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21
Troubleshooting Tips
No sound
· Check that the headset volume control is turned up.
· Check that the transceiver is properly seated in the computer’s USB port and that the Turtle Beach Z300 is the default
device for the PC’s Sound Recording and Playback. (See “PC Setup” on pg. 11 for details.)
· Check that the headset is powered on. The LED on the left ear cup should be flashing.
· Check if the USB transceiver LED is on continuously. If the LED is pulsing slowly or off, it indicates that the transceiver
isn’t communicating with the headset. If the headset Power LED is blinking twice per second and the transceiver LED is
pulsing slowly, then the headset and USB transceiver need to be “paired” as described in the section
“The USB transceiver and pairing.”
Audio Drops, Popping or Clicking Sounds
Audio dropouts, popping or clicking sounds on the headset are caused by poor reception. This can occur when:
· The headset and USB transceiver are out of range. For best performance, stand within 20 feet from the USB transceiver.
· There’s a wall or other large object between the headset and transceiver.
· The transceiver is in a bad location that is interfering with the antenna.
· Radio frequency (RF) activity from a wireless base station or wireless LAN is blocking the RF signal from the transceiver.
Voice Chat Drops
Most in-game voice chat drops are caused by network congestion or “lag.” They usually subside after a few moments so
please be patient. In extreme cases, you may have to leave a game and return to reset the chat function.
If you use a wireless internet connection, low signal strength from your modem/router can make the voice chat
malfunction. A wired connection from your modem/router to your PC is recommended for best results.
Microphone not working
· The mic boom is loose. In this case the mic might pick up your voice only intermittently, or cause others to hear
unwanted crackling sounds. To secure the connection, unplug the microphone boom from the headset, then reconnect it
as described in
“Initial Setup” (page 6).
· The Z300 is not set as default Recording Device. Set the Z300 as your default Recording Device as described in
“PC Setup” (page 13).
· The headset is not paired. Pair the transceiver and headset as described in “The USB transceiver and pairing” (page 7).
· The Mic Monitor level is misadjusted. To hear yourself in the headset, adjust the Variable Mic Monitor control.
Bluetooth not working
Try using the Bluetooth pairing instructions (see “Bluetooth Operation,” page 14) to pair your headset to a different
Bluetooth-ready mobile phone than the one you usually use. With the headset paired to the phone, call a friend/relative.
Is the person you are calling able to hear you? Are you able to hear the person you are calling? If you’re experiencing the
same issue with two different phones, you will want to contact our support team via the link below.
Headset not powering on
The battery may be low. Charge your headset for at least 8 hours. (You may use the headset while charging.)
See “Charging the headset” (page 19).
If your issue is not resolved by these steps, please visit
turtlebeach.com/support
