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– Damage caused by abnormal environmental or unsuitable
operating conditions
– Damage caused by force majeure or natural disasters or
any other influences not within Truma’s responsibility
– Damage resulting from improper transport
3. Making a warranty claim
The warranty must be claimed with an authorised service part-
ner or at the Truma Service Centre. All the relevant addresses
and phone numbers can be found at www.truma.com, in the
“Service” section.
To ensure a smooth procedure, we should be grateful if you
could have the following details ready before contacting us:
– Detailed description of the defect
– Serial number of the unit
– Date of purchase
The authorised service partner or the Truma Service Centre
will then specify the further procedure. To avoid transport
damage, the affected unit must only be shipped upon prior
arrangement with the authorised service partner or the Truma
Service Centre.
If the warranty claim is recognised by the Manufacturer, then
the transport expenses shall be borne by the same. If no war-
ranty claim is applicable, the Consumer will be notified ac-
cordingly and any repair and transport expenses shall then be
the Consumer’s liability. We must ask you not to send in a unit
without prior arrangement.
Manufacturer’s Warranty
(European Union)
1. Scope of Manufacturer’s Warranty
As the Manufacturer of the unit, Truma undertakes a warranty
towards the Consumer that covers any material and/or manu-
facturing defects of the unit.
This Warranty is applicable in EU member states as well as in
Iceland, Norway, Switzerland and Turkey. A Consumer is the
natural person who was the first one to purchase the unit from
the Manufacturer, OEM or dealer and who neither resold the
unit in a commercial or self-employed professional capacity
nor did he or she install it for a third party in such a capacity.
The Manufacturer’s Warranty covers any of the aforementioned
defects that occur within 24 months upon concluding the
purchase agreement between the seller and the Consumer.
The Manufacturer or an authorised service partner undertakes
to remedy such defects through subsequent fulfilment, i.e.
at its discretion either by repairing or replacing the defective
item. Any defective parts shall become the property of the
Manufacturer or the authorised service partner. If the unit is
no longer manufactured at the time of defect notification and
if replacement delivery has been opted for, then the Manufac-
turer may deliver a similar product.
If the Manufacturer remedies a defect under its warranty com-
mitment, the term of the Warranty shall not recommence anew
with regard to the repaired or replaced parts; rather, the origi-
nal warranty period shall continue to be applicable to the unit.
Only the Manufacturer itself and an authorised service partner
shall be entitled to conduct a warranty job. Any costs that oc-
cur in the event of a warranty claim shall be settled directly
between the authorised service partner and the Manufacturer.
The Warranty does not cover additional costs arising from
complicated removal or installation jobs on the unit (e.g. dis-
mantling of furnishings or parts of the vehicle body), and nei-
ther does it cover travel expenses incurred by the authorised
service partner or the Manufacturer.
No further-reaching claims shall be permitted, especially dam-
age claims presented by the Consumer or third parties. This
provision shall not affect the validity of the German Product
Liability Act (Produkthaftungsgesetz).
Neither does the voluntary Manufacturer’s Warranty affects
the Consumer’s legally applicable claims for defects towards
the seller in the relevant country of purchase. In individual
countries there may be warranties that can be issued by the
relevant dealer (official distributor, Truma Partner). In such
cases the warranty can be implemented directly through the
dealer from whom the Consumer bought the unit. The warran-
ty regulations of the country in which the unit was purchased
by the Consumer for the first time shall also be applicable.
2. Warranty exclusions
No
warranty claim shall be applicable under the following
circumstances:
– Improper use, contrary to the specified use
– Improper installation, assembly or commissioning, contrary
to operating or installation instructions
– Improper operation, contrary to operating or installation
instructions, particularly maintenance, care and warning
notes
– Instances where repairs, installations or any other proce-
dures have been conducted by non-authorised partners
– Consumable materials and parts which are subject to natu-
ral wear and tear
– Installation of replacement, supplementary or accessory
parts that are not original Manufacturer’s parts and which
have thus caused a defect
– Damage arising from foreign substances (e.g. oils, plasticis-
ers in the gas), chemical or electrochemical influences in
the water, or cases when the unit has come into contact
with unsuitable substances (e.g. chemical products, unsuit-
able cleaning agents)
