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Ubee Interactive

Troubleshooting the Installation

Ubee DDW365 Wireless Cable Modem Subscriber User Guide • October 2013

12

3. Confirm connectivity by opening a Web browser and going to any Web site 

(for example,

http://www.wikipedia.org

) or access the Web interface for the DDW365.

  

Note

The Web interface allows you to customize the configurations and capabilities for the 
device. For a full explanation of all Web interface functions, refer to 

Using the Web 

User Interface on page 13

.

If you have wireless issues or questions, refer to 

Deploying and Troubleshooting the 

Wireless Network on page 76

.

2.3

Troubleshooting the Installation

Use the following tips to troubleshoot the installation.

None of the LEDs are on when I power on the DDW365.

Check the connection between the power outlet and the power cord. Verify the 

power outlet is energized and the power cord is connected to the power outlet.

Check the connection between the power cord and the device. Power off the 

DDW365 and wait for 5 seconds and power it on the again. If the problem still 

exists, there may be a hardware problem.

The ETH1, ETH2, ETH3, or ETH4 LEDs on the back of the DDW365 are not lit 
where Ethernet cables are connected.

Restart the computer so that it can re-establish a connection with the device.

Check for a resource conflict (Windows users only):

1.  Right-click 

My Computer

 on your desktop and choose 

Properties

.

2. Choose the 

Device Manager

 tab and look for a yellow exclamation point or red 

X

 over the 

network interface card (NIC) in the Network Adapters field. If you see either one, you may 
have an interrupt request (IRQ) conflict. Refer to the manufacturer’s documentation or ask 
your service provider for further assistance.

Verify that TCP/IP is the default protocol for your network interface card.

Power cycle the DDW365 by removing the power cord from the electrical outlet 

and plugging it back in. Wait for the device to re-establish communications with 

your cable service provider.

Check General Connectivity Issues:

If your PC is connected to a hub or gateway, connect the PC directly into an 

Ethernet port on the DDW365.

If you are using a cable splitter, remove the splitter and connect the device directly 

to the cable wall outlet. Wait for the device to re-establish communications with the 

cable service provider. 

Try a different cable. The Ethernet cable may be damaged.

If none of these suggestions work, contact your service provider’s tier II support for 
further assistance.

Содержание DDW365

Страница 1: ...et Suite 200 Englewood CO 80112 1 888 390 8233 Sales email amsales ubeeinteractive com Support email amsupport ubeeinteractive com October 2013 Ubee DDW365 Wireless Cable Modem Firmware Version 8 14 2...

Страница 2: ...either internal or external to Ubee except in accordance with applicable agreements contracts or licensing without the express written consent of Ubee and the business management owner of the material...

Страница 3: ...ork 10 2 3 Troubleshooting the Installation 12 3 Using the Web User Interface 13 3 1 Accessing the Web User Interface Locally 13 3 2 Logging Out of the Web Interface 14 4 Understanding the Status Menu...

Страница 4: ...Log Option 53 7 3 Using the Remote Log Option 54 8 Understanding the Parental Control Menu 56 8 1 Using the Parental Control User Setup Option 56 8 2 Using the Basic Option 58 8 3 Using the ToD Filter...

Страница 5: ...and Applications on page 3 Requesting Support on page 3 Checking Device Package Components on page 3 Understanding the Device Panels Connections and LEDs on page 4 Understanding Specifications Standa...

Страница 6: ...ble the device can fall and become damaged To prevent overheating do not block the slots and openings in the module housing that provide ventilation Do not expose this device to direct sunlight Do not...

Страница 7: ...gain of 2 dBi This device must not be co located with or operating in conjunction with any other antenna or transmitter 1 2 Understanding Connections and Applications The following diagram illustrates...

Страница 8: ...tions and LEDs 1 5 1 Understanding the Device Front and Rear Panels The following images represent the device front and rear panels Connection descriptions are provided in section 1 5 2 and LED descri...

Страница 9: ...ers gaming consoles and or routers hubs using an RJ45 cable Each ETH port on the back panel of the device has an LED to indicate its status when an Ethernet device is connected CABLE Connects to the p...

Страница 10: ...f not used the LED is off When a user pushes the WPS button or triggers WPS via the device s Web UI an LED on the top front of the device flashes for 4 minutes until a PIN is entered from the wireless...

Страница 11: ...DMA Only 8dBmV to 55dBmV 8 16 QAM 8dBmV to 58dBmV QPSK S CDMA 8dBmV to 53dBmV all modulations Actual speeds vary based on factors including network configuration and speed Security and Network Support...

Страница 12: ...fault SSID when the device is reset except when a manual reset is performed through the Web UI The MAC address can be found on the device label or it can be found by opening an Internet browser window...

