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TSI Instruments AIRASSURE 8144, Руководство по эксплуатации и обслуживанию

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35 

Chapter 5

 

 
Troubleshooting   

Detailed troubleshooting and frequently asked questions can be 
found at 

https://tsi.com/resources/airassure-iaq-monitors-faqs/

 

 
The table below lists some symptoms, possible causes, and 
recommended solutions for common problems encountered with the 
AirAssure

™ Indoor Air Quality Monitor. 

 

Possible Cause

 

Corrective Action

 

The AirAssure

™

 IAQ monitor does not turn on 

Bad Power 
Connection 

Check all power connections from the outside of the 
Enclosure to the Monitor. If you are powering with 
24 VAC, confirm that the proper voltage is present or 
try powering with the USB power supply. If using the 
USB power supply, try a different power supply 
and/or cable. 

The AirAssure

™

 IAQ monitor has no data on the TSI

®

 Cloud 

Check the LED 
status bar 

If the device is not connecting (solid blue after 
2 minutes), check your local 2.4 GHz Wi-Fi

®

 

connection strength with another device like a phone. 
If there is a good signal, follow the directions in the 

Setting Up

 section to check the connection. 

 

LED 

 

Wi-Fi 

 

Cloud 

Pulse Yellow 

Set up Mode 

 

Pulse White 

Connecting 

 

Pulse Blue 

Connected 

Connecting 

Solid Blue 

Connected 

Connected 

Solid White 

No connection 

No connection 

Содержание AIRASSURE 8144

Страница 1: ...www tsi com AirAssure Indoor Air Quality Monitor Model 8144 Operation and Maintenance Manual P N 6015658 Revision E November 2022 ...

Страница 2: ...tes product enhancements and new products By registering your instrument TSI will be able to send this important information to you http register tsi com As part of the registration process you will be asked for your comments on TSI products and services TSI s customer feedback program gives customers like you a way to tell us how we are doing ...

Страница 3: ... at the time of its manufacture Instruments returned for calibration are not covered by this warranty d This warranty is VOID if the instrument is opened by anyone other than a factory authorized service center with the one exception where requirements set forth in the manual allow an operator to replace consumables or perform recommended cleaning e This warranty is VOID if the product has been mi...

Страница 4: ...s LIMITATION OF WARRANTY AND LIABILITY which contains the complete and exclusive limited warranty of Seller This LIMITATION OF WARRANTY AND LIABILITY may not be amended modified or its terms waived except by writing signed by an Officer of Seller Buyer further agrees that purchase of TSI s AirAssure IAQ Monitors Buyer agrees to the Terms and Conditions of Use and the Privacy Policy located at www ...

Страница 5: ...8 Technical Contacts 18 International Contacts 19 Service 19 Technical Support 19 Chapter 3 Operation 21 Overview 21 How to View Data from one or more AirAssure IAQ Monitors 21 How to Download Data from one or more AirAssure IAQ Monitors 22 How to Download Data from the microSD Card in the AirAssure IAQ Monitor 22 Interpreting the Data Downloaded from the microSD Card or from the Cloud 23 Logging ...

Страница 6: ...iv Appendix A Specifications 39 Appendix B Status Flags and Error Codes 43 Examples 46 ...

Страница 7: ...nual Warning W A R N I N G Warning means that unsafe use of the instrument could result in serious injury to you or cause damage to the instrument Follow the procedures prescribed Caution and Warning Symbols The following symbols may accompany cautions and warnings to indicate the nature and consequences of hazards Warns that the instrument contains a laser and that important information about its...

Страница 8: ...sistant The power adapter provided with the AirAssure IAQ monitor is rated for indoor use only DO NOT use any other power supply with the AirAssure IAQ monitor C A U T I O N NEVER open the monitor when it is powered on or connected to the power adapter The monitor contains very sensitive sensors that are susceptible to electro static discharge ESD and ESD precautions should be followed to avoid da...

