http://www.tyan.com
31
Technical Support
If a problem arises with your system, you should first turn to your dealer for direct
support. Your system has most likely been configured or designed by them and
they should have the best idea of what hardware and software your system
contains. Hence, they should be of the most assistance for you. Furthermore, if
you purchased your system from a dealer near you, take the system to them
directly to have it serviced instead of attempting to do so yourself (which can have
expensive consequences).
If these options are not available for you then TYAN Computer Corporation can
help. Besides designing innovative and quality products for over a decade, Tyan
has continuously offered customers service beyond their expectations. TYAN's
website (
www.tyan.com
) provides easy-to-access resources such as in-depth
Linux Online Support sections with downloadable Linux drivers and
comprehensive compatibility reports for chassis, memory and much more. With
all these convenient resources just a few keystrokes away, users can easily find
the latest software and operating system components to keep their systems
running as powerful and productive as possible. TYAN also ranks high for its
commitment to fast and friendly customer support through email. By offering
plenty of options for users, TYAN serves multiple market segments with the
industry's most competitive services to support them.
"TYAN's tech support is some of the most impressive we've seen, with
great response time and exceptional organization in general"
- Anandtech.com
You can contact TYAN Technical Support by using our Online Support System:
http://12.230.196.231/helpstar/hsPages/login.aspx?ReturnUrl=%2fhelpstar%
2fhsPages%2fDefault.aspx
Help Resources:
1. See the beep codes section of this manual.
2. See the TYAN website for FAQ’s, bulletins, driver updates,
and other information:
http://www.tyan.com
3. Contact your dealer for help BEFORE calling TYAN.
4. Check the TYAN user group:
alt.comp.periphs.mainboard.TYAN
Returning Merchandise for Service
During the warranty period, contact your distributor or system vendor FIRST for
any product problems. This warranty only covers normal customer use and does
not cover damages incurred during shipping or failure due to the alteration,
misuse, abuse, or improper maintenance of products.
NOTE:
A receipt or copy of your invoice marked with the date of purchase is
required before any warranty service can be rendered. You may obtain service
by calling the manufacturer for a Return Merchandise Authorization (RMA)
