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Truefitness.com / 800.426.6570 / 636.272.7100
CHAPTER
5
: ADDITIONAL INFORMATION
TROUBLESHOOTING GUIDE:
This troubleshooting guide is intended to assist in diagnostics only and is not all inclusive. Technical specifications, error
codes and programming are subject to change without notice. TRUE accepts no liability for any damage or loss suffered by
persons whom rely wholly or in part on any description or statement contained within this manual. Please visit
www.truefitness.com to obtain the most recent version of all manuals and contact the TRUE Service Department at 800-
883-8783 for assistance with troubleshooting and diagnostics.
Malfunction
Possible Cause
Corrective Action
No Power
Power cord not fully seated in
socket
Inspect power connection at the unit and outlet
No power at wall outlet
Use a voltmeter to verify power at wall outlet
Optional ERP board damaged
Contact True Fitness Customer Service Department
Battery is discharged
Charge the battery overnight with optional power supply
Motor control board damaged
Contact True Fitness Customer Service Department
Unit resets or
pauses randomly
Damaged power cord
Replace power cord
Power cord not fully seated in
socket
Inspect power connection at the unit and outlet
Insufficient power
Verify output voltage from 20A outlet with a voltmeter
Error code is displayed on
console
Contact True Fitness Customer Service Department
Speed sensor out of alignment
Contact True Fitness Customer Service Department
Pinched or loose main
communication cable
Contact True Fitness Customer Service Department
Resistance
hesitates or slips
when pedaling
Loose belt tension
Contact True Fitness Customer Service Department
Rubbing or
knocking sound
from unit when in
operation
Uneven floor
Adjust equipment with leveling feet.
Loose hardware
See Chapter 5: inspections
Loose Pedal
See Chapter 5: inspections
Bearings may be damaged
Contact True Fitness Customer Service Department
Brake assembly may be damaged
Contact True Fitness Customer Service Department
Drive belt may be misaligned
Contact True Fitness Customer Service Department
Heart rate is
displaying
erratically or not
displaying
Transmitter belt contacts are not
making good contact with the
skin
Readjust the transmitter belt so that it is in full contact with
the skin
Contacts on the transmitter belt
are not moist
Moisten the contacts on the transmitter belt
Transmitter belt is not within 3
feet (1 meter) of the heart rate
receiver
Adjust your position on the belt so that you are within 3 foot
(1 meter) of the console
Transmitter belt is not the correct
frequency or is encoded
Polar equip or compatible receiver use 4.8kHz un-encoded
receiver
