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Where to Get Help

TROY offers several customer support options to assist you in the event you expe-
rience difficulties with your EtherWind, including telephone support, repair ser-
vices, extended warranty, and advance replacement.

Worldwide Web Support

The TROY worldwide web site provides a quick and easy way to answer many
common technical questions. It includes a wide variety of technical support tips,
as well as copies of product manuals, product literature, and firmware load images.

The web site is located at http://www.troygroup.com.

Contacting TROY

Your first point of contact for technical support is the Distributor or Dealer from
whom you bought your EtherWind. They are familiar with your needs, and will
generally be able to provide you with the fastest and most comprehensive support.

If your Distributor or Dealer is unable to answer your questions or is for some rea-
son not available, then contact TROY directly at:

United States: (208) 955-1000 (E-mail: [email protected])
Germany: 0800-3002210 (E-mail: [email protected])
Other Europe/Africa: +49 (0) 7032-9454-21 (E-mail: [email protected])
All Other Countries: +1 (208) 955-1000 (E-mail: [email protected])

Before contacting technical support, please check the Troubleshooting chapter of
this manual or the TROY site to isolate any problems and be sure to write down
any error messages. Also, make sure that you have the serial number of the prod-
uct (located on the product label on the card).

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Содержание C7200n

Страница 1: ...User s Guide 802 11b Print Server Part Number 40148 100 Revision 1 0 ...

Страница 2: ...abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with TROY S operating and maintenance instructions Warranty Notice TROY GROUP INC SPECIFICALLY DISCLAIMS THE IMPLIED WAR RANTIES OF MERCHANTABILITY AND FITNESS OF THIS PRODUCT FOR A PARTICULAR PURPOSE TROY shall not be liable for any errors con tained in this m...

Страница 3: ...ting to a Printer 1 4 Verifying Successful Installation 1 4 Verifying the Connection to the Printer 1 5 2 Configuring the EtherWind 802 11b and IP Settings 2 1 3 Management Methods WP Admin 3 1 XAdmin32 3 1 WebXAdmin 3 1 EtherWind Console 3 2 4 Microsoft Windows Network Configuration 4 1 5 AppleTalk Network Configuration 5 1 6 Novell NetWare Network Configuration 6 1 7 UNIX Network Configuration 7...

Страница 4: ...ons 11 1 Loading the Firmware 11 3 Uninstalling the EtherWind Wireless Software 11 4 12 Where to Get Help Worldwide Web Support 12 1 Contacting TROY 12 1 Returning Products 12 1 Warranty 12 2 13 Notices FCC Compliance Statement 13 1 Declaration of Conformity 13 2 ...

Страница 5: ...less compatible network Your printer can be simultaneously connected to your PC or Macintosh via the USB port Follow the instructions in this manual to install the print server for your printer For more information and software downloads check the TROY web site www troygroup com 1 Ad Hoc Mode Peer to Peer Infrastructure Mode With Access Point Laptop computer with 802 11b capabilities Laptop comput...

Страница 6: ...ministrator Wireless Mode Infrastructure or Ad Hoc The SSID service set identifier for your wireless network The Radio Frequency Channel of the wireless network If you are using TCP IP recommended for Windows Networks and are not connected to a DHCP server for obtaining an IP Address automati cally you will need a unique IP Address for the EtherWind wireless print server for example 192 168 1 14 I...

Страница 7: ...r Bindery mode NetWare PServer Bindery mode NetWare NPrinter NDS mode with NDPS support NetWare PServer NDS mode Ethernet II 802 3 802 2 802 2 SNAP Frame types Compatible with PCONSOLE NWADMIN PRINTCON and other Novell utilities NetBEUI DEC LAT N models only Banyan VINES N models only PrintraNet Internet Printing 3 ...

Страница 8: ...4 ...

Страница 9: ... installed the 802 11b wireless equipment and software you are using to communicate to the EtherWind as described in the documentation that came with that equipment Unpacking the Print Server Your package should contain the following items EtherWind Wireless Print Server EtherWind Wireless Print Server desktop mounting base EtherWind Wireless Print Server User s Guide This Book IEEE 1284 Parallel ...

