E-7
TROUBLESHOOTING GUIDE
SOLUTION
PROBLEM
MODELS: 23EF025GRA, 28EF025GRS & 33EF025GRS
1. No power, logs do not glow
．
2. Logs glow, but no flame effect.
3. Down lights (28EF025GRS &
33EF025GRS only) do not light up.
4. Heater does not blow warm air.
5. Heater doesn’t work, but Power
and Heater settings are "ON" and
thermostat is set (see solution 4a.)
1a. Check that unit is plugged into a standard powered 120V outlet.
1b. Press power button several times, make sure power is set at "ON" position.
4a. Adjust the thermostat to ensure that the temperture is set higher
than the current room temperature.
5a.Turn the POWER to "OFF" and unplug the unit from the wall outlet for 5
minutes. After 5 minutes plug the unit back into wall outlet,
and operate as normal.
2a. Press flame button several times.
3a. Press downlight button several times to make sure downlight is "ON".
6. Flame effect works but heater
function does not and the emberbed
flashes when the heater button is
pressed.
6a. Heater function is locked. Press and hold the POWER button for 10 seconds to
unlock the heater function.
