8
Troubleshooting
Troubleshooting
Common Problems
Most issues with the HD-One DX/DX500 Series can be resolved by checking the Category
cable terminations and ensuring that they are pinned to the T568B wiring specification.
However, other problems may arise. Below are solutions to the most common issues:
Problem:
No video
Solution:
Check that both units are powered.
Power units in the sequence noted in Connections and Setup in
General on page 6.
Ensure the Category cable is terminated to the T568B wiring
standard.
Some HDMI sources can take up to 5 minutes to initialize and will not
output video signals during this time.
Cell phones may cause interference at close range and cause the
video to be interrupted or lost. All devices may need to be power
cycled if video is lost.
If using protected content, ensure all connected devices are HDCP
compliant.
Ensure the maximum distance has not been exceeded.
Other troubleshooting tips include trying a better quality Category
cable, disabling deep color at the source and reducing the resolution.
Problem:
Poor video quality.
Solution:
Ensure the Category cable is terminated to the T568B wiring
standard.
Check for faulty or poor quality HDMI cables.
Ensure the display is compatible with the source.
Other troubleshooting tips include using an alternative source and
reducing the resolution.
Appendix A. Cabling Pinouts