Страница 9: ...s you are specifically told to do so in this manual W A R N I N G The use of controls adjustments or procedures other than those specified in this manual may result in exposure to hazardous optical radiation W A R N I N G If the AirAssure IAQ monitor is used in a manner not specified by the manufacturer the protection provided by the equipment may be impaired When operated according to the manufac...

Страница 10: ...etails FCC ID 2AC7Z ESPWROVERE Contains IC ID 2AC7Z ESPWROVERE 4 European symbol for non disposable item Item must be recycled Reusing and Recycling As part of TSI Incorporated s effort to have a minimal negative impact on the communities in which its products are manufactured and used If instrument becomes obsolete return to TSI Incorporated for disassembly and recycling ...

Страница 11: ...he AirAssure IAQ monitor connects to the internet using 2 4 GHz Wi Fi to upload data Cloud data can be viewed in a web browser There is no need to install an app on your smartphone Logged data is also available on the internal mircoSD card accessible from the bottom of the device The AirAssure IAQ monitor comes with a PM sensor factory calibration whose standards adhere to the same standards that ...

Страница 12: ...d in the table below Item Qty Description 1 AirAssure Indoor Air Quality Monitor 1 USB Power Supply 1 Country Specific Plug Adapter Kit 1 2m USB A to USB C Cable 1 24 VAC Terminal Connector 1 32 GB microSD card installed 1 Mounting Kit 2 screw and plug sets 8 tape strips 1 level ...

Страница 13: ...ription 814408 Replacement 2 Gas Variant Sensor Cartridge tVOC Temperature Relative Humidity and Barometric Pressure 814401 Replacement 4 Gas Variant Sensor Cartridge CO tVOC Temperature Relative Humidity and Barometric Pressure 814402 Replacement 6 Gas Variant Sensor Cartridge CO O3 tVOC NO2 and SO2 Temperature Relative Humidity and Barometric Pressure 814403 Replacement TSI Calibrated PM Sensor ...

Страница 14: ...4 Chapter 1 Item Part Number Description 814404 Replacement CO2 Sensor 814405 Replacement Formaldehyde Sensor 814406 Replacement Power Supply Kit 814407 Replacement Membrane Filters pack of 3 ...

Страница 15: ...croSD card is installed the AirAssure IAQ monitor will store data on the card whether or not the unit is connected to Wi Fi TSI is not liable for corrupt data on the memory card N O T I C E If connection to the internet is lost the AirAssure device will buffer and store data onto its internal memory for approximately 14 days logged at 15 min intervals which will then be uploaded to the cloud once ...

Страница 16: ...sitive sensors that are susceptible to electro static discharge ESD and ESD precautions should be followed to avoid damage If using the microSD card only you can skip the steps below for connecting the device to a Wi Fi network Activating a New Device s 1 Open the browser on your phone computer and navigate to http www tsilink com 2 Login using your TSI com account credentials If you do not have a...

Страница 17: ...eat as necessary for remaining devices Connecting AirAssure Monitor to a Wi Fi Network For best results set up the device before mounting it in a permanent location However ensure you have good Wi Fi strength in the final location If access to Wi Fi is not available data will always be stored on the included microSD memory card The AirAssure Indoor Air Quality Monitor can be powered by the USB wal...

Страница 18: ...region s plug connector and mate it to the power supply by snapping the plug connector into the adapter 2 Connect the other end of the USB cable to the USB C port on the bottom of the monitor 3 Connect the USB A cable end into the power supply and then plug in the power adapter to a nearby power outlet ...

Страница 19: ... indicates that the monitor is in set up mode as a Wi Fi hotspot It will remain in this mode for 60 seconds If you need more time simply unplug and plug the monitor back in again LED Wi Fi Cloud Pulse Yellow Set up Mode Pulse White Connecting Pulse Blue Connected Connecting Solid Blue Connected Connected Solid White No connection No connection 6 Locate the label on the back of the monitor ...

Страница 20: ...onnect to the monitor s Wi Fi hotspot You should be prompted to connect to a new Wi Fi network called AirAssure IAQ 8144XXX 8 If you are not connected automatically you can still connect manually by searching for Wi Fi networks and connecting to the one listed as AirAssure IAQ 8144XXX ...