Страница 13: ...sh to confirm the setup or add devices to your network Refer to Connecting Devices to the Network on page 10 Steps To set up the device 1 Remove the contents from the device packaging 2 Place the DDW3...

Страница 14: ...t Refer to Understanding LED Behavior on page 5 for more information 2 2Connecting Devices to the Network Use the instructions below to connect network devices and validate device functionality Topics...

Страница 15: ...ireless networks window The default SSID subscriber managed DDW365 plus the last 2 characters of the MAC address with the letters entered in UPPER case Example DDW3658C Notes You can find the MAC addr...

Страница 16: ...of the DDW365 are not lit where Ethernet cables are connected Restart the computer so that it can re establish a connection with the device Check for a resource conflict Windows users only 1 Right cl...

Страница 17: ...sing the Web User Interface Locally Access the Web user interface for the DDW365 from a Web browser such as Internet Explorer on a Windows computer Default values are shown in the steps below Steps To...

Страница 18: ...eless Cable Modem Subscriber User Guide October 2013 14 about the DDW365 3 2 Logging Out of the Web Interface Log out when finished using the Web user interface Steps To log out of the user interface...

Страница 19: ...e Web Interface Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 15 2 To begin a new user interface session click Back to Login The Cable Modem Information screen is displayed Click...

Страница 20: ...e Account Option on page 20 Using the Diagnostics Option on page 21 Using the Client List Option on page 24 Using the User Default Option on page 26 Steps To access status options 1 Access the Web use...

Страница 21: ...Defines the firmware version of the device Cable Modem MAC Address Defines the unique media access control MAC hardware address of the DDW365 Cable Modem Serial Number Defines the unique manufacturer...

Страница 22: ...m channel bonding statistics Downstream displays detailed information on the network traffic from the service provider to the local computer downstream channels Upstream displays detailed information...

Страница 23: ...el Description Startup Procedure Procedure Status Comment Acquire Downstream Channel Displays the Downstream channel status and if the device has locked to a channel Connectivity State Displays connec...

Страница 24: ...hannel frequency on which the device is scanning Power Displays the receiver power level in decibel millivolts dBmV after ranging process SNR Displays the signal to noise ratio the desired signal leve...

Страница 25: ...ork connectivity Two utilities are available Ping and Traceroute Topics See the following topics Using the Ping Option on page 21 Using the Traceroute Option on page 23 4 4 1 Using the Ping Option Use...

Страница 26: ...Enter new parameter values or accept the default values 4 Click Start Test Field descriptions are listed below the screen example Label Description Utility Provides a drop down menu to choose Ping or...

Страница 27: ...eps To trace host IP addresses along a route 1 Click Status from main menu 2 Click Diagnostics from the left side menu 3 Choose Traceroute from the Utility drop down menu 4 Enter new parameter values...

Страница 28: ...ce a route Max Hops Defines the maximum number of hops Hops are the number of routers the traceroute traverses Default is 30 Data Size Defines the data size to send for the traceroute operation The de...

Страница 29: ...rface Status Displays whether the CPE Interface is enabled or disabled Tools Client List Host Name Displays the host name of the DHCP client connected to the DDW365 IP Address Displays the IP address...

Страница 30: ...menu 2 Click User Default from the left side menu Field descriptions are listed below the screen example Label Description Restore User Defaults Restores settings to factory defaults Select Yes then...

Страница 31: ...p Option on page 27 Using the DHCP Option on page 29 Using the DDNS Option on page 31 Using the Backup Option on page 32 Using the Time Option on page 35 Steps To access the basic menu 1 Access the We...

Страница 32: ...tes no interface or prefix has been specified WAN IP Address Displays the current WAN public IP address obtained from the service provider MAC Address Displays the WAN interface s hardware address Dur...

Страница 33: ...and the IP address is assigned by the service provider s DHCP server Static IP For Static IP you must manually enter the IP address for the WAN interface PPTP dhcp For Point to Point Tunneling Protoc...

Страница 34: ...esses can be recognized on the network Number of CPEs Defines the maximum number of customer premises equipment devices CPE that can connect to the network through the DDW365 Lease Time Defines the DH...

Страница 35: ...d below the screen example DHCP Clients Lists all DHCP clients currently connected to the device either via an Ethernet connection or via a wireless connection Each client is listed with the following...

Страница 36: ...nt Configuration To backup and save the current modem configuration click the Backup button A pop up window appears instructing you to select Save when prompted Click OK Label Description DDNS Service...

Страница 37: ...File option and click OK The file will be saved to your Downloads folder as a binary file bin titled GatewaySettings bin 5 4 2 Restoring the DDW365 to a Previously Saved Configuration To restore the...

