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TSC TTP-286MT Series, Руководство пользователя

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7. Troubleshooting 

 

The following guide lists the most common problems that may be encountered when operating 
this bar code printer. If the printer still does not function after all suggested solutions have been 
invoked, please contact the Customer Service Department of your purchased reseller or 
distributor for assistance. 

 

Problem 

Possible Cause 

Recovery Procedure 

Power indicator does not 
illuminate 

* The power cord is not 

properly connected. 

* Plug the power cord in printer and outlet. 
* Switch the printer on. 

Carriage Open 

* The printer carriages are 

open. 

* Please close the print carriages. 

Not Printing 

* Check if interface cable is 

well connected to the 
interface connector. 

* Check if wireless or Bluetooth 

device is well connected 
between host and printer. 

* The port specified in the 

Windows driver is not correct. 

* Re-connect cable to interface or chang a 

new cable. 

* Please reset the wireless device setting. 
* Select the correct printer port in the 

driver. 

* Clean the printhead. 
* Printhead

’s harness connector is not well 

connected with printheat. Turn off the 
printer and plug the connector again. 

* Check your program if there is a 

command PRINT at the end of the file 
and there must have CRLF at the end of 
each command line. 

No print on the label

 

* Label or ribbon is loaded not 

correctly. 

* Use wrong type paper or 

ribbon

 

* Follow the instructions in loading the 

media and ribbon. 

* Ribbon and media are not compatible. 
* Verify the ribbon-inked side. 
* Reload the ribbon again. 
* Clean the printhead. 
* The print density setting is incorrect. 

No Ribbon 

* Running out of ribbon. 
* The ribbon is installed 

incorrectly. 

* Supply a new ribbon roll. 
* 

Please refer to the steps in user’s 

manual to reinstall the ribbon. 

No Paper 

* Running out of label. 
* The label is installed 

incorrectly. 

* Gap/black mark sensor is not 

calibrated. 

* Supply a new label roll. 
* Please 

refer to the steps in user’s 

manual to reinstall the label roll. 

* Calibrate the gap/black mark sensor. 

Paper Jam 

* Gap/black mark sensor is not 

set properly. 

* Make sure label size is set 

properly. 

* Labels may be stuck inside 

the printer mechanism. 

* Calibrate the media sensor. 
* Set media size correctly. 
* Remove the stuck label inside the printer 

mechanism. 

Can

’t downloading the file to 

memory (FLASH / 
DRAM/CARD) 

* The space of memory is full.  * Delete unused files in the memory. 

SD card is unable to use 

* SD card is damaged. 
* SD card doesn

’t insert 

correctly. 

* Use the non-approved SD 

card manufacturer. 

* Use the supported capacity SD card. 
* Insert the SD card again. 
* The supported SD card spec and the 

approved SD card manufacturers, 
please refer to section 2.2.3. 

Содержание TTP-286MT Series

Страница 1: ...USER S MANUAL TTP 286MT TTP 384MT Series THERMAL TRANSFER DIRECT THERMAL BAR CODE PRINTER ...

Страница 2: ...se from the Monotype Corporation Windows is a registered trademark of Microsoft Corporation All other trademarks are the property of their respective owners Information in this document is subject to change without notice and does not represent a commitment on the part of TSC Auto ID Technology Co No part of this manual may be reproduced or transmitted in any form or by any means for any purpose o...

Страница 3: ...interference with radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case you will be required to correct the interference at your own expense This Class A digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe A est conform à la norme NMB 003 du Canada AS NZS CISPR 22 Class A GB 4943 1 GB9254 Class...

Страница 4: ...sachgemäßen Austaush der Batterie Ersatz nur durch denselben oder einem vom Hersteller empfohlenem ähnlichen Typ Entsorgung gebrauchter Batterien nach Angabren des Herstellers CAUTION Any changes or modifications not expressly approved by the grantee of this device could void the user s authority to operate the equipment CAUTION 1 HAZARDOUS MOVING PARTS IN CUTTER MODULE KEEP FINGER AND OTHER BODY ...

