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10
Troubleshooting
This chapter should enable the maintenance personnel to identify and resolve operational faults based
on error messages and symptoms.
DANGER
Risk of fire from incorrect parameter settings
Laser operation with incorrect parameter settings such as power settings, speed or
frequency can result in flame formation.
Laser operation permitted only under supervision.
System failures that cannot be remedied can cause damage to the machine.
- Disconnect the machine from the mains and contact your local support team.
10.1 Errors, cause and resolutions
Problem
Possible Cause
Resolution
Too low engraving depth
Imprecise focusing
Dirty optics
Check focus
Clean optics
Blurred edges
Imprecise focusing
Check focus
Missing cut lines
Zero passes in material
database
Line thickness in Corel
Draw too big
Color was skipped in
JobControl
®
Increase the amount of
passes in the JobControl
®
material database
Reduce line thickness to
smallest possible value
Set color to cutting in the
JobControl
®
database
Waviness of the lines
Lens is loose
Check lens and lens
holder
No visible marking result
Too low laser power
Too high speed
Not focused
Wrong focus tool
Increase power setting
Reduce speed
Check focus
Change focus tool
When using Auto focus,
check the settings within
the software (lens,
material thickness, table)