Страница 38: ...ked up file appears in the box to the left of the Browse button Click the Restore button You are advised that you will be required to reboot the device Click OK You are then notified that the device h...

Страница 39: ...ription Enable SNTP Enables Yes or disables No the SNTP feature Current Time Displays the current system time System Start Time Displays the time the system was started Time Server 1 Defines the IP ad...

Страница 40: ...age 47 Using the Pass Through Option on page 49 Using the DMZ Host Option on page 50 Steps To access the advanced menu 1 Access the Web User Interface Refer to Accessing the Web User Interface Locally...

Страница 41: ...attempt if Internet users initialize an IPSec VPN request to a host located behind the router PPTP PassThrough Forces the router to redirect the PPTP request to the local host when enabled NAT fails t...

Страница 42: ...ation protocol RSVP RSVP defines how applications reserve resources and how they free the reserved resources once they are no longer needed FTP Enables or disables the file transfer protocol FTP used...

Страница 43: ...ork MSN Enables or disables the Microsoft network protocol used for instant messaging SIP Enables or disables the session initiation protocol application layer gateway SIP ALG SIP ALG inspects protoco...

Страница 44: ...ring establishes a list and any host on this list is not able to access the network through the DDW365 Steps To filter MAC addresses 1 Note the MAC addresses of the devices that you want to deny Inter...

Страница 45: ...e ports specified Steps To configure port filters 1 Click Advanced from the main menu 2 Click Port Filtering from the left side menu Field descriptions are listed below the screen example Label Descri...

Страница 46: ...by port range You may accidentally prevent traffic that should pass through your network such as http or email Pre assigned application ports are displayed on the Forwarding screen Refer to Using the...

Страница 47: ...pplications Home Security Systems Security systems that use the Internet Audio Servers VoIP Audio and VoIP applications and services Topics See the following topics Before Setting Up Forwarding on pag...

Страница 48: ...ng You need the following information to set up port forwarding IP address of each local host system for example Xbox for which you need to setup a port forwarding rule Port numbers the local host s a...

Страница 49: ...ocated in your LAN External Start Port Defines the port number to start the range of ports to publish to the Internet External End Port Defines the port number to end the range of ports published to I...

Страница 50: ...orts and forwarding rules may not be required for other applications Steps To set up port forwarding for an Xbox 1 Click Advanced from the main menu 2 Click Forwarding from the left side menu 3 Enter...

Страница 51: ...e specific port numbers with bi directional traffic to function properly Applications such as video conferencing voice gaming and some messaging program features may require these special settings Som...

Страница 52: ...connect to the Real Audio server until the connection is closed or expires Steps To set up port triggering 1 Click Advanced from the main menu 2 Click Port Triggers from the left side menu 3 Click Cr...

Страница 53: ...ide menu The pass through fields are explained following this screen example Label Description Trigger Start Port Defines a port number or the starting port number in a range of port numbers Trigger E...

Страница 54: ...t port on the DDW365 3 Log in to the DDW365 Web user interface 4 Click Advanced from the main menu 5 Click DMZ Host from the left side menu 6 Enter the IP address of the Home Gateway host device to be...

Страница 55: ...Ubee DDW365 Wireless Cable Modem Subscriber User Guide October 2013 51 example connect to the Internet from a PC connected to the Home Gateway Label Description DMZ Address Defines the IP address of...

Страница 56: ...to specific sites Note Firewall menu options are not available when the device is in Bridge mode Topics See the following topics Using the Basic Option on page 52 Using the Local Log Option on page 53...

Страница 57: ...descriptions are listed below the screen example Label Description IPv4 Firewall Protection Defines the level of protection Choices are Off Low Medium and High Services are based on the protection le...

Страница 58: ...Remote Log fields are explained following this screen example Label Description Contact Email Address Defines the email address where you want to send the log SMTP Server Name Defines the name of the...

Страница 59: ...empts that are allowed by the firewall Blocked Connections Logs all access attempts that are blocked by the firewall Known Internet Attacks Logs all known attacks from the Internet Product Configurati...

Страница 60: ...ing the ToD Filter Option on page 60 Using the Local Log Option on page 61 Steps To access the parental control menu 1 Access the Web interface Refer to Accessing the Web User Interface Locally on pag...

Страница 61: ...tries to access the Internet via the device Re Enter Password Confirms the password with the re entered password Trusted User Defines the selected user as a trusted user when enabled is checked The u...

Страница 62: ...ft side of the screen The Basic fields are explained following this screen example Session Duration Allows you to enter a time in minutes for the user s session to expire When the session expires the...

