UBI Windows Driver – Installation Instructions
11
APPENDIX 2: ERROR CONDITIONS
Unexpected Printout
Appearance
The printed label does not contain all of the information you
expected, only part of the label is printed, or the printout is not
situated where you intended.
• In “Control Panel\Printers\Setup” check that the printer driver's
setup in regard of paper size corresponds with the actual size of
the labels, tickets, tags, or strip. In case of “User Defined Size...”,
make sure that you have entered new values, as the default values
are very small (10 x 10 mm).
• In “Control Panel\Printers\Setup” also check that the printer
driver's setup in regard of paper source corresponds to the type of
media actually used, i.e. labels (dispensing), labels (tear off),
ticket with gap, tickets with mark, or variable length strip. In case
of tickets with mark, check that the printer is provided with a black
mark sensor.
• If the printer is provided with a < Feed > key, press it a few times
to check that the paper feed works properly and that a single label,
ticket, or portion of strip is fed out each time the key is pressed.
• If the error still remains, check the adjustment of the label stop
sensor or black mark sensor as described in the Technical
Description for the printer model in question.
MEMORY OVERFLOW
The RAM memory is too small to handle the information received
from the computer.
• The selected Paper Size may be too large for the available
memory. Select a smaller size and try again. In case of “User
Defined Size...”, also check that you have entered the correct
values and selected right unit of measure.
• Enter the UBI Fingerprint's immediate mode and check if there
are any large programs or files in the RAM memory (
FILES
"ram:"). If necessary, make backup copies on your computer and
then delete the files (
KILL
) from the printer's memory. See UBI
Fingerprint Programmer's Manual.
• The same result can be achieved by using the “Clear RAM
Memory” option in UBI Shell, see the Technical Description.
After rebooting, you will have to reselect the UBI Windows
Driver in UBI Shell.
• A temporary solution may be to reduce the size of the image buffer
in the printer's setup mode. Refer to the Technical Description.
The size of the image buffer is not critical as long as you only use
the UBI Windows Driver.
Error Message Appears in
Printer's Display
Continued!
