17
I’m not receiving the telephone numbers from some of my
callers
There are a number of reasons why you may not be receiving a
caller’s number:-
•
Your telephone company may not be passing it on to you
-
Caller ID is available on most networks and can be a free service.
We recommend that you ask your network provider to switch it on
as trueCall gives you maximum control over the calls you receive
if you have a Caller ID service.
•
Check that your unit is set for the right line type
- Lines
supplied by Cable operators use a different format of Caller ID
message to standard telephone lines, so check that trueCall’s
line type is set correctly (see trueCall Reference Guide page 22).
•
The calling number is withheld
- The caller may have chosen
to withhold their calling number to protect their own identity.
trueCall will tell you that the number was withheld, and gives you
the choice of accepting or rejecting the call.
•
The calling number is not available
- The caller’s number may
have been ‘lost’ in the telephone network - this is not the fault of
the caller. It happens with some domestic calls and most
international calls.
trueCall can take advantage of Caller ID whether or not your
telephone handset has a screen to display the caller’s telephone
number.
How will trueCall handle automated messages that I want to
receive - for example from Neighbourhood Watch?
Just put the phone number of the line that sends you these
messages onto your Star list, and trueCall will put the calls straight
through to you (see trueCall Reference Guide page 18).
I can’t get trueCall to play back my messages from my handset
•
Be sure that you have dialled ‘Zap Star’ rather than ‘Star Zap’!
•
You can play back messages from phones attached to
trueCall, but not from phones plugged into other extension
sockets in your home.
Frequently asked questions
