Replacement Parts Policy
Availability:
It is the policy of Triton to
maintain availability of parts for the
current range of products for supply after
the guarantee has expired. Stocks of spare
parts will be maintained for the duration
of the product’s manufacture and for a
period of five years thereafter.
In the event of a spare part not being
available a substitute part will be supplied.
Payment: The following payment methods
can be used to obtain spare parts:
1
By post, pre-payment of pro forma
invoice by cheque or money order.
2
By telephone, quoting credit card
(MasterCard or Visa) details.
3
By website order:
www.tritonshowers.co.uk
Triton Plc, Triton Road
Nuneaton, Warwickshire. CV11 4NR
Triton Plc guarantee this product against
all mechanical defects arising from faulty
workmanship or materials for a period
of five years for domestic use only, from
the date of purchase, provided that it has
been installed by a competent person in
full accordance with the installation and
operating instructions.
Any part found to be defective during this
guarantee period we undertake to repair
or replace at our option without charge so
long as it has been properly maintained
and operated in accordance with the
operating instructions, and has not been
subject to misuse or damage.
This product must not be taken apart,
modified or repaired except by a person
authorised by Triton Plc. This guarantee
applies only to products installed within
the United Kingdom and does not apply to
products used commercially.
This guarantee does not affect your
statutory rights.
What is not covered:
1
Breakdown due to:
a)
use other than
domestic use by you or your resident
family;
b)
wilful act or neglect;
c)
any
malfunction resulting from the incorrect
use or quality of gas or water or incorrect
setting of controls;
d)
faulty installation.
2
Repair costs for damage caused by
foreign objects or substances.
3
Total loss of the product due to non-
availability of parts.
4
Compensation for loss of use of the
product or consequential loss of any kind.
5
Call out charges where no fault has
been found with the unit.
6
The cost of routine maintenance,
adjustments, overhaul modifications or loss
or damage arising therefrom, including
the cost of repairing damage, breakdown,
malfunction caused by corrosion, furring,
pipe scaling, limescale, system debris or
frost.
T
R I T O N
S
T A N D A R D
G
U A R A N T E E
Customer Service
☎
+44 (0) 87 0067 8678
Scottish and Northern Ireland
Customer Service
☎
+44 (0) 84 5762 6591
Trade Installer Hotline
☎
+44 (0) 24 7632 5491
Fax: +44 (0) 24 7632 4564
www.tritonshowers.co.uk
E mail: [email protected]
To use your Triton Guarantee please
contact Triton Customer Service
on +44 (0) 87 0067 8678 (Scotland
+44 (0) 84 5762 6591).
Please have
your postcode and model details available
when you call.
Please note: Telephone calls may be
recorded for training purposes.
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