Troubleshooting
Warranty Information
Power light is
ON but the
flame effect is
not visible
Excessive
noise when
the fireplace
is operating
The fireplace is not operating correctly.
The fan is defective.
The fireplace assembly is defective.
Contact customer service.
Contact customer service.
Problem
Possible Cause(s)
Corrective Action
TURBRO provides a 1-year limited warranty for TURBRO Heater, from the date of purchase, subject to the following conditions and
limitations outlined below.
WHAT IS COVERED?
This warranty is limited to the repair or replacement of part(s) proved to be defective in material or workmanship, after said defect
is confirmed by the manufacturer's inspection.
The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price
of the defective part(s).
WHAT IS COVERED?
Damage caused by the owner when attempting to fix or alter the product themselves.
Damage caused by misuse, abuse, neglect, alterations, or unauthorized repair.
Natural depreciation.
Any alteration misuse of the product will nullify this warranty.
This warranty is non-transferrable, which is effective for the original buyer from the authorized seller only.
HOW TO REQUEST WARRANTY SERVICES?
To obtain the benefit of this warranty, please leave a message online (www.turbro.com/contact ), or send an email to
[email protected].
WHAT WILL TURBRO DO?
Repair the item.
Replace the item if not repairable.
Refund the item under certain circumstances.
