1. Obtain software-related information and technical support information
from the official website [support] -> [FAQ].
2. Contact technical support:
①
Tel: +86-591-88194580-811
②
Email: service
@
tucsen.com
③
Landing the official website to leave a message: http://www.tucsen.com.
3. Please have the following information prepared:
①
Camera model and S/N (product serial number);
②
Software version
number and system information;
③
Description of the problem and any
images related to the problem.
-10-
1. Avoid removing the lens cap in a dusty environment.
2. When removing the lens cap or mounting a lens, hold the camera face
down to prevent dust from falling on the sensor surface.
3. When the camera is not being used, the lens cap should be replaced.
4. Use a professional dust removal tool to remove any dust on the camera
optical filter.
①
If dust gets on the filter, it should be removed using low
pressure air.
②
For stubborn oily dust, the surface can be gently wiped using
a lint-free cotton swab dipped in ethanol.
5. If it still cannot be cleaned, contact the after-sales personnel for
assistance. The use of non-professional equipment for cleaning is prone to
lead to scratches on the filter surface.
Use only the original power adapter. Ensure the adapter and associated
cables are free from items that may cause damage. If the power adapter is
damaged, please contact the supplier for an immediate replacement.
6
.
-9-
7. After-sales support
6. Maintenance
5. Precautions
CAUTION
Do not disassemble
Do not contact water
Do not subject the
camera to physical shock
Immediate repairrequest
Do not disassemble, repair or modify on your
own. Otherwise it will cause damage to the
camera chip or devices on the circuit board.
Avoid allowing the camera to get wet, since
this may cause the failures such as circuit
board device corrosion, burnout and so on.
Avoid physical impacts such as dropping or
banging.
Unplug the data cable, then request TUCSEN
to have the authorized dealer or sales for
repair.
Note: Man-made damage including self-disassembly, water ingress, physical
shock and so on is not within the scope of warranty.
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