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www.tsicustomerservice.com
A363
Troubleshooting
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Display shows “ ”.
The thermostat sensor is broken
or disconnected.
Unplug the fireplace, remove the back panel of the fireplace and check
that the thermostat is plugged into the main circuit board. If this does not
solve the problem contact customer service for a replacement thermostat
sensor.
Display shows “ ”.
The thermostat sensor is
broken.
Contact customer service for a replacement thermostat sensor.
Display shows “ ”.
Manual Reset overheat
protection has triggered.
Inspect the heater and check that the air inlets and outlets are not blocked
as this may cause overheating. Unplug the heater for 30 minutes and allow
it to cool down. Replug, operate, and monitor the heater for signs of
overheating. If the problem persists discontinue use of the heater and
contact customer service.
The heater does not blow warm
air.
The heater is in a cool down
cycle.
This is normal operation and the heater will continue to run for several
minutes before shutting down. Times will vary based on temperatures.
During this time cool air will blow.
There is no power.
There is no power to the unit.
Check that unit is plugged into a standard 120V outlet. Press the Power
button several times and make sure the power is set to the “ON” position.
The heater does not blow any
air.
Thermostat setting is preventing
heater from turning on.
Adjust the temperature settings to ensure that the thermostat is set higher
than the current room temperature.
The heater does not work, but
Power and Heater settings are
“ON” and thermostat is set.
Manual reset overheat
protection triggered.
Turn the Power to “OFF” and unplug the unit from the wall outlet for 30
minutes. After 30 minutes plug the unit back into wall outlet, and operate
as normal. If the problem persists contact customer service.
Flame effect works but heater
function does not, and the flame
effect flashes when the Heater
button is pressed.
The heater is disabled.
With the power on press and hold the Power button on the control panel
for 10 seconds. Once re-enabled the flame effect will flash multiple times.
The remote control is not
working.
There are no batteries or the
signal is poor.
Change the remote batteries.
Operate remote transmitter at a slow measured pace.
Press the remote control buttons with an even motion
and gentle pressure. Repeatedly pressing buttons in rapid
succession may cause the transmitter to malfunction.
The noise when the heater is on
is louder than normal.
a. The air intakes are dirty or
obstructed.
b. The blower/heater assembly
is defective.
a. Check the air intakes for obstructions or high dust build up.
b. Contact Customer Service for a new Heater/Blower Assembly.
Abnormal noise when the heater
is not on and the flame effect
is on.
The spinner motor is defective.
Contact Customer Service for a new Spinner Motor.
