If you’re having an issue and can’t find the answer in our FAQs, please don’t hesitate to reach
out to our customer support team. You can send us a message or give us a call. Our contact
information is on the support page on the web and also in the support section of the app. Please
have this information available when you contact us: · Serial Number (S/N) · Part Number (P/N)
·
Model Number (M/N) Product information The product information is located under the
weather door of your speaker (in the compartment where the charging port is located). Warranty
How long is my battery supposed to last and how long does it take to recharge?
Playtime
Overall playtime depends on how you use your Ultimate Ears Speaker, with things like the type
of music and volume level all affecting the overall playtime. However, when played at roughly
mid-volume, you can expect you can expect up to the listed hours of playtime from one full
charge.
Charging
Using the USB cable provided, and a standard USB port (e.g. Laptop) it will take approximately
5 hrs. 30 mins to recharge your Ultimate Ears Speaker to 100%. Wonderboom can also be
charged with most USB chargers and times will be faster depending on the output of the USB
charger you use.
Never charge your Ultimate Ears Speaker if the micro-USB port, charging cable or connectors
are wet, dirty or damaged. Always charge your speaker with a clean, dry micro-USB connector.
If you think your cable or connector has been compromised in any way by water or other
contaminants, do not use it to charge your speaker. Contact us for a replacement cable.
Why won’t my Bluetooth device connect to my WONDERBOOM?
If your Bluetooth device won’t connect to your WONDERBOOM, try the following:
Make sure your speaker is turned on
Make sure your device is paired with your speaker and Bluetooth is active
Place your Bluetooth device closer to the speaker – it might be out of range
Move your Bluetooth device and speaker away from other wireless sources – you could
be experiencing interference
Turn your ULTIMATE EARS speaker off, and then back on again
If you have multiple ULTIMATE EARS speakers, make sure you’re connected to the
correct one
Your ULTIMATE EARS speaker can store up to 8 devices in memory and keep three
active connections (two for BOOM) devices at a time -- make sure you don’t already
have three devices connected
NOTE: If this is the first time you’re pairing a device with your speaker, you don’t need
to press the Bluetooth connection button. It comes out of the box ready to pair.
