TWIN EAGLES
OUTDOOR GAS INFRARED HEATER
Limited Product Warranty
ONE-YEAR RESIDENTIAL WARRANTY
: Twin Eagles warrants the outdoor gas heater to be free from defects in
materials and workmanship under normal single family residential use for a period of one year from the original date of
purchase. This warranty excludes discoloration, surface scratches, weather and atmospheric related staining, and minor
surface rust and oxidation which are normal conditions and to be expected with any outdoor product. The actual part will
be repaired or replaced, free of charge, with the owner paying for all other costs including labor and freight.
NINETY (90) DAY COMMERCIAL WARRANTY
: This warranty applies to commercial applications where use of the
product extends beyond normal residential use such as apartments, restaurants and food service locations. The actual part
will be repaired or replaced, free of charge, with the owner paying for all other costs including labor and freight.
LIMITATION ON IMPLIED WARRATIES
: Some states do not allow limitations on how long an implied warranty
lasts, so the above limitations may not apply to you.
WARRANTY LIMITATIONS & EXCLUSIONS
• This warranty shall apply only to the products purchased and located in the continental United States and Canada. The
warranty coverage begins on the original date of purchase and proof of date of purchase is required. In order to activate the
warranty, we require that you send in the attached warranty registration card. This warranty applies only to the original
owner and may not be transferred.
• This warranty does not apply to gas heaters that are NOT protected from rain, ocean spray, moisture and strong wind.
•
This warranty does not apply to damages resulting from negligence, alteration, misuse, abuse, accident, natural disaster,
loss of electrical power to the product for any reason, improper installation or improper operation, unauthorized
adjustments or calibrations, dings, dents, scratches, or damages due to harsh cleaning chemicals.
•
This warranty does not apply to products with altered or removed serial numbers.
•
Twin Eagles shall not be liable for incidental, consequential, special or contingent damages resulting from its breach of
this written warranty or any implied warranty.
WARRANTY SERVICE & REPLACEMENT PARTS
: In most cases, your dealer or sales representative will handle
the warranty service for you. Call your authorized selling dealer or call Twin Eagles directly at 800-789-2206. Be prepared
to furnish the following information: Purchaser’s name, model and serial number of the heater, date of purchase and the
accurate description of the problem
.
Twin Eagles will not pay for service calls for correcting an installation problem.
Owner shall be responsible for proper installation, providing normal care and maintenance, providing proof of purchase
upon request and making the heater accessible for service. In the event of any warranty replacement, all removal,
replacement, installation and shipping costs are the responsibility of the heater owner.
21