Страница 10: ...e SSID of printer Power Connector Plug the power supply into this connector LED status indicators The green light comes on when the unit is powered on then goes out The yellow light will come on solid when a wireless network link is established The green light blinks during wireless network activity Parallel Port DB25 This port is used for connecting to a parallel printer Serial Port DB9 This port...

Страница 11: ...sists contact TROY When a successful connection is made to the EtherWind from another 802 11b wireless device like an access point or PC the yellow light will stay lit The green light will blink whenever there is wireless networking activity Verifying the Connection to the Printer Before attempting to print it is very important to verify the connection between the EtherWind and the printer If this...

Страница 12: ...Basically the cable must connect input signals e g Receive Data on the TROY EtherWind to the equivalent output signals e g Transmit Data on the device and vice versa The serial port can be set to operate in console mode to allow you to configure and diagnose the EtherWind via a serial terminal or PC with a terminal emula tion program To enable the console mode manually unplug the power supply from...

Страница 13: ...bXAdmin or a console terminal connected to port S1 as described in the previous paragraph With WebXAdmin select Configure Port from the main menu click on S1 choose the desired settings and click Submit With the console terminal use one or more of the following commands SET PORT S1 SPEED baudrate SET PORT S1 PARITY parity_type SET PORT S1 FLOW flowctrl SET PORT S1 CHARACTER charsize Note that the ...

Страница 14: ...1 6 ...

Страница 15: ...3 Configuring the EtherWind for operation with the network operating systems The final step is to configure the EtherWind so that you can print to it using one or more network operating systems for example Windows NT 2000 NetWare AppleTalk etc Before You Begin Make sure that you have properly configured your computer for communica tion on a wireless network If you are connecting to the printer thr...

Страница 16: ...ee your wireless adapter s documentation for details If you are using a Macintosh with an Airport base station or non Apple access point If your Macintosh has an Airport wireless card installed make sure that AirPort is enabled in the AppleTalk and TCP IP Control Panels If both your Macintosh and the AirPort base station or access point are connected to an existing Ethernet net work select Etherne...

Страница 17: ...ndows and don t have the Java Runtime installed on your system you will be prompted to install it click Continue 3 Follow the on screen instructions for installing the utility When WP Admin starts you will see the WP Admin Wireless Server Search screen which will look like this 4 Click START to begin searching for print servers WP Admin will get the information from the print server s and list the...

Страница 18: ...closer to the computer or access point and away from other radio devices such as BluetoothTM wireless devices microwave ovens or cordless phones 6 You will be prompted for the configuration password the default password is access type in the password and click OK to continue The Wireless Server Configuration screen will come up which will look like this Note If you are having trouble configuring a...

Страница 19: ...ry of Terms used for all the settings in WP Admin see chapter 11 Note If you are using DHCP on your network the EtherWind may have acquired valid IP settings at this point and no further configuration is necessary This might work well if your DHCP server allows the print server to keep this address permanently but in most cases you will want to use a static address outside the range reserved for D...

Страница 20: ...2 6 ...

Страница 21: ...e run from the START menu under START Programs TROY Group EtherWind WP Admin Default password is ACCESS XAdmin32 This utility runs on Windows computers and is used for advanced configura tion of the print server it allows you to configure for Netware TCP IP AppleTalk settings and more A 32 bit graphical utility Compatible with Windows PC s running TCP IP or IPX SPX Protocols Included on CD ROM Can...

Страница 22: ... Serial port WebXAdmin Note In all cases when you are connected hit RETURN or ENTER to get the prompt enter password ACCESS it will not echo and type anything in response to the Enter Username prompt When you get the Local prompt you are ready to enter commands HP JetAdmin HP Windows based utility TROY EtherWinds work transparently with JetAdmin Can be downloaded from the HP web site http www hp c...

