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TROUBLESHOOTING GUIDE 

– 

T

WIN 

E

AGLES 

G

AS 

G

RILL

 

BEFORE CALLING FOR SERVICE: 

If your Twin Eagles grill does not function properly, use the following troubleshooting guide before 
contacting your dealer for service.  The troubleshooting guide may save the cost of a service call and the 
inconvenience of being without your grill.   

PROBLEM WHAT 

TO 

DO 

Grill will not light. 

1.

 

Push in the knob and verify that the igniter glows. 

2.

 

If the igniter does not glow verify proper power supply.  GFCI 120V. 
a.

 

Purge the line of any trapped air. 

b.

 

Check if you can match-light the burner. 

c.

 

Check to see that the other burners operate. 

 

NOTE: It is normal to hear a popping sound when the grill burners are 
first turned ON. 

Burner flame is yellow 

and gas odor can be 

smelled. 

1.

 

Check the burner inlet for obstruction…ex. Spiders, insects, etc. 

2.

 

Check the air shutter for proper adjustment. 

3.

 

Check any source of gas leak. 

Low heat generated with 

knob in HI position. 

1.

 

Check if the problem is isolated to only one burner.  If it appears so, clean 

the orifice and burner, clearing ports of any obstruction. 

2.

 

Check for any bent or kinked fuel hose. 

3.

 

Check if the air shutter is properly adjusted. 

4.

 

Check for proper gas supply and pressure. 

5.

 

Pre-heat grill for 15 minutes. 

6.

 

If using LP gas, check for empty tank. 

Too much heat. 

1.

 

Check for damaged orifice or no orifice. 

2.

 

Check for unauthorized regulator adjustment. 

Excessive flare-up. 

1.

 

Check if the cooking grids are dirty.  Clean if necessary. 

2.

 

Check for overload from fatty meats or excessive cooking temperature. 

Burner blows out 

1.

 

Check for any burner defect. 

2.

 

Check for proper burner installation. 

3.

 

Check if fuel mixture is too lean. 

4.

 

Check if gas supply is sufficient. 

5.

 

Check if LP tank is empty.  

6.

 

Check if the grill location is subject to high winds. 

Interior light will  

not turn ON. 

1.

 

Check if the unit is plugged into proper voltage (GFCI 120V). 

2.

 

Replacement of the light bulb may be required. 

Glow igniter 

will not turn ON. 

1.

 

Check if the unit is plugged into proper voltage (GFCI 120V). 

2.

 

Check if microswitch makes contact. 

3.

 

Check fuse in the transformer. 

Front panel lights  

will not turn ON. 

1.

 

Check if the unit is plugged into proper voltage (GFCI 120V). 

2.

 

Check if the power switch is illuminated when pushed in. 

3.

 

Check if the transformer is connected to grill. 

Thermometer is not 

reaching high 

temperatures 

1.

 

Allow the grill 15 minutes with hood closed at high setting in order to 
reach higher temperatures. 

 

25 

Содержание TEBQ30G-B

Страница 1: ...P N 18522R 10 13 Models TEBQ30G B TEBQ30R B TEBQ36G B TEBQ36R B TEBQ42G B TEBQ42R B TEBQ54RS B TWIN EAGLES GAS GRILL INSTALLATION USE CARE MANUAL TEBQ42R with optional TEGB42SD B Grill Base shown ...

Страница 2: ...ank you and welcome TWIN EAGLES _____________________________________________________________________ FOR YOUR RECORDS Please record the following information and refer to them when contacting the company or an authorized service agent This information is found on the data nameplate located on the panel behind the control panel of the grill Remove the drip pan to visually access the nameplate from...

Страница 3: ...stored in the vicinity of this or any other appliance A V E R T I S S E M E N T 1 Ne pas entreposer ni utiliser de l essence ni d autres vapeurs ou liquides inflammables dans le voisinage de l appareil ni de tout autre appareil 2 Une bouteille de propane qui n est pas raccordée en vue de son utilisation ne doit pas être entreposée dans le voisinage de cet appareil ou de tout autre appareil THIS GR...

Страница 4: ... openings of the cylinder enclosure free and clear from debris 8 Check all gas connections for leaks with soapy water solution and brush Never use an open flame Reference page 8 for leak test procedure 9 Check flexible hoses for cuts and wear that may affect the safety before each use 10 Never use charcoal in the grill unless using with a Twin Eagles Charcoal Tray TECT 11 Never use the grill in a ...

Страница 5: ...14 o WARMING RACK 14 o ROTISSERIE 15 o CORRECT BURNER INSTALLATION 16 OPERATING INSTRUCTIONS o BEFORE LIGHTING THE GRILL 17 o TO LIGHT THE GRILL BURNER 17 o MATCH LIGHTING INSTRUCTIONS 18 o USING THE GRILL 18 o INTERIOR LIGHT OPERATION AND LIGHT BULB REPLACEMENT 18 o USING THE ROTISSERIE BURNER 19 o SEAR ZONE BURNER 19 o SMOKER BOX 19 CLEANING AND MAINTENANCE o STAINLESS STEEL 20 o HEX GRATES 20 o...

