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63 

mechanism. 

Take Label 

 

Peel function is enabled. 

 

If peeler module is installed, please remove the label. 

 

If there is no peeler module in front of the printer, please 

switch off the printer and install it. 

 

Check if the connector is plugging correctly. 

Can’t downloading the file to 
memory (FLASH / DRAM/CARD) 

 

The space of memory is full. 

 

Delete unused files in the memory. 

Poor Print Quality 

 

Ribbon and media is loaded incorrectly. 

 

Dust or adhesive accumulation on the print 

head. 

 

Print density is not set properly. 

 

Printhead element is damaged. 

 

Ribbon and media are incompatible. 

 

The printhead pressure is not set properly. 

 

Reload the supply. 

 

Clean the print head. 

 

Clean the platen roller. 

 

Adjust the print density and print speed. 

 

Run printer self-test and check the print head test pattern 

if there is dot missing in the pattern. 

 

Change proper ribbon or proper label media. 

 

Adjust the printhead pressure adjustment knob. 

 

The release lever does not latch the printhead properly. 

Missing printing on the left or right 
side of label 

 

Wrong label size setup. 

 

Set the correct label size. 

Gray line on the blank label 

 

The print head is dirty. 

 

The platen roller is dirty. 

 

Clean the print head. 

 

Clean the platen roller. 

 

(Please refer to chapter 8) 

Irregular printing 

 

The printer is in Hex Dump mode. 

 

The RS-232 setting is incorrect. 

 

Turn off and on the printer to skip the dump mode. 

 

Re-set the RS-232 setting. 

Label feeding is not stable (skew) 
when printing 

 

The media guide does not touch the edge 

of the media. 

 

If the label is moving to the right side, please move the 

label guide to left. 

 

If the label is moving to the left side, please move the 

label guide to right. 

Skip labels when printing 

 

Label size is not specified properly. 

 

Check if label size is setup correctly. 

Содержание MX240P Series

Страница 1: ...MX240P Series Industrial Barcode Printers User Manual Series Lists MX240P MX340P MX640P Thermal Transfer Direct Thermal...

Страница 2: ...rom the Monotype Corporation Windows is a registered trademark of Microsoft Corporation All other trademarks are the property of their respective owners Information in this document is subject to chan...

Страница 3: ...s 4 1 3 Print Specifications 4 1 4 Ribbon Specifications 5 1 5 Media Specifications 5 2 Operation Overview 6 2 1 Unpacking and Inspection 6 2 2 Printer Overview 7 2 2 1 Front View 7 2 2 2 Interior Vie...

Страница 4: ...ension Adjustment Knob 27 4 2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles 28 4 3 Suggestion of Ribbon Tension Adjustment 31 5 TSC Console 33 5 1 Start TSC Console 33 5 2 Setup Ethernet Interfac...

Страница 5: ...1 6 5 Interface 52 6 5 1 Serial Comm 53 6 5 2 Ehernet 54 6 5 3 Wi Fi 55 6 5 4 Bluetooth 56 6 6 Advanced 57 6 7 File Manager 59 6 8 Diagnostic 60 6 9 Favorites 61 7 TroubleShooting 62 8 Maintenance 65...

Страница 6: ...rs higher 300 dpi resolution at speeds up to 14 inches per second and the MX640P features 600 dpi high resolution which makes it ideal for printing very small 2D barcodes graphics fine print and other...

Страница 7: ...ternal Ethernet 10 100 Mbps USB host 2 Front side support USB HID only Sensors Gap transmissive sensor Position adjustable 5 mm 100 mm Black mark reflective sensor Position adjustable 0 mm 93 5 mm Rib...

Страница 8: ...ead warning 1 1 2 Printer Optional Features The printer offers the following optional features Product option feature User option Dealer option Factory option Option Card GPIO parallel interface V Int...

Страница 9: ...on condensing 1 3 Print Specifications Print Specifications MX240P MX340P MX640P Print head resolution dots per inch mm 203 dots inch 8 dots mm 300 dots inch 12 dots mm 600 dots inch 24 dots mm Printi...

Страница 10: ...ecifications MX240P MX340P MX640P Media roll capacity Max 8 203 2 mm OD Media core diameter 3 76 2 mm ID core Media type Continuous die cut black mark external fan fold notch Media wound type Outside...