Страница 23: ...e uses the industry standard TCP IP protocol it can be used with IP routers and other IP based equipment Installing the Software 1 Install the ExtendNet Connect IP Port Monitor by inserting the EtherWind CD selecting Install EtherWind Utilities then Install ExtendNet Connect Port Monitor Follow the on screen instructions to complete this installation 2 Install the printer driver software according...

Страница 24: ...s 95 98 ME go to the Details tab 6 Click on Add Port 7 If you are using Windows NT 2000 XP system highlight Troy Group ExtendNet Connect IP Monitor and click New Port If you are running Windows 95 98 ME select Other highlight Troy Group ExtendNet Connect IP Monitor and click OK 4 2 ...

Страница 25: ...able print servers highlight the print server you would like to create the port for and click ADD 9 Make sure the port you created is chosen and click Apply If you are using Windows NT 2000 XP the Ports tab should look something like this ...

Страница 26: ...ible with other methods of printing from Windows These include the Standard TCP IP Port option in Windows 2000 XP and the LPR Port option in Windows NT that are built into the operating system In addition you can download the NetBEUI NetBIOS Port monitor from the TROY Wireless web site www troygroup com or use TROY s PrintraNet Port monitor for printing across the Internet see chapter 10 4 4 ...

Страница 27: ...e print server is connected and install the printer driver 2 Verify that Airport is enabled from the Network Control Panel or AppleTalk Control Panel if you are using an Airport enabled Macintosh If you are using a Macintosh connected to an Airport base station or other Wireless Access Point via the wired Ethernet you will want to be sure Ethernet is selected Setting Up Printing MacOS 8 x and 9 x ...

Страница 28: ...Preferred Network If there is a network password enabled enter it here 4 Then click on the AppleTalk tab make sure that the box next to Make AppleTalk Active is checked If necessary select the appropriate AppleTalk Zone You can leave the Configure setting as Automatically 5 Now go to the Applications folder open the Utilities folder and select Print Center The Printer List will appear it will be e...

Страница 29: ... label that is affixed to the EtherWind Note that the NetWare Print Server name is used for either NDS or bindery mode configuration If you are configuring the first port with XAdmin32 the NDS Printer Name for this port is automatically assigned as XCD_xxxxxx_P1 Printer If you are using an alternate configuration method like NWAdmin you may assign any unique name for the printer The Print Server a...

Страница 30: ...S tree 8 Click the Change button to select the NDS context where the queue will reside If you are using the Microsoft client you must type in the name of the context The box labeled Print Server contains the name of the NetWare Print Server If you are configuring any other port this box contains the name of the NDS Printer If desired you can change these names You may now create a print queue Foll...

Страница 31: ...orts you must use the Novell NWAdmin utility this program is usually found in the Public directory on the NetWare file server Follow these steps 1 Start the NWAdmin utility and make sure you are in the right context If not select NDS Browser from the Tools menu and then browse for the desired context 2 Select the container where you want the print queue to reside 3 Select Print Services Quick Setu...

Страница 32: ...6 4 ...

Страница 33: ...this manual Important Note Do not use the Linux X Windows graphical user interface printer configuration utility because it does not work with TROY print servers Instead Linux users should follow the configuration steps listed in this section Important Note SCO UNIX users should use the rlpconf command to create a printer and auto matically configure the etc printcap file you will still need to ed...

Страница 34: ...Printer 3 Print using the standard lpr command lpr PLaserJet filename 4 For AT T based UNIX systems such as SCO use the standard lp command lp dLaserJet filename Sun Solaris Configuration To use a TROY print server with Sun Solaris first use the Host Manager in the Admintool utility to add the print server IP address and name to the etc hosts file 1 Click on None Use etc files on host 2 Click on A...

Страница 35: ...ervices Due to a bug in the Sun lpd implementation on Solaris 2 4 and earlier releases may cause problems printing very long print jobs The workaround is to configure the EtherWind as an HP JetDirect card using the HP JetAdmin for UNIX software Solaris print queues can also be configured from the UNIX shell using the lpadmin command HP UX Configuration To configure a print server using HP UX 10 x ...

