TRUST ISDN PC-CARD MODEM
14
9. Trouble-shooting
Problem:
Cause:
Possible solution:
The PC-Card Service is not
installed.
Install PC-Card Service; consult
the manufacturer of your
notebook or cardreader.
The ISDN PC-Card modem is
not detected.
The Card has not been firmly
placed in the slot.
Press the PC-Card firmly in the
PC-Card slot.
‘Trust ISDN PC-Card Modem
(Net)’ was not added in
Windows 9X or Me.
Add this facility manually as
described in chapter 4.1.1.
The connecting speed to the
Internet does not exceed 64K.
Multilink is not turned on in
Windows 9X / Me and 2000.
Activate multilink. Consult the
Windows help function.
The modem is connected, but
no data appears on screen.
The communication parameters
are not set correctly.
Check that all of the
communication-settings are
correct. Consult your ISP as
well if necessary.
The telephone line is in use.
Wait until the line is free.
The error message ‘no dial
tone’ is displayed.
The line that you are using has
not been properly connected.
Check that your ISDN line is not
being interrupted or if it is not
properly connected. Otherwise
consult your telephone
company.
Wrong number.
Check the number.
The modem dials up, but no
connection is made.
The communication protocol is
incorrect.
Contact your telephone
company for the correct
communication protocol.
Table 1: trouble-shooting
Register your product at www.trust.com, so that you can receive optimal guarantee and service support, such
as up-to-date FAQ and the most recent drivers. What’s more, you will be automatically informed of
developments to your product and other Trust products. You will also have the chance of winning some
spectacular prizes.
If you still have problems after trying these solutions, please contact one of the Trust Customer Care Centres.
You can find more information at the back of this instruction manual. Please have the following information
available:
•
The article number. This is 12284.
•
Hardware data; CPU; RAM;
•
Operating version;
•
A good description of what does not work.
•
A good description of when the problem occurs exactly.