Страница 21: ... IAQ monitor Wi Fi network use your phone camera again to connect to the setup web page or open your phone browser and enter a URL of 192 168 4 1 10 You should see a web page like the one below Select your home or office Wi Fi network from the list ...

Страница 22: ... a pulsing yellow LED light bar 13 The process of connecting to your local internet will be reflected in the color sequence shown below This may take several minutes LED Wi Fi Cloud Pulse Yellow Set up Mode Pulse White Connecting Pulse Blue Connected Connecting Solid Blue Connected Connected Solid White No connection No connection ...

Страница 23: ... a few minutes for the device to start reporting its data to the cloud 16 If the LED light bar stops at solid white review the steps above and repeat as needed or see the Getting Help section below LED Wi Fi Cloud Pulse Yellow Set up Mode Pulse White Connecting Pulse Blue Connected Connecting Solid Blue Connected Connected Solid White No connection No connection ...

Страница 24: ... such as 3M Command strips Power can be supplied using either the wall plug or building supplied 24 VAC from inside a wall Instructions for both are below 1 Typically locate the monitor 1 2 to 1 5 m 4 to 6 ft above the floor to monitor the breathing zone 2 Double sided tape such as 3M Command strips works well and can be removed and repositioned ...

Страница 25: ...evel to mark the screw locations on the wall for mounting If using a wall plug install the screws and mount the monitor 4 If using 24 VAC power mark the cut out guide area for the wiring feed through large circle or rectangle 5 Cut the hole and connect the wiring 22 16 AWG 0 5 1 5 mm2 to the 24 VAC plug ...

Страница 26: ...on the two pads on top of the front cover and push down and away from the wall N O T I C E NEVER open the monitor when it is powered on or connected to the power adapter The monitor contains very sensitive sensors that are susceptible to electro static discharge ESD and ESD precautions should be followed to avoid damage 8 Tighten the screws as needed and close the cover again ...

Страница 27: ...ud Pulse Yellow Set up Mode Pulse White Connecting Pulse Blue Connected Connecting Solid Blue Connected Connected Solid White No connection No connection 11 If the LED light bar stops at solid white review the steps above and repeat as needed or see the troubleshooting section in Chapter 5 or the Getting Help section below LED Wi Fi Cloud Pulse Yellow Set up Mode Pulse White Connecting Pulse Blue ...

Страница 28: ...perating the AirAssure Indoor Air Quality monitor or if you have technical or application questions about this system contact Technical Support at TSI Incorporated 1 800 680 1220 USA or 651 490 2860 or e mail technical services tsi com If the AirAssure monitor does not operate properly or if you are returning the instrument for service visit our website at tsi com service or contact TSI Customer S...

Страница 29: ... Zhongguancun South Avenue Haidian District Beijing 100181 CHINA Telephone 86 10 8219 7688 Fax 86 10 8219 7699 E mail tsibeijing tsi com TSI Instruments Ltd Stirling Road Cressex Business Park High Wycombe Buckinghamshire HP12 3ST UNITED KINGDOM Telephone 44 0 149 4 459200 E mail tsiuk tsi com Technical Support TSI Instruments Singapore Pte Ltd 150 Kampong Ampat 05 05 KA Centre Singapore 368324 Te...

Страница 30: ... TSI GmbH Neuköllner Strasse 4 52068 Aachen GERMANY Telephone 49 241 52303 0 E mail tsigmbh tsi com TSI Instruments Ltd Stirling Road Cressex Business Park High Wycombe Buckinghamshire HP12 3ST UNITED KINGDOM Telephone 44 0 149 4 459200 E mail tsiuk tsi com TSI France Inc Hotel technologique BP 100 Technopôle de Château Gombert 13382 Marseille cedex 13 FRANCE Telephone 33 0 1 41 19 21 99 E mail ts...