Страница 63: ...d click Add New Policy Content Policy List Lists existing policies you can choose to use Remove Policy Deletes a policy from the list Select the policy from the list and click Remove Policy Keyword Li...

Страница 64: ...n and click Add Domain Remove Allowed Domain Removes a domain from the Allowed Domain List Select the domain from the list and click Remove Domain Allowed Domain List Displays domains you have added a...

Страница 65: ...policy Select the policy from the drop down list and click Remove Days to Block Selects the days to block Internet access Time to Block All Day or a specific time frame Defines the time to block To bl...

Страница 66: ...lds are explained following this screen example Label Description Last Occurrence Displays the time when the last event occurred Action Displays what is done by parental control including dropping or...

Страница 67: ...Using the Bridging Option on page 75 Deploying and Troubleshooting the Wireless Network on page 76 Steps To access the wireless menu 1 Access the Web interface Refer to Accessing the Web User Interfa...

Страница 68: ...mode has a significant increase in the maximum raw OSI physical layer data rate from 54 Mbit s to a maximum of 600 Mbit s with the use of four spatial streams when at a channel width of 40MHz One spa...

Страница 69: ...your particular region Channel selection can have an impact on wireless networking performance For more information refer to Selecting a Wireless Channel on page 79 Regulatory Mode Defines whether Reg...

Страница 70: ...with an SSID and channel Network communications such as authentication conflict and duplicate packets are managed by the wireless card Managed Communicates with an associated master not directly with...

Страница 71: ...DW365 plus the last 2 characters of the MAC address with the letters entered in UPPER case Closed Network Hides the selected SSID when enabled so it is not visible to wireless clients unless manually...

Страница 72: ...WPA2 alone with a pre shared key requires a RADIUS or TACACS server for authentication This method is mostly used in large enterprise implementations WPA2 PSK Enables or disables WPA2 PSK If you do n...

Страница 73: ...required Shared Key is an authentication method used by wireless LANs which follow the IEEE 802 11 standard Wireless devices authenticate each other by using a secret key that is kept by both devices...

Страница 74: ...e disabled before Closed Network can be enabled 9 3 Using the Access Control Option Use the Access Control option to configure which clients can access your wireless network WPS Add Client Add a clien...

Страница 75: ...s access to your network by MAC address Disabled turns off MAC restrictions and allows any wireless client to connect to this device However if you use other security mechanisms for access to the wire...

Страница 76: ...Displays the MAC addresses entered in the MAC Addresses field see above Age s Displays the duration since the wireless client s polled values were sent to the device The values include all informatio...

Страница 77: ...to a station STA that is operating in a reduced power mode WMM transmit opportunity TXOP is assigned to each access point The bounded time interval during which a station can send as many frames as p...

Страница 78: ...data transmission The wireless client device can doze between packets to save power while the wireless access point buffers downlink frames The application chooses the time to wake up and receive data...

Страница 79: ...moves oldest frame when set to On EDCA STA Parameters Allows you to prioritize wireless network traffic for receiving terminals Access categories are AC_BE Best Effort medium throughput and delay Most...

Страница 80: ...g Wireless Cable Modem to Wireless Client Distances on page 77 Selecting a Wireless Channel on page 79 Understanding Received Signal Strength Received signal strength RSSI is measured from connected w...

Страница 81: ...wireless clients reach the distance threshold between each other network performance degrades Steps To determine wireless cable modem placement 1 Connect a wireless client to the wireless cable modem...

Страница 82: ...To check the wireless signal strength and speed use the following steps for a Windows computer connected wirelessly to the wireless cable modem If the wireless computer is not connected refer to Conne...

Страница 83: ...e by configuring the channel on each wireless access point individually if you have multiples If you have control over only one wireless device in an environment where there may be several you can cha...

Страница 84: ...dressed to a computer on the local subnet Demilitarized Zone DMZ Allows one IP address or computer to be placed in between the firewall and the Internet usually for gaming and video conferencing This...

Страница 85: ...ll A highly effective method to block unsolicited traffic from outside the connected computers in your gateway and local network Gateway A local device usually a router that connects hosts on a local...

Страница 86: ...r that allows the network to identify it at the hardware level Usually written in the form 01 23 45 67 89 ab Megabits per Second Mbps A unit of measurement for data transmission that represents one mi...

Страница 87: ...le Access TDMA A method in which cable modems must time share the upstream channel because there are many cable modems and only one upstream channel frequency Transmission Control Protocol TCP A metho...

Страница 88: ...rotected Setup WPS A security protocol for wireless home networks Created by the Wi Fi Alliance this protocol allows home users to easily set up wireless security and add new devices without needing t...

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