The user should correctly operate and use the vehicle according to the Owner’s Manual. If a functional failure occurs due to
product quality reasons, TROMOX will perform an unified repair, replacement, and return policy.
1.The Tromox after-sales service and limited warranty are implemented by distributors or authorized service shops. If there
is any problem, please contact the after-sales service department or authorized distributors.
2.The list of after-sales service and limited warranty is as follows.
After-sales Service and Limited Warranty
Part Name
Power pack
Motor
Converter
Remote key
Vehicle control
unit (VCU)
Main cable
Headlight
Taillight
Turn signal light
License plate light
Controller
Warranty Standard
Warranty Period
After being charged fully under the specified service environment and used normally without the influence of external force, the
lithium battery subjected to voltage abnormal, unable to be charged
，
temperature abnormal, or capacity less than 70% (the
normal charging environment temperature is 0ª~55ª; the normal service environment temperature is -20ª~70ª; under the
low-temperature condition, the capacity of lithium battery will decrease at different extent) is provided with a unified repair,
replacement, and return policy. (The warranty period of the new lithium battery is calculated according to the remaining days of
the warranty period of original purchased battery.)
3+21 months: provide
t h e r e p l a c e m e n t
service in the first 3
months and the repair
or maintenance service
in the latter 21 months.
Subjected to phase loss, demagnetization, parts or debris falling off, abnormal sound and other quality problems
which cannot be repaired
Subjected to internal damage, no voltage regulation, no DC output and supply voltage too high
No DC output & supply voltage abnormal
The internal line or element is damaged, dashboard provides no data or incorrect data and the vehicle cannot be
controlled through mobile phone App.
a. The conventional functions of the remote control such as unlocking, fortifying, powering on, and powering off are
invalid
Be subjected to short circuit, open circuit, ablating or other irreparable faults
Cannot work normally due to quality problem
Cannot work normally due to quality problem
Cannot work normally due to quality problem
Cannot work normally due to quality problem
24 months
12 months
12 months
12 months
12 months
12 months
12 months
12 months
12 months
12 months
Part Name
Charger
Horn
Lock
Dashboard
Brake system
Handle
Switch Assy
Air switch
Handlebar
Steering column
Shock absorber
Wheel rim
Tire
Vehicle frame
Side stand
Seat cushion
Vehicle appearance
& plastic parts
Rear fork
Warranty Standard
Warranty Period
Cannot be charged normally; charging indicator light doesn’t change
Cannot work normally due to quality problem
Out of order, subjected to functional failure
Incomplete display, no display or abnormal display
a.The brake caliper is broken or seriously deformed;
b.The brake oil leaks and cannot be repaired;
c.Power is not off during brake and cannot be repaired.
The speed cannot be adjusted due to structure problem
The switch is out of order, cannot be turned on or off to the proper position or cannot be reset; the part is broken or falls off due to
quality problem; the internal part is subjected to short circuit, open circuit, poor contact or other failures.
It doesn’t automatically disconnect for protection in case of over-voltage or over-current, or cannot be normally used.
Handlebars at two sides have uneven height and inconsistent length and exceed the normal range; or, subjected to serious deforma
-
tion, fracture or crack during normal operation.
Subjected to serious deformation, insufficient welding, fracture or crack during normal operation
Subjected to fracture, crack, serious deformation or insufficient welding
Subjected to oil leakage, insufficient welding, piston rod fractured or piston stuck during normal operation
Subjected to fracture, crack or serious deformation during normal operation
Subjected to crack, bulge or breakage during normal operation
Subjected to serious deformation, insufficient welding, or cracking during normal operation; the license plate cannot be obtained due
to the Frame code is not clear
Subjected to fracture, insufficient welding, spring failure or falling off during normal operation
Subjected to split sewing, cracking or serious deformation due to quality problem
Surface subjected to peeling off due to coating problem; the parts can be replaced if the cracking area is bigger than 1cm².
24 months
6 months
6 months
12 months
6 months
6 months
6 months
6 months
12 months
12 months
12 months
12 months
12 months
1 months
36 months
36 months
6 months
3 months
36
37
After-sales Services
After-sales Services
