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0122 IH-5806
MAINTENANCE
The automatic dispenser should be cleaned any time
there is heavy paper dust buildup inside the dispenser.
If paper dust is not a problem, approximately every
year is a good frequency for cleanings. The following is
recommended procedure for cleaning:
1. Open the dispenser and remove the roll of paper.
2. Clean paper dust from the inside of the dispenser.
This can be done in several ways, such as vacuuming,
blowing out with a can of compressed air (wear
safety glasses), wiping out with a damp cloth, etc.
3. Clean the cover with a gentle cloth and water.
If necessary, use an all-purpose cleaner that is
safe for plastics.
NOTE: It is not recommended that paper be
used to clean the surface of the dispenser.
Paper may scratch the high gloss surface.
OPERATING ISSUE
RECOMMENDATIONS
Does not function.
Ensure batteries installed as illustrated on battery compartment cover.
Make sure the cover is completely closed and the lock latched.
Open cover to check for and clear any paper jams.
Look for yellow flashing low roll light. Open cover and refill dispenser.
Towel too long/short. Open cover and turn sheet length knob to adjust to desired length.
Paper may be slipping between rollers. Open cover and make sure product turns freely, core
is round and roll not too wide.
Dispenser is slow.
Check for flashing low battery light on the front of the dispenser. If flashing, replace batteries.
Paper may be slipping between rollers. Open cover and make sure product turns freely, core
is round and roll not too wide.
Dispenses only
one sheet.
Tear off first sheet. Dispenser requires each towel to be torn off before dispensing again.
Batteries draining
too fast.
Open dispenser and check paper to ensure product is not too wide.
Roll should be no wider than 7.79".
Open dispenser and check the open end of the roll to ensure core is not crushed. Make sure
it is round.
Ensure all three batteries get replaced with new batteries. Use good quality batteries.
Make sure all batteries are fully inserted in the correct orientation.
Low battery light
keeps coming on.
Open cover and check for a paper jam. Clear jam.
Replace all three batteries with a fresh new set of good quality batteries.
Cover does not
close properly –
keeps coming
open.
Inspect lock to see if it is broken. Replace if necessary.
Make sure dispenser is mounted on a flat surface.
Check for warped/damaged cover. Replace if necessary.
Paper keeps
jamming.
Use only Tork
®
H1 towel refills (S-21210 and S-21211). Use of any other product may result in
dispenser malfunction.
Make sure paper is not too wide (7.79" wide or less).
Paper stuck to core at end of roll. Remove roll and load new roll.
TROUBLESHOOTING
1-800-295-5510
uline.com