Страница 11: ...pon receiving the bar code printer Please retain the packaging materials in case you need to reship the printer Unpacking the printer the following items are included in the carton 1 Printer unit 1 Qu...

Страница 12: ...7 1 LED indicators 2 LCD display 3 Front panel buttons 4 USB host x 2 5 Media view window 6 Paper exit chute 7 Media cover 2 2 Printer Overview 2 2 1 Front View 2 4 1 5 6 3 7...

Страница 13: ...justment knob 5 Lable guide bar release lever 6 Ribbon supply spindle 7 Media capacity sensor 8 Label supply spindle 9 Rear label guide 10 External label entrance chute 11 Print head pressure adjustme...

Страница 14: ...switch 4 Slot in Wi Fi module Option 5 RS 232C interface 6 Ethernet interface 7 USB interface 8 Micro SD card socket 9 GPIO interface Option 10 Centronics interface Option Note The interface picture h...

Страница 15: ...10 2 3 Operator Control Touch screen LED indicator Printer status Printer model Icons Firmware version Time Date Ethernet Wi Fi IP Keys...

Страница 16: ...Pause Comfirm Cancel Navigational keys Select Navigate LED Status Indication POWER Off Printer power off On Printer power on ON LINE On Printer is ready Blinking Printer is paused Printer is downloadi...

Страница 17: ...s ready option Ethernet is connected Bluetooth device is ready option Remaining amount of ribbon m Security lock TPH cleaning Enter the menu Calibrate the media sensor Enter the Favorites option Enter...

Страница 18: ...13 2 3 2 Touch Screen Manipulation Tap an item to open use it Be selected Green Return Enter Scroll down Scroll up Return Set...

Страница 19: ...the printer on flat surface 2 Make sure the printer is power off 3 Connect the printer to the computer with the provided USB cable 4 Plug in the power cord Note Please switch OFF the printer before pl...

Страница 20: ...the Ribbon 1 Open the media cover 2 Install ribbon on the ribbon supply spindle and paper core on the ribbon rewind spindle 3 Release the lever 4 Thread ribbon below the ribbon guide bar through ribb...

Страница 21: ...bbon rewind spindle counterclockwise until the ribbon is smooth properly stretched and wrinkle free 6 Close the print head mechanism and the lever Ribbon Loading Path Ink coated outside wound Ink coat...

Страница 22: ...oading the Media 1 Open the meida cover 2 Install the media and use label guard to make it fixed For 1 2 5 width media please install label roll guard on the supply spindle to fix media Loading path f...

Страница 23: ...label guide bar release lever for loading media 4 Thread the leading edge of the label forward through the media guide bar pass media sensor and place the leading edge onto the platen roller 5 Adjust...

Страница 24: ...a sensor position adjustment knob make sure the gap or black mark sensor is at the location where media gap black mark will pass through for sensing 8 Close print head release lever and label guide ba...

Страница 25: ...edia 1 Open the media cover 2 Insert the fanfold media through the rear external label entrance chute 3 Refer 3 3 to load the media Note Please calibrate the gap black mark sensor when changing media...

Страница 26: ...n Peel off Mode Option 1 Open the meida cover 2 Open print head release lever and label guide bar release lever then pull approximately 650mm of label through the front of the printer 3 Remove several...

Страница 27: ...dle then open the peel off roller release lever 5 Feed the leading edge of liner through the peel off sensor and peel off roller 6 Wrap the liner onto the paper core and wind the spindle until the lin...

Страница 28: ...23 7 Press the middle of the peel off roller to close the peel off roller release lever 8 Close print head release lever and label guide bar release lever 9 Press the FEED button to test...

Страница 29: ...2 Install the paper core on the rewind spindle 3 Open print head release lever and label guide bar release lever to pull approximately 650mm of label through the front of the printer 4 Feed the leadi...

Страница 30: ...paper core until it s stretched properly 6 Adjust the supply holder guide to fit the supply width Turn the screw to fix the supply holder guide 7 Wrap the liner onto the paper core and wind the spindl...

Страница 31: ...inbound of the printer mechanism different media width requires the different pressure Users can try which level can meet their expectation Pressure level 5 4 3 2 1 5 is the highest If the label width...

Страница 32: ...Due to ribbon is aligned to the inbound of the printer mechanism different ribbon or media widths require different ribbon tension to print correctly Therefore it may require to adjust the ribbon ten...

Страница 33: ...Wrinkles Ribbon wrinkle is related to the media width thickness print head pressure balance ribbon film characteristics print darkness setting etc In case the ribbon wrinkle happens please follow the...

Страница 34: ...ase the right side s pressure per level to check whether wrinkles is gone adjustment knob Step 2 If right side pressure knob has been turned to level 1 but the wrinkle still exists increase the left s...

Страница 35: ...ecrease the left side s pressure per level to check whether wrinkles is gone adjustment knob Step 2 If right side pressure knob has been turned to level 1 but the wrinkle still exists increase the lef...

Страница 36: ...justment For 4 width ribbon If the ribbon width is 4 adjust both ribbon tension adjustment knobs to the 1 on ribbon supply rewind spindles Factory default ribbon tension is 1 Ribbon Supply Spindle Ten...

Страница 37: ...he 2 on ribbon supply rewind spindles For 2 width ribbon If the ribbon width is 2 adjust both ribbon tension adjustment knobs to the 3 on ribbon supply rewind spindles Ribbon Supply Spindle Tension 2...

Страница 38: ...phics deploy fonts graphics label templates or upgrade the firmware to the group of printers and send additional commands to printers at the same time Printer firmware version before A2 12 will only u...

Страница 39: ...3 Select the current interface of the printer 4 The printer will be added to TSC Console s interface 5 Select the printer and set the settings For more information please refer to TSC Console User Man...

Страница 40: ...35 5 2 Setup Ethernet Interface Use USB or COM to establish the interface on TSC Console Double click to enter the Printer Configuration Page Click Ethernet tab Check the IP Address...

Страница 41: ...Add Printer on the top left of the window Choose Network Key in the IP Address Click Discover to establish the Ehternet interface The notification will pop up Click OK to close the window The Etherner...

Страница 42: ...to TSC Console Interface Use USB or COM Port to set up the interface refer to chp 5 1 Double click to enter the printer configuration page Click Get to receive printer s information Click Wi Fi to the...

Страница 43: ...ort field For WPA Enterprise I Fill in the SSID II Select the Encryption option to WPA2 Enterprise III Select DHCP to ON For OFF option please fill in the IP Address Subnet Mask and Gateway IV Select...

Страница 44: ...n within about 5 15 seconds after printer turn on If not please refer to steps below to initialize the printer Wi Fi module settings then to setup it again Remove the cable between the computer and th...

Страница 45: ...nitialize the Printer WiFi Setting 1 Return to the main page of TSC Console 2 Click Functions to expand the page 3 Click Wi Fi Default to initialize the printer Wi Fi module setting to factory default...

Страница 46: ...on PC Factory Default Initialize the printer to default settings Reset Printer Reboot printer Print Test Page Print test page according to the specified label size and sensor type Configuration Page P...

Страница 47: ...r finishing the calibration Follow below procedure to set the post action for the printing Refer Chp 5 1 to Connect the printer with TSC Console Double click the printer The Printer Configuration Page...

Страница 48: ...6 1 Enter the Menu By touch display Tap the Menu icon on LCD main page to enter the menu By Keys Use navigational keys to select the Menu icon be marked in green and press the left soft key button me...

Страница 49: ...wing sections for more details Setting To set up the printer settings for TSPL ZPL2 File Manager To check and manage printer s memory storage Advanced To set LCD initialization cutter type etc Sensor...

Страница 50: ...45 6 3 Setting Tap the Command Set on LCD to switch between TSPL and ZPL2 Command Set can also be activated by Navigational Keys...

Страница 51: ...ory can set up the printer settings for TSPL Setting TSPL Speed Density Direction Print mode None Batch Mode Peeler Mode Cutter Mode Cutter Batch Rewinder Mode Offset Shift X Shift Y Reference X Refer...

Страница 52: ...ear Off Mode Batch Mode Once finishing the printing process label will be fed to the tear plate location Peeler Mode Enable the label peel off mode Cutter Mode Enable the label cutter mode Cutter Batc...

Страница 53: ...ff Peeler Off Cutter Rewind Print Width List Fonts List Images List Formats List Setup Control Prefix Format Prefix Delimiter Char Media Power Up Feed Calibration Length No Motion Head Close Feed Cali...

Страница 54: ...Enable the label peel off mode Cutter Enable the label cutter mode Rewind Enable the label rewind mode Tear Off Print Width Set the print width Available setting range 2 999 dots 812 List Fonts Print...