Страница 5: ...2 1 Front View 8 2 2 2 Interior view 9 2 2 3 Rear View 10 2 3 Operator Control 12 2 3 1 LED Indication and Keys 13 2 3 2 Touch Screen 14 3 Setup 16 3 1 Setting up the printer 16 3 2 Loading the Ribbon 17 3 2 1 Loading the Ribbon 17 3 3 Loading the Media 19 3 3 1 Loading Roll Labels 19 3 3 2 Loading Media in Cutter Mode Option 23 4 Adjustment Knob 24 4 1 Print Head Pressure Adjustment knob 24 4 2 M...

Страница 6: ...5 8 5 Sensor 41 5 9 Advanced 42 5 10 Service 43 6 Diagnostic Tool 44 6 1 Start the Diagnostic Tool 44 6 2 Printer Function 45 6 3 Setting Ethernet by Diagnostic Tool 46 6 3 1 Using USB interface to setup Ethernet interface 46 6 3 2 Using RS 232 interface to setup Ethernet interface 47 6 3 3 Using Ethernet interface to setup Ethernet interface 48 7 Troubleshooting 50 8 Maintenance 53 Revise History...

Страница 7: ......

Страница 8: ...r codes can be printed in any one of the four directions This printer is built in the high quality high performance MONOTYPE IMAGING True Type font engine and one CG Triumvirate Bold Condensed smooth font With flexible firmware design user can also download the True Type Font from PC into printer memory for printing labels Besides the scalable font it also provides a choice of five different sizes...

Страница 9: ...ith 6 operation buttons LED indicators Real time clock Internal Ethernet print server 10 100 Mbps interface USB 2 0 client High speed mode Serial RS 232C 2400 115200 bps interface USB host interface for scanner or PC keyboard Centronics SPP mode 256 MB DDR2 SDRAM memory 512 MB FLASH memory SD Flash memory card slot for Flash memory expansion up to 32GB 32 bit RISC high performance processor BGA 53...

Страница 10: ...52 Latin 2 Codepage 855 Cyrillic Codepage 857 Turkish Codepage 860 Portuguese Codepage 861 Icelandic Codepage 862 Hebrew Codepage 863 French Canadian Codepage 864 Arabic Codepage 865 Nordic Codepage 866 Russian Codepage 869 Greek 2 Codepage 950 Traditional Chinese Codepage 936 Simplified Chinese Codepage 932 Japanese Codepage 949 Korean Codepage 1250 Latin 2 Codepage 1251 Cyrillic Codepage 1252 La...

Страница 11: ...r module full cut guillotine cutter Max paper width 215 9mm 8 5 paper 0 1mm Heavy duty cutter module full cut rotary cutter Max paper width 215 9mm 8 5 paper 0 1mm KP 200 Plus series keyboard KU 007 Plus programmable smart keyboard Bluetooth module serial interface 802 11 b g n wireless module serial interface Note Except for the linerless cutter all regular heavy duty care label cutters DO NOT cu...

Страница 12: ...0 dpi models Print head resolution dots per inch mm 203 dots inch 8 dots mm 300 dots inch 12 dots mm Printing method Thermal transfer or direct thermal Dot size width x length 0 125 x 0 125 mm 1 mm 8 dots 0 084 x 0 084 mm 1 mm 12 dots Print speed inches per second Up to 6 ips Up to 4 ips Max print width 216 mm 219 5 mm Max print length 11 430 mm 450 5 080 mm 200 Printout bias Vertical 1 mm max Hor...

Страница 13: ...fold notch Media wound type Printing face outside wound Media width 101 6 241 3 mm 4 9 5 Media width cutter mode 101 6 215 9 mm 4 8 5 Cutter max media width 225mm Media thickness 0 06 0 254 mm 2 36 10 mil Media core diameter 76 2 mm 3 Media length 25 4 1270 mm 1 0 50 Media length cutter mode 25 4 1270 mm 1 0 50 Gap height Min 2 mm Black mark height Min 2 mm Black mark width Min 8 mm 0 31 ...

