line
.appears.on.the.base.
or.handset.display,.the.telephone.cord.may.not.be.connected.correctly.(see.page.
10).
Disconnecting.the.base.AC.adapter..Wait.a.few.minutes,.then.reconnect.it.(see.
page.9).
Changing.the.dial.mode.(see.page.1).
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A.single.cordless.handset.
can’t.make.or.receive.calls.
(but.other.stations.can).
Moving.the.handset.closer.to.the.base.
Resetting.the.handset.(see.page.59).
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A.station.can.make.calls,.but.
it.doesn’t.ring.or.receive.a.
page.
Making.sure.the.ringer.isn’t.turned.off.(see.page.36).
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A.cordless.handset.is.not.
working.
Checking.the.battery.pack.connection.(see.page.7).
Charging.the.battery.for.15-0.hours.
Resetting.the.handset.(see.page.59).
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