English - 22
IMPORTANT INFORMATION
Solving Problems
If you have any trouble with your phone, check this section first. If you
need help, call our Customer Care Line listed on the front cover.
Audio issues
Possible solutions
Callers sound
weak or soft.
x
Move the handset closer to the base or Range Extender.
x
Keep the handset’s battery fully charged.
x
Increase the earpiece volume.
There is noise/
static on the
cordless handset.
x
Check for interference from appliances (microwave
ovens, TVs, etc.) or wireless devices (baby monitors, WiFi
equipment, etc.). Move the handset or base away from the
interference source.
x
If you use a telecoil hearing aid, turn on T-coil mode in the
Handset Setup
menu. T-coil mode shortens talk time, so
keep your battery fully charged.
x
If you have any service that uses the phone line, add a DSL
or telephone line filter (see page 23).
Caller ID problems
Possible solutions
Caller ID information does
not display.
x
Let calls ring twice before answering.
x
Make sure your Caller ID service is active.
Caller ID displays briefly
and then clears.
x
You may have to change the line mode. Contact
Customer Service for instructions.
Multistation problems
Possible solutions
I can’t transfer calls.
x
Reset all the stations (seepage 23).
Two handsets can’t talk to a caller.
x
See if any station is in Privacy Mode.
A handset says
Unavailable
.
x
Move the handset closer to the base.
x
See if any station is in Privacy Mode.
x
Reset the handset (see page 24).
I can’t register a new handset
(handset says “Not registered.”)
x
Reset the handset (see page 24).
x
See if you have 12 registered handsets.
Answering system problems Possible solutions
The answering system does not
work.
x
Make sure the answering system is on.
x
Make sure the base is plugged in.
The system won't record
messages.
x
See if
Record Time
is set to
Announce Only
.
x
Delete messages (memory may be full).
A handset can't access the
answering system.
x
See if another handset is using the system.
x
Make sure the phone is in standby.
