T R O U B L E S H O O T I N G
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Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom
Suggestion
The
charge
LED won’t illuminate • Make sure the AC adapter is plugged into the base and wall outlet.
when the handset is placed in
• Make sure the handset is properly seated in the base.
the base.
• Make sure the charging contacts on the handset and base are clean.
The audio sounds weak
• Move the handset and/or base to a different location away from
and/or scratchy.
metal objects or appliances and try again.
• Make sure that you are not too far from the base.
Can’t make or receive calls.
• Check both ends of the base telephone line cord.
• Make sure the AC adapter is plugged into the base and wall outlet.
• Disconnect the AC adapter for a few minutes, then reconnect it.
• Remove the base ID (see “Replacing the base” on page 50) and
place the handset in the base.
• Make sure that you are not too far from the base.
• If more than one user is using the line, you may not be
able to make a call.
The handset doesn’t ring or
• Charge the battery in the base unit for 15-20 hours
receive a page.
• The battery pack may be weak. Charge the battery.
• The handset may be too far away from the base unit.
• Place the base unit away from appliances or metal objects.
• Remove the base ID (see “Replacing the base” on page 50) and
place the handset in the base.
• If more than one other user is using the line, you may not be
able to page.
DCT5260_OM 10/1/02 5:31 PM Page 54