Страница 14: ...retain the packaging materials in case you need to reship the printer Unpacking the printer the following items are included in the carton zd If any parts are missing please contact the Customer Service Department of your purchased reseller or distributor One printer unit One Windows labeling software Windows driver CD disk One quick installation guide One power cord One USB interface cable One pa...

Страница 15: ...inter Overview 2 2 1 Front View 1 LED indicators 2 Touch screen 3 Operation buttons 4 Media viewer 5 Paper exit chute 6 Printer right side cover opener 2 1 3 P o w e r L E D i n d i c a t o r 4 5 6 Pri nt he ad ...

Страница 16: ...ease lever 5 Label roll guards 6 Label supply spindle 7 Media guide bar 8 Black mark sensor 9 Print head 10 Ribbon sensor 11 Gap sensor 12 Platen roller 13 Label guide 14 Fixed screw 2 1 3 P o w e r L E D i n d i c a t o r 4 13 7 Pri nt he ad 5 8 Pri nt he ad 9 Pri nt he ad 10 Pri nt he ad 11 Pri nt he ad 12 Pri nt he ad 6 14 ...

Страница 17: ...3 0 Class 10 32G Scandisk 1 External label entrance chute 2 Power cord socket 3 Power switch 4 Ethernet interface 5 SD card socket 6 USB interface 7 USB host 8 RS 232C interface 9 GPIO interface Option 10 Centronics interface Note The interface picture here is for reference only Please refer to the product specification for the interfaces availability 1 3 2 4 US B inte rfa ce 7 USB inter face 6 5 ...

Страница 18: ... 0 Class 10 UHS I 32G Transcend V3 0 Class 10 16G Kingston V2 0 Class 4 16G Scandisk V3 0 Class 10 UHS I 16G Scandisk The DOS FAT file system is supported for the SD card Folders files stored in the SD card should be in the 8 3 filename format The miniSD microSD card to SD card slot adapter is required ...

Страница 19: ... 12 2 3 Operator Control LEDs USB interfac e Touch screen USB interface Keys USB interface Icons USB interface Printer model Printer firmware version USB interface ...

Страница 20: ...ing data ERROR Off Printer is ready On Carriage open or cutter error Blinking No paper paper jam or no ribbon Keys Function PAUSE Pause Resume the printing process MENU 1 Enter the menu 2 Exit from a menu or cancel a setting and return to the previous menu FEED Advances one label UP Scroll up the menu list SELECT Enter Select cursor located option DOWN Scroll down the menu list ...

Страница 21: ... 14 2 3 2 Touch Screen Tap an item to open use it Be selected Red USB interface Return USB interfac e Next page USB interface Up page USB interface Scroll down USB interface Scroll up ...

Страница 22: ... 15 Set USB interfa ce ...

Страница 23: ...s off 3 Connect the printer to the computer with the provided USB cable 4 Plug the power cord into the AC power cord socket at the rear of the printer and then plug the power cord into a properly grounded power outlet Note Please switch OFF printer power switch prior to plug in the power cord to printer power jack ...

Страница 24: ...print head mechanism 2 Install the ribbon and paper core onto the ribbon supply spindle and ribbon rewind spindle Make sure the ribbon paper core are set at the center of the spindle You can refer to the ruler on the spindles 3 Thread the ribbon through the ribbon sensor slot and then through the open space in between print head and platen Ribbon sensor ...

Страница 25: ...nkle 5 Wind the ribbon clockwise about 3 5 circles onto the ribbon rewind spindle until it is smooth and properly stretched 6 Close the print head mechanism making sure the latches are engaged securely Note Please refer to video on TSC YouTube or driver CD Loading path for ribbon ...

Страница 26: ...e printer right side cover Push the print head release lever to open the print head mechanism 2 Remove one label roll guard from the label spindle 3 Make sure the width of the label You can refer to the ruler on the spindles The space is reserved for the pairs of label roll guards ...

Страница 27: ... guard position of each sides are the same as the length of the label Please check the outside edge scales are both close to the label width 5 Pull label roll leading edge forward through the media guide bar media sensor green and place the label leading edge onto the platen roller Media guide bar ...

