If these troubleshooting steps do not resolve the issue or you notice that the blue LED's
on your mesh point/points have turned off altogether, this can mean more intense
troubleshooting steps need to be taken
My Internet is down; what do I do?
Follow these steps:
1. Ensure that the AmpliFi router is properly plugged into a power source.
2. Ensure that the modem and the AmpliFi router are both connected to each other via an
Ethernet cable.
3. Disconnect power from the modem and AmpliFi router.
4. Wait one minute and then connect power to the AmpliFi router.
5. Wait one more minute and then connect power to the modem.
6. If there is no Internet connection, contact your ISP (Internet Service Provider) to find
out if there are any outages on their end or if your account information has changed.
7. If there is still no Internet connection, please click
Chat with us
at the bottom of the
screen for help.
The router display doesn't respond; what do I do?
The new AmpliFi router features a smart LCD touchscreen display.
If the display becomes unresponsive or freezes in any way, follow these steps:
1. Disconnect power from the AmpliFi router.
2. Wait 10 seconds.
3. Connect power to the AmpliFi router.
4. If there is still no Internet connection,
The router display has a lighting issue; what do I do?
Perform these steps:
