350B MOUSE
4
7 Troubleshooting
Method
1.
Read the solutions given below.
2.
Check for up-to-date FAQ’s, drivers and instruction
manuals on the Internet (www.trust.com/13088).
Problem
Cause
Possible solution
The mouse does not
react.
The mouse has not been
connected or has not
been connected correctly.
Connect the mouse to the
(green) PS/2 mouse port
and restart the computer.
The mouse arrow
moves erratically on
the monitor.
The ball itself or the ball
compartment could be
dirty.
Clean the ball or look for
dirt inside the ball
compartment. See
chapter 6 for further
information.
Windows displays an
error message
concerning the mouse
when the computer is
started.
The software for your
previous mouse is still
active.
Remove the software for
your previous mouse
before installing the Trust
software (see chapter
3.1).
The software has not
been installed.
Install the mouse
software.
The scroll function
does not work.
The software has not
been configured correctly.
Configure the software
correctly.
If you still have problems after trying these solutions, please contact one of the Trust
Customer Care Centers. You can find more information at the back of this instruction
manual. Please have the following information available:
•
The article number, this is : 13088
•
A good description of what does not work.
•
A good description of when the problem occurs.
!