Страница 28: ...ing Gap media Black mark media 7 Loose the fixed screw to adjust the label guide to fit label width Screw the fixed screw to lock the label guide 8 Close the print head mechanism Make sure the latches are engaged securely 9 Using the front display panel set media sensor type and calibrate the selected sensor Note Please calibrate the gap black mark sensor when changing media Please refer to video ...

Страница 29: ... 22 Loading path for media ...

Страница 30: ... to section 3 3 1 to load media 3 Lead the media through the cutter paper opening 4 Adjust the label guide to fit the width of the label 5 Close the print head mechanism making sure the latches are engaged properly 6 Using the front display panel set the printer setting to cutter mode Press the FEED button to test Note Please calibrate the gap black mark sensor when changing media ...

Страница 31: ... 1 Print with thick media If media thickness is larger than 0 19 mm the larger pressure is required to get good quality printout 2 Ribbon wrinkle presented on the media There are 5 levels of pressure for adjustment Level 1 is the minimum pressure and level 5 is the maximum pressure Please refer to next section for more information ...

Страница 32: ...ss setting etc In case the ribbon wrinkle happens please follow the instructions below to adjust the printer parts Adjustable Printer Parts There are 5 levels of print head pressure adjustment knob settings The lowest pressure index is 1 and the highest pressure index is 5 Symptom 1 Wrinkle happens from label lower left to upper right direction 2 Wrinkle happens from label lower right to upper lef...

Страница 33: ...s been set to index 1 the lowest pressure index please increase the left side print head pressure Adjust the print head pressure adjustment knobs The print head pressure adjustment knob has 5 levels of settings Clockwise direction adjustment is to increase the print head pressure Counter Clockwise adjustment can decrease the print head pressure If the wrinkle on the label starts from the lower rig...

Страница 34: ... 27 5 LCD Menu Function 5 1 Enter the Main Menu By Keys Press the MENU button and press the SELECT button to enter the main menu By touch display Tap the Menu icon on LCD to enter the main menu ...

Страница 35: ...eed Tear Off Print Mode Print Width List Fonts List Images List Formats List Setup Control Prefix Format Prefix Delimiter Char Media Power Up Head Close Label Top Left Position Reprint Mode Format Convert Sensor Auto Calibration Manual Setup Threshold Detect Maximum Length Advanced Interface Serial Ethernet File Manager DRAM FLASH Diagnostics Print Config Dump Mode Print Head Display Sensor Advanc...

Страница 36: ...direction setting value is either 1 or 0 Use this item to setup the printout direction DIRECTION 0 DIRECTION 1 0 Print mode This item is used to set the print mode There are 5 modes as below Printer Mode Description None Next label top of form is aligned to the print head burn line location Tear Off Mode Batch Mode Once image is printed completely label gap black mark will be fed to the tear plate...

Страница 37: ...tion Available setting value is from to or 0 to 9 000 Shift Y 000 Reference X This item is used to set the origin of printer coordinate system horizontally and vertically Available setting value is from 0 to 9 000 Reference Y 000 Code page Use this item to set the code page of international character set 850 Country Use this option to set the country code 001 Note If printing from enclosed softwar...

Страница 38: ...ust your density based on selected media 16 Menu ZPL2 Darkness Print Speed Tear Off Print Mode Tear Off Peeler Off Cutter Print Width List Fonts List Images List Formats List Setup Control Prefix Format Prodix Delimiter Char Media Power Up Feed Calibration Length No Motion Head Close Feed Calibration Length No Motion Label Top Left Position Reprint Mode Enabled Disabled Format Convert None 150 300...

Страница 39: ... printer s DRAM Flash or optional memory card N A List Setup This feature is used to print current printer configuration to the label N A Control Prefix This feature is used to set control prefix character N A Format Prefix This feature is used to set format prefix character N A Delimiter Char This feature is used to set delimiter character N A Media Power Up This option is used to set the action ...

