Tyro Pro, Руководство пользователя

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Tyro Pro EFTPOS machine user guide 11
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10. Troubleshooting
10.1 Reboot your Tyro Pro
The first step to resolving a problem with Tyro Pro is to reboot:
1. Hold down the power button for a few seconds.
2. Select
‘Restart’.
3. Allow a minute for the machine to reboot.
4. Once rebooted, the Payments app opens as normal.
10.2 Unable to connect to the internet
Switching between WiFi and 4G
Offline transactions are not available. If your WiFi is unavailable, you can switch to mobile network which is
supported via the SIM* in your EFTPOS machine. When your WiFi is restored, we recommend that you switch back
to WiFi as the primary connection method.
To switch between WiFi and the mobile network follow the steps below:
1. Select the icon.
2. Select the Hamburger menu icon.
3. Select ‘Exit Payments’ at the bottom of the screen.
4. Open Device ‘Settings’.
5. Select ‘Network and Internet’.
6. Disable WiFi by toggling to
‘Off’.
* Removing or replacing the SIM will disable mobile connectivity.
10.3 Incorrect passwords
You are allowed three attempts to guess your Admin and/or Operator password correctly. After three incorrect
attempts, you will be unable to access any functionality that requires a password, for a ‘lockout’ time. After this
lockout time is complete, you will be allowed to attempt password entry again.
Note: If you cannot remember your password, click on
‘Forgot Password’. Check your account notifications email
inbox for a password message.