DA210/ DA310/ DA220/ DA320
Bar Code Printer Service Manual
38
The printer status from
DiagTool shows
“
Head
Open
”.
The printer carriage is open.
Please close the print carriage.
The printer status from
DiagTool shows
“
Out of
Paper
”.
Running out of label.
Supply a new label roll.
The label is installed incorrectly.
Please reinstall the label roll.
Gap/black mark sensor is not
calibrated.
Calibrate the gap/black mark sensor.
Memory full
( FLASH / DRAM )
* The space of FLASH/DRAM is full. Delete unused files in the FLASH/DRAM.
Cutter is not working
* The connector is loose.
* Cutter jam.
* Cutter PCB is damaged.
* Plug in the connect cable correctly.
* Remove the label.
* Make sure the thickness of label is less
than 0.19 mm.
* Replace a cutter driver IC board.
Skip labels when
printing
* Label size is not specified properly.
* Sensor sensitivity is not set properly.
* The media sensor is covered with
dust.
* Check if label size is setup correctly.
* Calibrate the sensor by Auto Gap or
Manual Gap options.
* Clear the GAP/Black mark sensor by
blower.
The printing position of
small label is incorrect
* Media sensor sensitivity is not set
properly.
* Label size is incorrect.
* The vertical offset setting in the
driver is incorrect.
* Calibrate the sensor sensitivity again.
* Set the correct label size and gap size.
* If using the software BarTender, please set
the vertical offset in the driver.
Missing printing on the
left or right side of label
* Wrong label size setup.
* Set the correct label size.
RTC time is incorrect
when reboot the printer
* The battery has run down.
* Check if there is a battery on the main
board.
Gray line on the blank
label
* The print head is dirty.
* The platen roller is dirty.
* Clean the print head.
* Clean the platen roller.