Страница 36: ...f queue to add user selectable Activate the queue Yes Destination host EtherWind IP address or if you have configured the etc hosts file use the name of the print server that you specified in that file Name of queue on remote printer BINARY_P1 for binary files or TEXT_P1 for text files Name of device to add user selectable for example lp0 8 You should now be able to print using the normal lp d com...

Страница 37: ...el port S1 for the first serial port P2 for the second par allel port and S2 for the second serial port VMS LAT Host Configuration Use the VMS editor to create a text file with the necessary configuration commands to create a LAT application port and then a VMS print queue For example MCR LATCP CREATE PORT LTAxx APPLICATION SET PORT LTAxx NODE nodename PORT port SHOW PORT LTAxx EXIT SET TERM LTAxx...

Страница 38: ...omatically when the system is booted Use the VMS PRINT command with the name of the queue and the file you wish to print as shown below PRINT QUEUE queuename filename Note queuename is the name of the print queue created in step1 filename is the name of the file to be printed For graphics or PostScript jobs the form MUST be defined for NOTRUNCATE and NOWRAP to prevent printer errors DEFINE FORM DE...

Страница 39: ...n log in as supervisor and run the MANAGE pro gram 2 Select Users and press ENTER 3 At the Manage Users screen select Add a User 4 Type in a StreetTalk name for the print server entering a password is option al Press F10 when finished 5 From the Add User Profile screen select a blank user profile 6 Enter NO in response to the message Do you want to force the user to change passwords on the next lo...

Страница 40: ... Queue Status screen change both values to Yes to enable the print queue to accept and print jobs Press F10 16 Press ESCAPE multiple times to exit the Manage utility Print Server Configuration 1 Install the XAdmin software from the CD ROM provided with the print server Note Use XAdmin not XAdmin32 when configuring a VINES only network You can use XAdmin32 on a VINES network only if the PC is runni...

Страница 41: ... user at a remote site to send a text E mail mes sage directly to a printer connected to a TROY print server at a remote site The E mail will be automatically printed on the printer without the need to run an E mail program at the remote site There are two parts to the PrintraNet configuration the configuration of the local Windows PC and the configuration of the remote EtherWind print server Inst...

Страница 42: ...herWind print serv er that you wish to use for printing This is normally XCD_xxxxxx_P1 for the first parallel port XCD_xxxxxx_S1 for the first serial port XCD_xxxxxx_P2 for the second parallel port or XCD_xxxxxx_S2 for the second serial port where xxxxxx is the last six digits of the Ethernet address the exact service names can be found by running the print server self test If you do not know the ...

Страница 43: ...E mail messages 8 Select No when asked if you want to print a test page unless you have already configured the remote EtherWind print server to receive PrintraNet print jobs You have now finished installing the PrintraNet software If you have only one E mail printer go to Step 2 Configuring the Remote EtherWInd Print Server Adding a Second PrintraNet Destination You should not re run the install p...

Страница 44: ...ure for configuring a POP3 server varies depending on the operating system of the E mail server so con sult your operating system documentation for details 3 Make sure that the EtherWind print server is installed and running with TCP IP enabled and has a valid IP address assigned to it Because access to the E mail server on most networks is usually restricted you may need to have your network admi...

Страница 45: ...reated in Step 1 and print to it the normal manner For example to print the remote printer named Email Printer you would select Print from the menu bar choose the printer named Email Printer and then click OK At this point the Port Settings dialog box will appear you may disable this by unchecking the Show this dialog for each Print Job box You may then use the Address Book capability or change ot...

Страница 46: ...dress and name of your SMTP mail serv er 192 189 207 222 mail troy com If you can print small files OK but are having trouble printing large files the problem may be in the E mail system Some E Mail systems have difficulties printing files that are larger than about 400KB in length To verify this try send ing the large file as an attachment to an E mail message If the file does not reach its desti...

Страница 47: ...not print try resetting the print server to factory defaults by holding the test button for more than 5 seconds Troubleshooting Wireless Configuration Problems Make sure your computer s wireless adapter and or access point is configured properly and note the settings paying special attention to the wireless mode SSID or network name WEP or security and IP Address settings so you can configure your...

