3. Long-term Storage
①
Storage status: turn off the air switch; disconnect the power supply circuit of battery, so as to prevent the over-discharge
of the battery;
②
Storage conditions: park the vehicle at dry and cool places, so as to protect it from being exposed to the strong sun light
and rain. If the outdoor parking cannot be avoided, make sure to take out the battery, cover the vehicle with waterproof
cover and mind the wind conditions.
③
In case long storage of the vehicle, please charge the battery fully before using, and check whether the tire pressure
reaches the specified value. If the tire pressure is too low or too high, please restore the tire pressure to the specified value
before using.
4. Maintenance Precautions
①
The maintenance and repairing of parts and components needs to be performed by our after-sales service center,
authorized service shops or distributors. Only the parts and components designated by the original factory can be used.
②
The fault or part damage caused by the owner that fails to perform the regular maintenance according to Tromox’sugges-
tions is not within the warranty scope;
③
Tromox can not be responsible for the results if the owner disassembles vehicle by himself/herself or uses the parts
which are not officially approved by Tromox.
Battery connection failed Connect the battery plug correctly.
Anti-theft alarm fault
Fuse burned
Air switch is not on
Side stand is not folded
Battery is low
Handlebar fault
Controller plug loose
Handlebar plug subjected to
poor contact
Motor Hall plug subjected to poor
contact
Motor failure
Controller failure
Battery is low
Tire pressure insufficient
Seriously overloaded
Brake pad interfering
Battery aged or normally
scrapped
Power inverter failure
Brake handle switch damaged or
subjected to open circuit
The main charging plug
subjected to poor contact
Wrong charger
Battery aging or normal
scrap
Brake pad is worn out
Brake disc loose
Control switch failure
Plug loose or not inserted
Power inverter failure
Lamp holder burnt out
Power inverter failure
Control switch failure
Flasher failure
Lamp holder is burnt out
dashboard failure
Power inverter failure
VCU communication module
failure
Anti-theft alarm communica-
tion module failure
Controller communication
module failure
Instrument communication
module failure
Check whether the main plug is
correctly inserted.
Use the Tromox charger with
designated model.
Replace the battery.
Replace the brake pad.
Tighten the bolts of brake disc.
Replace the switch.
Check the plug.
Replace the power inverter.
Replace the lamp.
Replace the power inverter.
Replace the switch.
Replace the flasher.
Replace the lamp.
Replace the dashboard.
Replace the power inverter.
Replace the VCU.
Replace the Anti-theft alarm
Overhaul the controller
communication module.
Overhaul the instrument
communication module.
Replace the anti-theft alarm.
Replace the main cable fuse.
Turn on the air switch.
Fold the side stand.
Charge the battery.
Lubricate the brake handle joint and
turn it to the correct position.
Replace the handlebar.
Re-insert the controller plug.
Adjust the handlebar plug pins.
Adjust the motor Hall plug pins.
Overhaul or replace the motor.
Replace the controller
Charge the battery.
Remain the tire pressure at
225kPa.
Avoid overloading
Overhaul the brake caliper and
adjust its installation position.
Replace the battery
Replace the power inverter
Replace the switch and inspect
the circuit
Causes
Causes
Solutions
Solutions
Faults
Faults
The whole
vehicle is
powered off;
the remote
control and
APP cannot
be on.
The battery
cannot be
charged.
There is metal
scraping
sound while
braking
The headlight
and tail light
cannot be
switched on.
The turn
signal light
doesn’t work.
The vehicle can
be turned on, but
the dashboard
light is not on.
There is no battery
level, speed, time,
temperature or
other information
displayed on the
dashboard.
The motor
doesn’t run
when the
power is on,
and the
governor
handlebar is
turned.
The riding
speed is low
or the riding
range is
relatively
short
The brake failure
Battery management system(BMS)
subjected to power-off protection
First, ensure there is no short
circuit; after 10 minutes, turn on
the power again
Brake handle is not back to
the correct position
34
35
Troubleshooting
Maintenance