Страница 6: ... to the indicated address Grill Accessories TEBQ 30G TEBQ 30R TEBQ 36G TEBQ 36R TEBQ 42G TEBQ 42R TEBQ 54RS Basting Pan 1 1 1 1 Hex Grate Stainless Steel 2 2 3 3 3 3 4 Large Briquette Tray Assy Standard Grill 1 1 2 2 2 2 Small Briquette Tray Assy Standard Grill 2 2 2 2 2 2 Large Briquette Tray Assy Grill w Sear Zone 1 1 1 1 2 Small Briquette Tray Assy Grill w Sear Zone 2 2 2 2 2 2 2 Rotisserie Mot...

Страница 7: ...e Burner One standard on TEBQ30R TEBQ36R TEBQ42R and two are standard on TEBQ54R located on the rear panel above the hex grates Grill Burner Grill Burner Sear Zone Opt Rotisserie TEBQ30R Grill Burner Grill Burner Sear Zone Opt Rotisserie TEBQ36R Grill Burner TEBQ30 TEBQ36 Rotisserie TEBQ42R TEBQ42 3 Grill Burner Grill Burner Sear Zone Opt Grill Burner Grill Burner Right Rotisserie Grill Burner Lef...

Страница 8: ...THE GRILL TO AN UNREGULATED GAS SUPPLY L P GAS LIQUIFIED PETROLEUM PROPANE If your grill is factory built for L P the regulator supplied is set for 11 water column and is for use with L P gas only The factory supplied regulator and hose must be used with a 20 lb L P cylinder L P GAS SAFETY REQUIREMENT The LP gas supply cylinder must be constructed and marked in accordance with the Specifications f...

Страница 9: ...be fully open or b For a cylinder enclosure having four sides a top and a bottom and intended for installation in a built in enclosure 1 At least one ventilation opening shall be provided on the exposed exterior side of the enclosure located within 5 in 1 27mm of the top of the enclosure and unobstructed The opening s shall have a total free area of not less than 1 in lb 14 2 cm kg of stored fuel ...

Страница 10: ...NIT MUST BE USED WITHOUT ALTERATION CAUTION USE EASY PULL Use the slot at the front of the pan to push in or pull out the gas cylinder Do not place hand on the top of the gas cylinder when pushing in or pulling out the slide pan 1 To install the gas cylinder pull out the slide pan and place the cylinder onto the pan 2 Tighten the tank holding screw to secure the gas cylinder in place 3 Check to en...

Страница 11: ...lator is set for the correct gas type To check remove the brass hex cap You will find the conversion plastic pin attached to the cap to the underside of the cap If the disc 1 2 in diameter of the pin is close to the cap then the regulator is set for natural gas If the disc is at the tip of the pin away from the brass cap the regulator is set for system LP application To convert to natural gas remo...

Страница 12: ...tor must be used Use only replacement regulator and hose assemblies specified by Twin Eagles LEAK TEST 1 Prepare a leak testing solution of sudsy water by mixing in a spray bottle with half liquid soap and half water 2 Confirm that all control knobs are in the OFF position 3 Turn the main gas valve supply ON 4 Apply leak testing solution by spraying on the pipe joints fittings and hose 5 A gas lea...

Страница 13: ...sformer connections to the wire harness located at the right rear of the grill to the harness of the transformer box 2b Plug in the transformer s power cord to the properly grounded GFCI 120V outlet AVERTISSEMENT Instruction pour la mise à la terre electrique Cet appareil est muni d une fiche à trois broches mise à la terre afin de vous protéger des chocs et doit être branché directement dans une ...

Страница 14: ...WIRING CONNECTION DIAGRAM TWIN EAGLES GAS GRILL 10 ...

Страница 15: ...ce minimum de 2 po 6 25 cm de l arrière du gril au dessus de toute surface de cuisson à la construction incombustible est prescrite pour permettre à la hotte d ouvrir complètement Une distance minimum de 6 po 15 24 cm des côtés du gril au dessus de la surface de cuisson à la construction incombustible est recommandée pour prévoir de l espace pour le moteur de la rôtissoire et la poignée des broche...

Страница 16: ...ruction If the grill is to be placed into combustible enclosure an approved insulating jacket is necessary to prevent fire property damage and bodily injury Use only Twin Eagles insulating jacket IMPORTANT Do not install the transformer box inside the insulating jacket TEIJ The transformer box must be secured away from excessive heat and in a dry location ...

Страница 17: ...GRILL CUT OUT DIMENSIONS TWIN EAGLES GAS GRILL Z 13 SEE DETAIL TYPICAL TO ALL TOP UNITS This is for non combustible construction For combustible construction refer back to previous page ...

Страница 18: ...shown by placing the flash tube hole on the front 2 Place the hexagonal grates directly above the briquette trays and make sure the square openings on the grates are at the front TO INSTALL AND USE THE SMOKER BOX 1 Lift open smoker box lid and add smoking chips with water 2 Remove a hex grate Remove a sized briquette tray where there is no flash tube 3 Place the smoker box in place of the briquett...