Страница 40: ... panel Disabled Format Convert Selects the bitmap scaling factor The first number is the original dots per inch dpi value the second the dpi to which you would like to scale None Note If printing from enclosed software driver the software driver will send out the commands which will overwrite the settings set from the panel ...

Страница 41: ...t apply to the media please use Manual function to set the paper length and gap bline size then scan the backing mark to calibrate the sensor sensitivity N A Threshold Detect This option is used to set sensor sensitivity in fixed or auto Auto Maximum Length This option is used to set the maximum length for label calibration 253 mm Advanced This function can set the minimum paper length and maximum...

Страница 42: ...used to set the RS 232 baud rate 9600 Parity This item is used to set the RS 232 parity None Data Bits This item is used to set the RS 232 Data Bits 8 Stop Bit s This item is used to set the RS 232 Stop Bits 1 Menu Interface Serial Ethernet Menu Interface Serial Baud Rate 1200 bps 2400 bps 4800 bps 9600 bps 19200 bps 38400 bps 57600 bps 115200 bps Parity None Odd Even Data Bits 7 8 Stop Bit s 1 2 ...

Страница 43: ...le Item Description Default Status Use this menu to check the Ethernet IP address and MAC setting status N A DHCP This item is used to ON or OFF the DHCP Dynamic Host Configuration Protocol network protocol N A Static IP Use this menu to set the printer s IP address subnet mask and gateway N A Menu Interface Ethernet Status Configure DHCP Static IP ...

Страница 44: ...ter available memory and file list Item Description DRAM Use this menu to show delete and run BAS the files saved in the printer DRAM memory FLASH Use this menu to show delete and run BAS the files saved in the printer Flash memory Menu File Manager DRAM FLASH ...

Страница 45: ... dot damage on the print head heater element Self test printout Model name F W version Firmware checksum Printer S N TSC configuration file System date System time Printed mileage meter Cutting counter Print speed inch sec Print darkness Label size inch Gap distance inch Gap black mark sensor intension Code page Country code Menu Diagnostics Print Config Dump Mode Print Head Display Sensor Menu Di...

Страница 46: ...ix Format prefix Delimiter prefix Printer power up motion Printer head close motion Note ZPL is emulating for Zebra language RS232 serial port configuration Numbers of download files Total available memory space Print head check pattern Note Checking dot damage requires 6 wide paper width ...

Страница 47: ...OWNLO 53 0D 0A 44 4F 57 4E 4C 4F AD F TES 41 44 20 46 2C 22 54 45 53 T4 DAT 5 54 34 2E 44 41 54 22 2C 35 CLS DOW 2C 43 4C 53 0D 0A 44 4F 57 NLOAD TE 4E 4C 4F 41 44 20 22 54 45 ST2 DAT 53 54 32 2E 44 41 54 22 2C 5 CLS DO 35 2C 43 4C 53 0D 0A 44 4F WNLOAD F 57 4E 4C 4F 41 44 20 46 2C TEST4 DA 22 54 45 53 54 34 2E 44 41 T 5 CLS 54 22 2C 35 2C 43 4C 53 0D DOWNLOAD 0A 44 4F 57 4E 4C 4F 41 44 TEST2 D 20...

Страница 48: ...and bad dots for print head 5 8 4 Display This feature can check the display for printer 5 8 5 Sensor This feature can check the intension reading values for printer sensors Menu Diagnostics Print Head Menu Diagnostics Display Menu Diagnostics Sensor Gap Black Mark Ribbon ...

Страница 49: ...screen Calibration This item is used to calibrate the center of the cross for best result for touchscreen Date Time This item is used to setup the date and time on display Cutter Type This item is used to set the cutter type Language This item is used to setup the language on display Menu Advanced Display Brightness Touchscreen Calibration Date Time Cutter Type Language ...

Страница 50: ...lization This feature is used to restore printer settings to defaults Printer Information This feature is used to check printer serial number printed mileage m labels pcs and cutting counter Contact us This feature is used to check the contact information for tech support service Menu Service Initialization Printer Information Contact us ...