Страница 31: ...your indoor air allows you to start seeing trends which can lead to making more informed decisions benefiting you and potentially the entire building community How to View Data from one or more AirAssure IAQ Monitors 1 Go to http www tsilink com and log in 2 Click on the map and zoom in to the area where your AirAssure IAQ device pin is located 3 Click on the device pin to view the current values ...

Страница 32: ...he unit by disconnecting the USB cable from the power adapter 2 The microSD card slot is located next to the USB connector Remove the card by pressing in with a fingernail or tool until the card is ejected 3 Insert the card into a computer you may need a commonly available adapter and download the data You have the options to erase and reinstall the card insert a new card or choose to not install ...

Страница 33: ...p line of the output in the file has header information such as model serial number firmware version etc Farther down there are descriptions of the data in each column along with the data The actual output of the file will depend on the number and configurations of sensors installed in your particular device Most of them are self explanatory but a few such as sensor status require further explanat...

Страница 34: ...not be accessible depending on your TSILINK com subscription level Sampling frequency varies from sensor to sensor for the AirAssure Indoor Air Quality Monitor For example the PM particulate matter sensor samples at a rate of 1 Hz The logged data that is reported on TSILINK and microSD card is an average of the 1 second data points Therefore if the logging interval is set to every 1 minute then th...

Страница 35: ...Operation 25 ...

Страница 36: ...26 Chapter 3 This page intentionally left blank ...

Страница 37: ...d from the expected indoor conditions Temperature 65 to 75 F 18 to 24 C and Relative Humidity 30 to 50 Item Part Number Description Recommended Replacement Interval 814408 2 Gas Variant Sensor Cartridge tVOC Temperature Relative Humidity and Barometric Pressure 1 year 814401 4 Gas Variant Sensor Cartridge CO tVOC Temperature Relative Humidity and Barometric Pressure 1 year 814402 6 Gas Variant Sen...

Страница 38: ...sor 1 year 1 Any maintenance should be performed only after powering the unit down by disconnecting the USB cable from the power adapter or removing the unit from the wall and disconnecting the 24 VAC power connector from the back panel C A U T I O N NEVER open the monitor when it is powered on or connected to the power adapter The monitor contains very sensitive sensors that are susceptible to el...

Страница 39: ...h sensor Replacing the Multi Sensor Cartridge and Membrane 1 Release the lever at the bottom left of the board and lift the bottom of the PC board slightly away from the back panel 2 Pull straight out from the back panel at the top and bottom of the connector on the right until the board is free 3 Replace the old board with the new board 4 Remove the old membrane filter on the cover of the monitor...

Страница 40: ...e left by pressing the locking clips in from the top and bottom and pulling the connector straight out 2 Pull the sensor module from the top and pivot it away from the PC board 3 Lift the PM sensor module up and away from the case 4 Reverse the steps for the new sensor 5 Replace the cover power up the monitor and connect it to the cloud to register the new sensor and its calibration values ...

Страница 41: ...ght out 2 Pull the sensor module from the top and straight away from the case 3 Reverse the steps for the new sensor 4 Replace the cover power up the monitor and connect it to the cloud to register the new sensor and its calibration values Replacing the Formaldehyde Sensor 1 The formaldehyde sensor is located on the left side of the monitor on a separate PC board ...

Страница 42: ...of the cable connector pushing into the page in the picture below 3 Pull the connector from the top and up 4 Pull the sensor module PC board from the top and straight away from the wall You may have to wiggle it up and down to release ...

Страница 43: ...Maintenance 33 5 Reverse the steps for the new sensor 6 Replace the cover power up the monitor and connect it to the cloud to register the new sensor and its calibration values ...

Страница 44: ...34 Chapter 4 This page intentionally left blank ...

Страница 45: ...tor If you are powering with 24 VAC confirm that the proper voltage is present or try powering with the USB power supply If using the USB power supply try a different power supply and or cable The AirAssure IAQ monitor has no data on the TSI Cloud Check the LED status bar If the device is not connecting solid blue after 2 minutes check your local 2 4 GHz Wi Fi connection strength with another devi...

