TBS-380 Mini-Fluorometer Operating Manual
14
6 Warranty
6.1
Terms
Turner BioSystems warrants the TBS-380 Mini Fluorometer and any accessories to be free from defects
in materials and workmanship under normal use for a period of one year from the time of initial purchase
under the following restrictions:
•
The instrument and accessories must be installed, powered, and operated in compliance with the
directions in this
Operating Manual
and the directions accompanying the accessories.
•
Damage incurred during shipping is not covered by warranty.
•
Damage resulting from measuring incompatible samples is not covered by warranty.
•
Damage resulting from reagent spills is not covered by warranty.
•
Damage resulting from contact with corrosive materials or atmosphere is not covered by warranty.
•
Damage from salts, proteins and other moderately corrosive materials that are not promptly removed
from the instrument are not covered by warranty.
•
Damage caused by user modification of the instrument is not covered by warranty.
6.2
Warranty Service
To obtain service during the warranty period, the owner shall take the following steps:
1. Write or call the Turner BioSystems Customer Service and describe as precisely as possible the
nature of the problem.
2. Carry out minor adjustments or tests as suggested by the Technical Support Department.
3. If proper the instrument is still not functioning properly, you must obtain an RMA number from the
Turner BioSystems Service Department before shipping the instrument. This number is necessary for
tracking and repair under warranty.
4. Reference the RMA number on the outside of the package. Pack the instrument well as damage
incurred during shipping due to improper packing is not covered by warranty. Purchase shipping
insurance for the package and ship it to the Turner BioSystems Service Department. All shipments
must be prepaid.
The instrument will be repaired and returned free of charge for any customer in the United States. Turner
BioSystems will pay for return shipment and include a reimbursement check for the cost of surface
shipment to the Service Department.
Turner BioSystems cannot pay shipping, duties, or documentation costs outside the continental United
States. Contact Turner BioSystems for instructions if you are an international customer who made a
purchase directly from Turner BioSystems (not from a third party distributor). Customers outside of the
United States who have purchased our equipment from an authorized distributor should contact their
distributor directly for further instructions. The instrument will be repaired at no charge if it is under
warranty.
IMPORTANT:
Under no circumstances should the instrument or accessories be returned without prior
authorization from Turner BioSystems or our authorized distributor.
