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75
TROUBLESHOOTING, CONT.
•
Oxxiom device does not connect to iOS device
:
1.Make sure the iOS device is NOT in Airplane Mode.
2.Go to SETTINGS and make sure the iOS device has
Bluetooth capability turned On.
3.Make sure the Oxxiom device is within the specified
maximum wireless range of 10 meters (33 feet) of the iOS
device.
4.Make sure the QR barcode has been successfully
scanned.
5.Terminate the Oxxiom Rx App (iPhone 8 or earlier) by
double clicking the Home button to show active Apps.
Swipe up on the App to close it. On the iPhone X, Xr, or
Xs, go to the Home screen, swipe up, and pause. Firmly
touch and hold the Oxxiom Rx App, then tap
. You can
also swipe up to close the Oxxiom Rx App when you see
the
symbol.
6.Restart the Oxxiom Rx App.