18 - English
General problems
Possible solutions
A handset can’t make
or receive calls.
x
Move the handset closer to the base.
A handset can make
calls, but it won’t ring.
x
Make sure the ringer is turned on.
x
Make sure Silent Mode is turned off (see page 11).
A handset is not
working.
x
Charge the battery for 15-20 hours.
x
Check the battery connection.
The phone keeps
ringing when I answer
on an extension.
x
You may have to change the line mode. Contact
Customer Service for instructions.
Caller ID problems
Possible solutions
No handsets display
Caller ID information.
x
Let calls ring twice before answering.
x
Make sure your Caller ID service is active.
Caller ID displays briefly
and then clears.
x
You may have to change the line mode.
Contact Customer Service for instructions.
Multi-handset problems
Possible solutions
I can’t transfer calls.
x
Reset the handset (see page 19).
Two handsets can’t talk to a caller.
x
See if any handset is in Privacy Mode.
A handset says
Unavailable
.
x
Move the handset closer to the base.
x
See if any handset is in Privacy Mode.
I can’t register a new handset.
x
Reset the handset (see page 19).
x
See if you have 12 registered handsets.
Answering system problems Possible solutions
The answering system does
not work.
x
Make sure the answering system is on.
x
Make sure the base is plugged in.
The system won't record
messages.
x
See if
Record Time
is set to
Announce Only
.
x
Delete messages (memory may be full).
A handset can't access the
answering system.
x
See if another handset is using the system.
x
Make sure the phone is in standby.
My outgoing message is gone.
x
If there was a power failure, re-record
your personal outgoing message.
I can’t hear the base speaker.
x
Make sure call screening is turned on.
x
Change the base speaker volume.
Messages are incomplete.
x
Increase the
Record Time
.
x
Delete messages (memory may be full).
