troubleShootinG
error
meSSaGe
noteS
CLOCK ID ERROR
ThIS ERROR IS DISPLAYED WhEN ThE CB1000
TIME CLOCK hAS NOT BEEN ACTIVATED ON AN
UATTEND™ ACCOUNT. PLEASE REFER TO STEP #2
OF ThIS GUIDE.
NET NOT FOUND
ThE CB1000 WAS UNABLE TO CONTACT ThE
UATTEND™ SERVICE.
ChECK TO MAKE SURE:
• Your ethernet cable is securelY
PLUGGED INTO ThE BOTTOM OF ThE DEVICE
• Your network allows DhcP connec-
TIONS
• the network is not behinD a firewall
ThAT BLOCKS COMMUNICATION ON PORT 80
SORRY, DEALER ID NOT
FOUND
TRACKMYTIME.COM WILL REPORT ThIS
ERROR IF ThE DEALER ID YOU ENTERED IS
NOT VALID. PLEASE CONTACT YOUR DEALER
REPRESENTATIVE FOR ASSISTANCE.
CAN’T LOGIN TO
TRACKMYTIME.COM
WhEN YOU ATTEMPT TO LOGIN TO
TRACKMYTIME.COM, ThE LOGIN FORM
REFREShES. ThIS INDICATES ThAT ThE
USERNAME/PASSWORD COMBINATION YOU
ENTERED WAS NOT CORRECT.
IF YOU hAVE FORGOTTEN YOUR USERNAME
AND/OR PASSWORD, CLICK ON ThE “EMAIL
USERNAME/PASSWORD” LINK AT ThE TOP OF
ThE PAGE.
SORRY, USER NOT
FOUND
IF AN EMPLOYEE SWIPES ThEIR/BADGE AND
ThIS MESSAGE IS DISPLAYED, IT MEANS ThAT
ThE EMPLOYEE WAS NOT FOUND ON YOUR
ACCOUNT WITh TRACKMYTIME.COM
ChECK TO MAKE SURE:
• You have entereD the correct baDge
NUMBER FOR ThE EMPLOYEE (SEE PAGE 4
ABOVE)
• the emPloYee is currentlY set to “active”