Troubleshooting
Serial
Number
Error
1
The product has a lot of
oily smoke when it is fried
Pour off the oil from the fryer and continue to use
2
The food is not fully fried
Appropriately reduce the amount of food. If the food is
overfilled, the frying temperature will be insufficient.
Increase the frying temperature or extend the frying time.
3
The food is not cooked
evenly
Foods that are stacked on top of each other or close to
each other need to be shaken or flipped during cooking
(see "Shaking food" on page 8).
4
The food after cooking is
not crispy enough
Spraying or brushing a small amount of oil on the food
will improve the crispness
5
The French fries are not
cooked properly
See "French fries" on page 9.
6
The air fryer cannot
be turned on
Plug in the power supply correctly.
Close the basket.
7
The air fryer has a plastic
smell.
Any air fryer may have a plastic smell from the
manufacturing process. This is normal and the smell will
dissipate gradually. If a plastic smell is still present, please
contact our Customer Support.
8
Il display mostra Errore
Codice "E2"
Unplug the air fryer and retry, if the error code "E2" is still
displayed, please contact our Customer Support.
9
Il display mostra Errore
Codice "E1"
Unplug the air fryer and retry, if the error code "E1" is still
displayed, please contact our Customer Support.
10
APP connection failed
Make sure you've entered the right password.
Keep the air fryer, mobile device and your router being as
close as possible.
Make sure you selected a 2.4GHz WiFi, the 5GHz band is
not supported.
Possible Effective Solutions
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