Bendigo Bank Go EFTPOS reader user guide
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5. Frequently asked questions
5.1 How do I check the battery level of the Go EFTPOS reader?
You can find the battery level from the reader settings. To view, click the reader icon at the top right corner of the
Tyro Go App.
5.2 How frequent should I charge the reader?
The Bendigo Go EFTPOS reader uses a lithium-polymer battery, and charging frequency depends on your usage.
It is advisable to keep your reader sufficiently charged when taking payments to avoid disruptions. You may
experience disconnection issues when the battery level drops below 20%.
The reader can still be in use while charging.
5.3 Can I perform a transaction while offline?
Offline transactions are not permitted.
The smart device you use for the Tyro Go EFTPOS reader app must have an internet connection - either a mobile
(3G, 4G or 5G) or a Wi-Fi connection.
In addition, the reader must be connected to the smart device via Bluetooth.
5.4 How do I check the connectivity of the reader to the app?
When the Go EFTPOS reader is paired to the Tyro Go EFTPOS reader app, the reader indicator on the app screen
will display in green.
Otherwise, pair the reader by:
• Enable Bluetooth in the mobile device settings.
• On the app, select the
“Reader settings”
icon on the top of the screen.
• Select
“Connect to reader”
to pair the reader, matching with the serial number displayed at the back label of
the device.
• Once paired, the reader indicator on the app screen will display in green.
5.5 Why are my login attempts unsuccessful?
• The User ID or User PIN could be incorrect.
• There could be an error in the connection.
• A user account is suspended or has been inactive. Please contact Customer Support on 1300 108 976.
5.6 What if I forgot my user PIN?
Select
“Forgot user PIN”
on the login page. Enter
the user ID and email address to receive instructions
to reset your PIN.
5.7 When will card PIN verification be prompted during a transaction?
For contactless transactions, PIN verification will be prompted if the sales amount exceeds AUD200.
Any transaction made via chip payments will prompt PIN verification.