Страница 55: ...nter determine length and feed label No Motion Printer will not move media No Motion Label Top Adjust print position vertically on the label Value range 120 to 120 dots 0 Left Position Adjust print po...

Страница 56: ...ase use Manual function to set the paper length and gap bline size to complete the calibration setting N A Threshold Detect Set sensor sensitivity in fixed or auto Auto Maximum Length Set the maximum...

Страница 57: ...52 6 5 Interface Interface can set the printer interface settings Menu Interface Serial Ethernet Wi Fi Bluetooth...

Страница 58: ...Rate Set the RS 232 baud rate 9600 Parity Set the RS 232 parity None Data Bits Set the RS 232 Data Bits 8 Stop Bit s Set RS 232 Stop Bits 1 Menu Interface Serial Baud Rate 1200 bps 2400 bps 4800 bps 9...

Страница 59: ...reset the Ethernet module Item Description Default Status Check the Ethernet IP address and MAC setting status N A Config DHCP On or OFF the DHCP Dynamic Host Configuration Protocol network protocol S...

Страница 60: ...setting status etc N A Config DHCP ON OFF the DHCP Dynamic Host Configuration Protocol networkprotocol Static IP Set the printer s IP address subnet mask and gateway DHCP SSID Set Wi Fi SSID N A Secu...

Страница 61: ...nter Bluetooth settings Item Description Default Status Check the Bluetooth status N A Local Name Set the local name for Bluetooth RF BHS Ping Code Set the local ping code for Bluetooth 0000 Menu Inte...

Страница 62: ...N A Display Brightness Set the brightness for display Range 0 100 50 Touchscreen Calibration Calibrate the touchscreen for best result N A Menu Advanced Language Printer Information Initialization Di...

Страница 63: ...d status and to set the settings for print head care Warning Enable disable the print head clean warning If enable this feature once print head has been reached the setting mileage then the warning ic...

Страница 64: ...ile Manager File Manager is used to check the printer available memory show the files list delete the files or run the files that saved in the printer DRAM Flash Card memory Menu File Manager DRAM FLA...

Страница 65: ...mp mode all characters will be printed in 2 columns The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters It allows users...

Страница 66: ...Arrange the commonly used setting options by Favorites Add items Touch and hold the item window of Join Favorites will pop up tap Yes to add the item to Favorites Delete items Touch and hold the item...

Страница 67: ...there is a command PRINT at the end of the file and there must have CRLF at the end of each command line No print on the label Label or ribbon is loaded not correctly Use wrong type paper or ribbon F...

Страница 68: ...t pattern if there is dot missing in the pattern Change proper ribbon or proper label media Adjust the printhead pressure adjustment knob The release lever does not latch the printhead properly Missin...

Страница 69: ...label is incorrect Media sensor sensitivity is not set properly Label size is incorrect The parameter Shift Y in the LCD menu is incorrect The vertical offset setting in the driver is incorrect Calib...

Страница 70: ...ctrostatic damage Do not wear rings or other metallic objects while cleaning any interior area of the printer Use only the cleaning agents recommended in this document Use of other agents may damage t...

Страница 71: ...rinter II Rotate the platen roller and wipe it thoroughly with the lint free 99 Isopropyl Alcohol Clean the platen roller when changing a new label roll Peel Bar Use the lint free cloth with 99 Isopro...

Страница 72: ...Approvals EN 55022 Class B EN 55024 EN 60950 1 EN 55023 EN 61000 3 2 EN 61000 3 3 FCC part 15B Class B AS NZS CISPR 22 32 Class B UL 60950 1 EN 60950 1 GB 4943 1 GB 9254 GB 17625 1 TP TC 004 TP TC 020...

Страница 73: ...cloth is suitable for cleaning 4 The mains socket shall be installed near the equipment and easily accessible 5 The unit must be protected against moisture 6 Ensure the stability when installing the...

Страница 74: ...pursuant to part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiat...

Страница 75: ...ed operation This Class B digital apparatus complies with Canadian ICES 003 Cet appareil num rique de la classe B est conforme la norme NMB 003 du Canada CAUTION Any changes or modifications not expre...

Страница 76: ...t of the restricted substance exceeds the reference percentage value of presence condition Note 2 indicates that the percentage content of the restricted substance does not exceed the percentage of re...

Страница 77: ...72 10 Revise History Date Content Editor...

Страница 78: ......

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