27
TROUBLESHOOTING GUIDE
BEFORE CALLING FOR SERVICE:
If your Twin Eagles grill does not function properly, use the following troubleshooting guide before contacting
your dealer for service. The troubleshooting guide may save the cost of a service call and the inconvenience of
being without your grill.
PROBLEM
WHAT TO DO
Grill will not light.
1.
Push in the knob and verify that the igniter glows.
2.
If the igniter does not glow verify proper power supply. GFCI 120V.
a.
Purge the line of any trapped air.
b.
Check if you can match-light the burner.
c.
Check to see that the other burners operate.
NOTE: It is normal to hear a popping sound when the grill burners are first
turned ON.
Burner flame is yellow and
gas odor can be smelled.
1.
Check the burner inlet for obstruction…ex. Spiders, insects, etc. (Pg 21)
2.
Check the air shutter for proper adjustment. (Pg 15)
3.
Check any source of gas leak. (Pg 7)
Low heat generated with
knob in HI position.
1.
Check if the problem is isolated to only one burner. If it appears so, clean the
orifice and burner, clearing ports of any obstruction.
2.
Check for any bent or kinked fuel hose.
3.
Check if the air shutter is properly adjusted. (Pg 15)
4.
Check for proper gas supply and pressure.
5.
Pre-heat grill for 15 minutes.
6.
If using LP gas, check for empty tank.
Too much heat.
1.
Check for damaged orifice or no orifice.
2.
Check for unauthorized regulator adjustment.
Excessive flare-up.
1.
Check if the cooking grates are dirty. Clean if necessary. (Pg 21)
2.
Check for overload from fatty meats or excessive cooking temperature.
Burner blows out
1.
Check for any burner defect.
2.
Check for proper burner installation.
3.
Check if fuel mixture is too lean.
4.
Check if gas supply is sufficient.
5.
Check if LP tank is empty.
6.
Check if the grill location is subject to high winds. (Pg 10)
Interior light will
not turn ON.
1.
Check if the unit is plugged into proper voltage (GFCI 120V).
2.
Replacement of the light bulb may be required. (Pg 17)
Glow igniter
will not turn ON.
1.
Check if the unit is plugged into proper voltage (GFCI 120V).
2.
Check if microswitch makes contact.
3.
Check fuse in the transformer.
Front panel lights
will not turn ON.
1.
Check if the unit is plugged into proper voltage (GFCI 120V).
2.
Check if the power switch is illuminated when pushed in.
3.
Check if the transformer is connected to grill.
Thermometer is not reaching
high temperatures
1.
Allow the grill 15 minutes with hood closed at high setting in order to reach
higher temperatures.
Cog Assembly making noise
1.
Spray a penetrating oil lubricant into the holes of the cog assembly.
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