Страница 46: ... hotel or airport network A different network will need to be chosen Some corporate networks require the device MAC address for security This can be found on the serial number label of each monitor The monitor does not support IEEE 802 1X connections Additionally the following firewall ports need to be available DNS 53 UDP SNTP 123 UDP HTTPS 443 TCP MQTT 8883 TCP PM readings are unusually low Plug...

Страница 47: ...on factor on TSI Link Is the value correct Was it changed by mistake No custom calibration factor Values can be corrected by using a custom calibration factor The custom calibration factor can be changed in the cloud Replace sensor Sensor may be past its recommended replacement cycle see maintenance section for recommended replacement cycle times ...

Страница 48: ...38 Chapter 5 This page intentionally left blank ...

Страница 49: ...at 0 3 µm and 98 at 0 5 µm Accuracy 10 100 to 1000 µg m3 when compared to a DustTrak DRX monitor Zero Stability 1 µg m3 Gas Sensors if installed CO2 Range 400 to 10 000 ppm CO2 Resolution 1 ppm CO2 Accuracy 3 of reading 30 ppm CO2 Sensor Technology NDIR Nondispersive infrared Formaldehyde Range 0 to 1000 ppb Formaldehyde Resolution 1 ppb Formaldehyde Accuracy 20 of reading 20 ppb Formaldehyde Sens...

Страница 50: ... Ozone Accuracy 15 of reading or 15 ppb whichever is greater Ozone Sensor Technology EC electrochemical NO2 Range 0 to 20 000 ppb NO2 Resolution 1 ppb NO2 Accuracy 15 of reading or 15 ppb whichever is greater NO2 Sensor Technology EC electrochemical Accuracy based on calibration temperature and humidity for EC sensors except Formaldehyde 40 RH 21 C Temperature Sensor Range 40 to 125 C 40 to 257ºF ...

Страница 51: ... AC DC Adapter Input 100 to 240 VAC 50 to 60 Hz AC DC Adapter Output 5 VDC Power Consumption 5 W Environmental Installation Requirements Maximum Altitude 2000 meters 6 560 feet Pollution Degree 2 Installation Overvoltage Category II Specifications are subject to change without notice ...

Страница 52: ...42 Appendix A This page intentionally left blank ...

Страница 53: ...mes the firmware was attempting to take a reading from the sensor Therefore use best judgement to determine if there is an actual sensor failure If the device seems to be reporting data accurately when compared to other AirAssure devices and or a reference device you may not have to take any action If needed call TSI Technical Support and they can help provide direction Type Value Definition Actio...

Страница 54: ...64 Sensor board EEPROM failure Some sensors may be disabled Replace sensor board Sensor Status Messages for all sensor types such as CO2 NO2 O3 CH2O Temp RH PM etc 0 No errors N A 1 Sensor is not factory calibrated Replace sensor with factory calibrated sensor 2 Sensor hardware fault Power cycle device Disconnect power and check sensor connections to ensure sensor cables are in good working condit...

Страница 55: ...are in good working condition and sensors are plugged in If error persists replace individual sensor or complete sensor cartridge PM Sensor Only Additional Status Messages 128 Skipped N A 256 Fan RPM error If problem persists replace PM sensor 512 Laser error If problem persists replace PM sensor 1024 Fan blocked Check for blockage on PM sensor remove blockage if possible otherwise replace PM sens...

Страница 56: ...46 Appendix B Examples Device status Reported Code 3 3 1 2 Device was rebooted Data not written to SD card Reported Code 17 17 1 16 Device was rebooted PM sensor error ...

Страница 57: ......

Страница 58: ...ore information USA Tel 1 800 680 1220 UK Tel 44 149 4 459200 France Tel 33 1 41 19 21 99 Germany Tel 49 241 523030 India Tel 91 80 67877200 China Tel 86 10 8219 7688 Singapore Tel 65 6595 6388 P N 6015658 Rev E US 2022 TSI Incorporated Printed in U S A ...

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