Страница 48: ...al format 0 9 or A F If you are experiencing slow performance or are having intermittent problems connecting try changing the RF channel of your wireless network This can be done in the WP Admin Wireless Server Configuration screen for the print server See your wireless adapter and or access point documentation for more You will want to change it to at least 3 channels lower or higher than any oth...

Страница 49: ...password For security the password is never shown The field displays asterisks if you type characters into it You must know the password before WP Admin will show you the Configuration Screen Users should only put text into this field if they want to change the password Ask your System Administrator or Network Manager for the correct password be sure the Administrator Manager is informed and concu...

Страница 50: ...ment the Software Department and the Testing Department they will need a Gateway between subnets to allow the separate groups to communicate RF Channel The RF Channel is the wireless channel the print server uses to communicate The EtherWind will be able to automatically configure itself in most cases but you might need to manually set it to the same RF channel as the 802 11b wireless net work Thi...

Страница 51: ...e WEP Key Disabled The other Options are 64Bit WEP Key Size and 128Bit WEP Key Size Be careful if one part of the wireless network has WEP enabled they all must have it enabled with the same key or they cannot communicate WEP Key Index This is which WEP key you want to use out of the 4 entered in the 128 64 WEP Key field 128 Bit 64 Bit WEP Key This is the 64 or 128 bit WEP key that must match othe...

Страница 52: ...upgrading using IPX SPX on a NetWare network to upgrade select Netware GET from a server If you are using Netware to upgrade you need to put the bin firmware file in the LOGIN directory of the Netware server Click OK 4 If you selected TFTP PUT from this host in step 3 enter the configuration password default is ACCESS and click Browse to find the bin firmware 11 6 ...

Страница 53: ... selected Netware GET from a server in step 3 enter the configura tion password default is ACCESS Enter the name of the Netware server where you saved the bin file as the Host Name Enter the name of the firmware file for File Click OK The firmware on your EtherWind will be upgraded to the new version 11 7 ...

Страница 54: ...s to uninstall the EtherWind utilities on Windows systems 1 Click the Start Menu go to Settings and select Control Panel 2 Double Click Add Remove Programs 3 Select EtherWind 802 11b Wireless Print Server from the list and click Change Remove 4 Select Remove and follow the on screen instructions The software should now be removed from the system 11 8 ...

Страница 55: ... Dealer from whom you bought your EtherWind They are familiar with your needs and will generally be able to provide you with the fastest and most comprehensive support If your Distributor or Dealer is unable to answer your questions or is for some rea son not available then contact TROY directly at United States 208 955 1000 E mail support troyxcd com Germany 0800 3002210 E mail support troygroup ...

Страница 56: ...p ment if the Hardware is installed by the Purchaser or upon installation if the Hardware is installed by TROY During the warranty period TROY will repair or replace the unit at no charge provided it is returned to TROY freight prepaid as described in the Returning Products section of this chapter To ensure prompt service please fill out the enclosed warranty card The warranty on repaired products...

Страница 57: ...ed by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technicia...

Страница 58: ...The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communications devices For Canadian Users This Class B apparatus complies with Canadian ICES 003 Cet appareil numérique de la class B est conforme à la norme NMB 003 du Canada DECLARATION of CONFORMITY According to 47CFR Part 2 and 15 for Class B Pe...

Страница 59: ...isted above may be restricted before using 802 11b products please confirm with the fre quency management authority in the country where you plan to use it OUT DOOR USE REQUIRES A LICENSE IN MANY COUNTRIES AND IS FOR BIDDEN IN ITALY In some situations or environments the use of 802 11b wireless technology might be restricted by the proprietor of the building or responsible representatives of the o...

Страница 60: ...tion to operate this equipment Canada IC notice To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to provide maximum shielding Equipment that is installed outdoors is subject to licensing Pour empêcher un brouillage radioèlectrique au service fasant l object d une licence cet appareil doit être utilisé à l interieur et loin d...

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