TUTA-B12 GSM REMOTE CAMERA USER MANUAL
23
Chapter 5 General troubleshooting
No.
General Trouble
Possible Reason
Solution
1
Can’t
start
camera
(Indicator is working)
Another master is already set
in the camera.
Recover to factory default
setting.
2
All functions disabled
(Indicator is working)
Caller ID presentation or MMS
functions of the SIM card do
not active, insufficient fee of
the SIM card.
Contact network provider to
active SIM card function. Pay for
the card.
3
Indicator constant light in
red color.
Can’t find or identify the SIM
card.
SIM card not installed properly:
Power off the camera and check
it again.
4
Camera doesn’t respond to
of any operation.
TUTA camera work
abnormally.
Switch off the power, check SIM
card, or reset factory setting.
5
After starting the camera,
indicator flashed in red
color and does not turn to
green.
Network signal weak or
network busy.
Place the camera at another
location with strong signal and
try again.
SIM card PIN code actives.
Deactivate the PIN code.
SIM card invalid.
Contact with local operator to
check.
6
Remote control can’t work.
Or action slowly. Or control
distance range shortened.
Camera low power.
Connect external power to
recharge the battery.
Remote control low power.
Change remote control battery.
Two remote controls work
simultaneously.
Try only one remote control.
7
Can’t add new remote
control or wireless sensor
The remote control or sensor
already loaded successfully.
Exit the loading status.
The sensor quantity is already
reaches its max number.
Delete old sensors before add
new sensor.
Didn’t set master user number Set master number before add
sensor.
8
Can’t start the camera after
a long time using only the
battery.
Battery ran out of power.
Connect the camera to external
AC power and charge for at
least one hour, then, restart
camera.
Note:
If
the problem can’t be solved with above guidelines, contact to your local distributor
or after service center.
