USER GUIDE
Product Liability 1
u-line.com
SAFETY • INSTALLATION & INTEGRATION • OPERATING INSTRUCTIONS • MAINTENANCE •
SERVICE
Product Liability
Important Note: Service or repairs must not be performed
on any unit suspected to be involved in a property
damage situation. If a unit has been altered or repaired in
the field prior to U-Line’s evaluation, any claim for
damage may be declined.
Field service technicians are authorized to make an initial
assessment. If in the service technician’s judgment the
damage is the result of a product defect, the product
would be removed and returned to U-Line in an unaltered
condition. The dealer would then be authorized to
permanently replace the end-user’s product at no cost to
the end-user. Please call U-Line immediately at
+1.800.779.2547 to initiate the Return Authorization and
product exchange process.
If the service technician determines the damage is the
result of installation issues (water connection/drain, etc.),
the consumer would be notified and the correction could
be made by the servicer or installer without requiring
removal of the product. In this case, the claim for
damages should be directed to the original installer.
On U-Line Clear Ice product equipped with a drain pump,
the drain pump must be returned along with the unit,
regardless of the drain pump manufacturer.
To complete the damage claim process for the customer,
please forward the following to U-Line via fax
(+1.414.354.5696), email ([email protected]),
or mail:
• Pictures of the damage, U-Line product, property
damage and installation (supply and drain connections,
if applicable).
• A brief description of the damages and product service
history (if possible).
• Damage estimates.
• A Return Authorization Number reference (provided by
U-Line) and customer name when submitting
information.
For shipping:
• Use an OEM shipping carton (U-Line will provide if
needed or packaging can be reused from the
replacement unit) and clearly mark the Return
Authorization Number on the carton before returning
the product.
• When the unit is ready for pickup, contact U-Line at
+1.800.779.2547 and U-Line will make arrangements
for a freight collect shipment.
Upon return to U-Line, the product will be evaluated within
ten business days. No service company is authorized to
make these evaluations in place of U-Line.
U-Line Customer Care staff will review the engineering
evaluation and notify the customer of a valid claim or
provide denial details.
8900 N. 55th Street • Milwaukee, WI 53223
T: +1.414.354.0300 • F: +1.414.354.354.5696
Website: www.u-line.com
Right product. Right place.
Right temperature Since 1962.