Страница 19: ...pit saddle 3 Remove the hexagonal grates and warming tray 4 Place the basting pan on top of the briquette trays to catch the drippings For Smaller Loads 1 Install the rotisserie motor vertically as shown The motor socket hole will line up with the upper notch of the spit saddles 2 Insert the rotisserie rod into the motor socket hole and place the rod on the upper notch of each spit saddle Place a ...

Страница 20: ...CORRECT BURNER INSTALLATION The gas valve orifice is completely inserted inside the venturi The gas valve orifice is out of position and is not inserted into the burner The orifice is out of position The orifice is touching the tip of the burner venturi 16 ...

Страница 21: ...p your face and body as far away as possible when lighting Refer to spiders and insects warning and procedure under the cleaning and maintenance page of this manual TO LIGHT THE GRILL BURNER Lighting the Grill 1 Open the grill hood completely Do not attempt to light the grill with the hood closed 2 Open the gas supply shut off valve 3 Push in the knob and verify that the hot surface igniter glows ...

Страница 22: ...tes and near the top of the flashtube Once you see or hear a flame you can release the knob Important If burner fails to light within 5 seconds turn off gas and wait 5 minutes before repeating the process Warning If you smell gas shutoff the gas supply and immediately check for leaks using the soapy water technique INTERIOR LIGHT OPERATION The TWIN EAGLES grill is equipped with two interior haloge...

Страница 23: ...t for five minutes and repeat step 6 8 Once cooking is completed shut off the rotisserie burner and main valve WARNING When using the rotisserie always keep the front hood closed except when basting or checking the meat for cooking completion It is recommended to use a meat thermometer to check if the food is completely cooked CAUTION In sunny or heavy light environments the flame from the infrare...

Страница 24: ...g ofthe grill would be longer and more difficult if the grill racks are allowed to cool before cleaning HEX GRATES The easiest way to clean the hex grates is to scrub them with a barbeque brush immediately after cooking is completed and the flame is turned off Wear a barbeque mitt to protect your hands from the heat and steam Dip a brass bristle barbeque brush in tap water and scrub the hot grill ...

Страница 25: ...and checking for any objects that may be trapped DRIP PAN The drip pan collects grease liquid and fallen food particles Allow the pan and its contents to cool before cleaning Slide the pan out and wipe it clean Make sure the drip pan is fully inserted back into the grill It is highly recommended to clean the pan after every use to avoid any possibility of a grease fire DO NOT use the grill without...

Страница 26: ...EXPLODED VIEW TWIN EAGLES GAS GRILL 22 ...

Страница 27: ...40 Halogen light complete 2 2 2 2 2 2 3 29 S16191 Bulb halogen light 12V 10W 2 2 2 2 2 2 3 30 S16241 Cover Lens 2 2 2 2 2 2 3 31 S16322 Hot surface igniter Rotisserie Burner 1 1 1 2 32 S21747 L Motor Mounting Bracket Lh 1 1 1 1 33 S21747 R Motor Mounting Bracket Rh Optional 1 1 1 1 34 S13331 Large Infrared Rotisserie Burner 1 35 S13330 Small Infrared Rotisserie Burner 1 1 2 36 S14195 Acorn Nut 2 2...

Страница 28: ...LY 2 2 3 3 3 3 3 94 S21765Y Flash Tube For optional Sear Zone Burners ONLY 1 1 1 1 1 1 1 95 S13345 Sear Zone Burner For optional Sear Zone Burners ONLY 1 1 1 1 1 1 1 96 S13144 Screen Mesh For optional Sear Zone Burners ONLY 1 1 1 1 1 1 1 97 S 21743 Zone Divider 1 1 2 2 2 2 3 98 S 13301 Stainless Steel U6 burner 0 75 in wall 2 2 3 3 3 99 S 13350 Stainless Steel U5 burner 0 75 in wall 3 3 100 S91183...

Страница 29: ...heck if the air shutter is properly adjusted 4 Check for proper gas supply and pressure 5 Pre heat grill for 15 minutes 6 If using LP gas check for empty tank Too much heat 1 Check for damaged orifice or no orifice 2 Check for unauthorized regulator adjustment Excessive flare up 1 Check if the cooking grids are dirty Clean if necessary 2 Check for overload from fatty meats or excessive cooking tem...

Страница 30: ... labor and freight This warranty excludes all commercial locations such as restaurants and food service locations WARRANTY LIMITATIONS EXCLUSIONS This warranty shall apply only to the products purchased and located in the continental United States and Canada The warranty coverage begins on the original date of purchase and proof of date of purchase is required In order to activate the warranty we ...

Страница 31: ...s for our internal use only Cut Here Or you may register online at http www twineaglesbbq com contactus shtml HOW TO OBTAIN SERVICE For service please contact your TWIN EAGLES dealer or call TWIN EAGLES direct at 800 789 2206 or 562 802 3488 or fax 562 802 3391 Mailing address Twin Eagles Inc 13231 East 166th Street Cerritos CA 90703 Visit us at www twineaglesbbq com Please provide Model number Se...

Страница 32: ...Customer Service ATTN Warranty Department 13231 East 166th Street Cerritos CA 90703 Fax no 562 802 3391 Place Postage Here Cut Here ...

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