8
EN
– Installation of replacement, supplementary or accessory
parts that are not original manufacturer’s parts or which
have not been approved by the manufacturer. If the device
is subject to networked control, this applies, in particular,
if the control units or the software have not been approved
by Truma or if the Truma control unit (e.g. Truma CP plus or
Truma iNet Box) has not been exclusively used for control-
ling Truma devices or devices approved by Truma.
– Damage arising from foreign substances (e.g. oil or, plas-
ticisers in the gas), chemical or electrochemical influences
in the water, or cases when the unit has come into con-
tact with unsuitable substances (e.g. chemical products,
flammable substances or unsuitable cleaning agents)
– Damage caused by abnormal environmental or unsuitable
operating conditions
– Damage caused by force majeure or natural disasters or
any other influences not within Truma’s responsibility
– Damage resulting from improper transport
– End customer’s or third-party modifications of the device,
including any replacement, supplementary or accessory
parts, or installation of the same, especially concerning the
exhaust gas system or the cowl.
3. Making a warranty claim
The warranty must be claimed with an authorised service part-
ner or at the Truma Service Centre. All the relevant addresses
and phone numbers can be found at www.truma.com, in the
“Service” section.
The Manufacturer‘s address is:
Truma Gerätetechnik GmbH & Co. KG
Truma Servicezentrum
Wernher-von- Braun-Straße 12
85640 Putzbrunn, Germany
To ensure a smooth procedure, we should be grateful if you
could have the following details ready before contacting us:
– Detailed description of the defect
– Serial number of the unit
– Date of purchase
The authorised service partner or the Truma Service Centre will
then specify the further procedure. To avoid transport damage,
the affected unit must only be shipped upon prior arrangement
with the authorised service partner or the Truma Service Centre.
If the warranty claim is recognised by the Manufacturer, then
the transport expenses shall be borne by the same. If no war-
ranty claim is applicable, the Consumer will be notified ac-
cordingly and any repair and transport expenses shall then be
the Consumer’s liability. We must ask you not to send in a unit
without prior arrangement.
