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Warranty and repairs
GN Hearing provides a warranty on hearing instruments in the event of defects in workmanship or materi-
als, as described in applicable warranty documentation. In its service policy, GN Hearing pledges to secure
functionality at least equivalent to the original hearing instrument. As a signatory to the United Nations Glob-
al Compact initiative, GN Hearing is committed to doing this in line with environment-friendly best practices.
Hearing instruments therefore, at GN Hearing’s discretion, may be replaced by new products or products
manufactured from new or serviceable used parts, or repaired using new or refurbished replacement parts.
The warranty period of hearing instruments is designated on your warranty card, which is provided by your
hearing care professional.
For hearing instruments that require service, please contact your hearing care professional for assistance.
GN Hearing hearing instruments that malfunction must be repaired by a qualified technician. Do not attempt
to open the case of hearing instruments, as this will invalidate the warranty.
Temperature test, transport and storage information
GN Hearing Aids are subjected to various tests in temperature and damp heating cycling between -25°C
(-13°F) and +70°C (+158°F) according to internal and industry standards.
During transport or storage, the temperature should not exceed the limit values of -20°C (-4°F) to +60°C
(+140°F) and relative humidity of 90% RH, non-condensing (for limited time). The air pressure between 500
hPa and 1,100 hPa is appropriate..
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