Страница 51: ...ds to a printer With the aid of this powerful tool you can review printer status and setting in an instant which makes it much easier to troubleshoot problems and other issues 6 1 Start the Diagnostic Tool 1 Double click on the Diagnostic tool icon to start the software 2 There are four features Printer Configuration File Manager Bitmap Font Manager Command Tool included in the Diagnostic utility ...

Страница 52: ...the Printer Setup group media sensor field Ethernet Setup Setup the IP address subnet mask gateway for the on board Ethernet RTC Setup Synchronize printer Real Time Clock with PC Factory Default Initialize the printer and restore the settings to factory default Reset Printer Reboot printer Print Test Page Print a test page Configuration Page Print printer configuration Dump Text To activate the pr...

Страница 53: ...nterface to setup Ethernet interface 1 Connect the printer and computer with USB cable 2 Turn on the printer power switch 3 Start the Diagnostic Utility by double clicking on the icon 4 The Diagnostic Utility default interface setting is USB interface If USB interface is connected with printer no other settings need to be changed in the interface field 5 Click on the Ethernet Setup button from Pri...

Страница 54: ...agnostic Utility by double clicks on the icon 4 Select COM as interface then click on the Setup button to setup the serial port baud rate parity check data bits stop bit and flow control parameters 5 Click on the Ethernet Setup button from printer function of Printer Configuration tab to setup the IP address subnet mask and the gateway for the on board Ethernet ...

Страница 55: ...rd Ethernet 5 Click the Discover Device button to explore the printers that exist on the network 6 Select the printer in the left side of listed printers the correspondent IP address will be shown in the right side IP address Printer Name field 7 Click Change IP Address to configure the IP address obtained by DHCP or static The default IP address is obtained by DHCP To change the setting to static...

Страница 56: ...tup and go back to Diagnostic Tool main screen Factory Default button This function will reset the IP subnet mask gateway parameters obtained by DHCP and reset the printer name Web setup button Except to use the Diagnostic Utility to setup the printer you can also explore and configure the printer settings and status or update the firmware with the IE or Firefox web browser This feature provides a...

Страница 57: ... have CRLF at the end of each command line No print on the label Label or ribbon is loaded not correctly Use wrong type paper or ribbon Follow the instructions in loading the media and ribbon Ribbon and media are not compatible Verify the ribbon inked side Reload the ribbon again Clean the printhead The print density setting is incorrect No Ribbon Running out of ribbon The ribbon is installed inco...

Страница 58: ...er to skip the dump mode Re set the Rs 232 setting Label feeding is not stable skew when printing The media guide does not touch the edge of the media Adjust the media guide then lock it Skip labels when printing Label size is not specified properly Sensor sensitivity is not set properly The media sensor is covered with dust Check if label size is setup correctly Calibrate the sensor by Auto Gap o...

Страница 59: ... not LCD panel is dark but the LEDs are light The printer initialization is unsuccessful Turn OFF and ON the printer again Initialize the printer LCD panel is dark and LEDs are lit on but the label is feeding forward The LCD panel harness connector is loose The LCD panel harness connector is plugged upside down Ribbon encoder sensor doesn t work The ribbon encoder sensor connector is loose Fasten ...

Страница 60: ...ce Clean the print head when changing a new label roll Platen Roller 1 Turn the power off 2 Rotate the platen roller and wipe it thoroughly with water Clean the platen roller when changing a new label roll Peel Bar Use the lint free cloth with 100 ethanol to wipe it As needed Sensor Compressed air or vacuum Monthly Exterior Wipe it with water dampened cloth As needed Interior Brush or vacuum As ne...

Страница 61: ... 54 Revise History Date Content Editor 2015 10 21 Modify section 2 2 3 Recommended SD card specification Camille ...

Страница 62: ......

Страница 63: ...1st Rd Wujie Township New Taipei City 23141 Taiwan R O C Yilan County 26841 Taiwan R O C TEL 886 2 2218 6789 TEL 886 3 990 6677 FAX 886 2 2218 5678 FAX 886 3 990 5577 Web site www tscprinters com E mail apac_sales tscprinters com tech_support tscprinters com TSC Auto ID Technology Co Ltd ...

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