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When submitting claims for warranty payment, please follow these guidelines.
You can use any form you would normally use to bill your customer (your own computer
generated form, Narda, USA, etc.).
The model and serial number
MUST
be on the claims. Claims will not be paid without a
model and serial number.
If you work on more than one unit per service call please submit a separate claim for
each unit.
We track all defects through warranty claims, so please be specific on what the repair
was. If it is a system leak, please specify where the leak was.
Please be sure the claim is legible. If the claim form cannot be read, it will be returned,
unpaid.
U-Line will
not
cover part or labor claims for the replacement of a complete ice maker
assembly. All ice maker parts are available as replacement parts and are stocked in our
inventory.
Remember:
we do not pay customer education calls. Door and water level
adjustments are 90 day warranties only.
If you are changing out a unit please supply the model and serial number of both units
(the unit being replaced and the new unit) and the R.A. number.
Occasionally the customer does not return their warranty cards. In this case we use the
date the unit was shipped to our distributor for a beginning warranty date. This may
cause the claim to be rejected for a proof of purchase. If you want to check on a pur-
chase date, you may contact the U-Line Corp. Customer Assurance Department at
1-800-779-2547. This will allow you to get a proof of purchase, if needed, before you
submit the claim.
At U-Line, parts and labor claims are paid separately. Included in labor would be freon
and recovery charges, all other parts are handled by the parts department. We require
that some parts be returned to us, so we may return them to our vendor. It will be
noted on your packing list if we require you to return the part. If a part is to be returned
please include a copy of the packing list and a copy of your claim. If the part was pur-
chased at one of our part distributors, you must handle the part warranty with that com-
pany. For labor payment please send a readable copy of your claim to U-Line
Corporation, P.O. Box 245040, Milwaukee WI, 53224-9540, for warranty payment.
WARRANTY CLAIMS PROCEDURE
