6
Truma warranty policy
The warranty is given by Dometic Pty Ltd, Building 3B,
Clayton Business Park, 1508 Centre Road, Clayton,
Victoria, 3168, Australia for 12 months from the date of
purchase against any defect arising from faulty materials or
workmanship.
Repairs will be carried out during normal business hours only by
Dometic Pty Ltd, or its duly authorised service agents, and are
subject to the warranty conditions and exclusions hereunder.
Warranty conditions
– The company will only provide service on presentation
of proof of purchase, on either the Truma product, or the
Caravan / RV / Pleasure Craft in which the Truma product
has been installed, to any authorised service agent. The pur-
chaser must allow the service agent to photocopy the proof
of purchase to facilitate his claim to the manufacturer.
– Warranty repairs can only be performed by authorised
service agents and under no circumstances will Dometic
reimburse repairs carried out by unauthorised persons.
Tampering with any part of the product by unauthorised
personnel will automatically void the warranty.
– The product must be used solely for domestic purposes
only. If the product is used for commercial purposes the
warranty is 6 months only.
– Where applicable, the products must be used on the appropri-
ate electrical voltage, gas type and pressure, or fuel source.
– If at any time during the warranty period any part or parts
are replaced with a part or parts not supplied or approved
by Truma, this warranty shall immediately become void.
Important notice
Before calling a service technician please check carefully the
operating instructions, service booklet and warranty terms
and conditions. If the product fails for any of the reasons
detailed therein, or is faulty due to abuse, misuse or im-
proper installation, then a service fee shall be charged to the
purchaser.
If you have any queries regarding the interpretation of the
warranty you should contact Dometic Pty Ltd.
Whilst this book represents service outlets at the time of
printing, changes occur from time to time. Should you have
any queries or wish to locate your nearest authorised service
agent please contact Dometic Pty Ltd.
Warranty does not cover
– Any appliance which has been:
(a) Subject to misuse, neglect, accident or alteration by any
person.
(b) Damaged or destroyed by fire, flood, act of God or other
inevitable accident.
– Fair wear and tear.
– Damage from foreign substances such as dirt or liquid.
– Travelling expenses or call out fee to and from authorised
service agents premises.
– Accommodation or Site Expenses.
– Cleaning of the system. This is considered to be a part of
normal product maintenance.
– Non operation of the appliance or resultant damage to the
unit where the appliance has been operated in an out of
level situation.
– Freight cost of the appliance or parts, to or from, point of
service or transit damage.
– Dometic / Truma are not responsible for resultant loss or
damage sustained by the purchaser.
– Non operation of the appliance or resultant damage to the unit
where the appliance has not been installed, ventilated, flued or
operated in accordance with the manufacturers instructions.
Apart from any warranties implied by the Trade Practices Act
1974 or any relevant State legislation all other warranties ex-
press or implied whether arising by virtue of statute or other-
wise are hereby excluded.
indoor air return
indoor
air outlet
compressor
fan
fan
Filter
Function diagram
outdoor heat exchanger
indoor heat exchanger
outdoor air outlet
outdoor air intake
Fig. 6
Fault finding
Before calling Customer Service, please check the following:
Symptom Cause
When switching on, the unit
– No supply voltage
does not operate
Connect the caravan to the site supply and / or check residual
current circuit breaker.
When switching on heating
– Temperature setting on the
operation, the unit does not
control panel to low
operate
Set the ambient room temperature on the control panel.
When switching on cooling
– Temperature setting on the
operation, the unit does not
control panel to high
operate
Set the ambient room temperature on the control panel.
Note
If the room temperature is below 20 °C, the compressor will
not operate and the yellow light in the control panel will come
on (only cooling mode).
Unusual high condensation
– Door or windows open
on the unit or the cold air
(high humidity)
ducts
Close all doors and windows during operation and set to cool-
ing high “c” on the control panel.
Unit operates for a prolonged
– Indoor air filter blocked
period (heating or cooling)
– Aperture for the outdoor air
and then stops
blocked
Check the indoor air filter, the air intake to the stowage box
(in which the unit is installed) and the aperture for the outdoor
air (refer to maintenance).
Should these actions not resolve the corresponding
problem, please contact Dometic Service.
