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troubleShootinG

error

meSSaGe

noteS

CLOCK ID ERROR

ThIS ERROR IS DISPLAYED WhEN ThE CB1000 
TIME CLOCK hAS NOT BEEN ACTIVATED ON AN 
UATTEND™ ACCOUNT. PLEASE REFER TO STEP #2 
OF ThIS GUIDE.

NET NOT FOUND

ThE CB1000 WAS UNABLE TO CONTACT ThE  
UATTEND™ SERVICE. 

ChECK TO MAKE SURE:

• Your ethernet cable is securelY 
PLUGGED INTO ThE BOTTOM OF ThE DEVICE

• Your network allows DhcP connec-
TIONS

• the network is not behinD a firewall 
ThAT BLOCKS COMMUNICATION ON PORT 80

SORRY, DEALER ID NOT 
FOUND

TRACKMYTIME.COM WILL REPORT ThIS 
ERROR IF ThE DEALER ID YOU ENTERED IS 
NOT VALID. PLEASE CONTACT YOUR DEALER 
REPRESENTATIVE FOR ASSISTANCE.

CAN’T LOGIN TO 
TRACKMYTIME.COM

WhEN YOU ATTEMPT TO LOGIN TO 
TRACKMYTIME.COM, ThE LOGIN FORM 
REFREShES. ThIS INDICATES ThAT ThE 
USERNAME/PASSWORD COMBINATION YOU 
ENTERED WAS NOT CORRECT. 

IF YOU hAVE FORGOTTEN YOUR USERNAME 
AND/OR PASSWORD, CLICK ON ThE “EMAIL 
USERNAME/PASSWORD” LINK AT ThE TOP OF 
ThE PAGE.

SORRY, USER NOT 
FOUND

IF AN EMPLOYEE SWIPES ThEIR/BADGE AND 
ThIS MESSAGE IS DISPLAYED, IT MEANS ThAT 
ThE EMPLOYEE WAS NOT FOUND ON YOUR 
ACCOUNT WITh TRACKMYTIME.COM

ChECK TO MAKE SURE:

• You have entereD the correct baDge 
NUMBER FOR ThE EMPLOYEE (SEE  PAGE 4 
ABOVE)

• the emPloYee is currentlY set to “active”

Содержание CB1000

Страница 1: ...Quick Start Guide Contents Sign Up Timeclock Set up Departments Employees Troubleshooting Device Installation Warranty ...

Страница 2: ...nding on the number of employees you will have using the system You can easily upgrade and downgrade your plan at any time Step 4 After you select the plan we ll ask you for additional information about your company Login Page Use this field to specify an easy URL web address for you to remember A shortened version of your company name would be a good idea however it cannot be longer than 20 chara...

Страница 3: ...corner ADD TIMECLOCK Step 4 You will need to locate the CLOCK ID also called Device ID on the CB1000 unit To do this press the F3 key as indicated on the picture below An example CLOCK ID CB1000 ALSNMW3A Step 5 On trackmytime com enter the CLOCK ID DEVICE ID into the DEVICE ID field Then enter the location where this clock will be mounted This is used in case you have multiple clocks for your acco...

Страница 4: ...name then click the ADD button Step 4 Next click on the name of the user you just added this will open up additional configuration options for the employee You can edit any of the fields by clicking on the EDIT link to the right of each option We highlight some of the most used options in this guide For more specific options please refer to the complete CB1000 manual found in the help section of t...

Страница 5: ...this error if the Dealer ID you entered is not valid Please contact your dealer representative for assistance Can t Login to trackmytime com When you attempt to login to trackmytime com the login form Refreshes This indicates that the username password combination you entered was not correct If you have forgotten your username and or password click on the Email Username Password link at the top of...

Страница 6: ...Mounting Instructions Step 1 Attach wall plate to the back of the CB1000 using the 4 small screws Fig 1 Fig 2 CB1000 Top View CB1000 Bottom View 2x 2x image not actual size ...

Страница 7: ...thernet port nearby Position the CB1000 at or near eye level Measure the distance between the bracketscrew holder and drill your wall holes accordingly Step 3 Attach the CB1000 to the wall screws Plug in the ethernet cable and power adaptor Fig 3 Fig 4 Power Cord Electric Outlet Ethernet Outlet Ethernet Cable Inset Zoom Mounting Screws 3 5 Inches ...

Страница 8: ...ranty or warranty PPOINT SHALL NOT UNDER ANY CIRCUMSTANCES WHATSOEVER BE LIABLE TO ANY PARTY FOR LOSS OF PROFITS DIMINUTION OF GOOD WILL OR ANY OTHER SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES WHATSOEVER WITH RESPECT TO ANY CLAIM IN CONNECTION WITH PPOINT PRODUCTS AND OR PARTS Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages so the above limitatio...

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