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TRITON KEY MACHINE
Warranty
LIMITED MANUFACTURER’S WARRANTY
Lock Labs® warrants the Triton Key Cutting Machine™ in compliance with this certificate, in effect for 24 months from the date of purchase.
In order to redeem the benefits provided to you by this warranty,
this documentation must be provided in tandem with a verifiable proof of
purchase,
as issued by an authorized Triton Key Cutting Machine™ distributor. This warranty covers the free repair or replacement of any
parts deemed faulty as a result of manufacturing defects. (For the most current version of this agreement, please visit TritonKeyMachine.
com/warranty).
This warranty does
not
cover:
(1) Damage or malfunctions caused by natural disasters or acts of God (lightning, fire, flood, earthquakes and other
external causes)
(2) Theft, misplacement, reckless, abusive, willful or intentional conduct associated with handling and use of the
Triton Key Cutting Machine™
(3) Faulty installation, repair, or maintenance by anyone other than a Lock Labs® authorized service provider
(4) Damage to or failure of unauthorized aftermarket upgrades or add-on accessories (This includes the electrical failure of
the machine due to the use of inferior or inefficient power inverters)
(5) Consumer replaceable or consumable items, including but not limited to: cutting bits, tracers (decoders), T-wrenches
(Allen wrenches), Allen-slotted threaded bolts, tip stop/calibration block, debris brush and AC power adapter
(6) Extreme environmental conditions (including extreme temperature or humidity) leading to problems such as external
condensation, overheating and mold
(7) Usage outside of the permitted or intended uses, as described by the manufacturer
(8) Malfunctions caused by improper operation by machine operator
(9) Damage caused by insect infestation or rodents
(10) Covered products that have been reported as lost or stolen
(11) Any machine whose serial number has been altered, defaced or removed
(12) Any machine whose software has been modified or altered beyond the normal scope of use
(13) Damage that is secondary, or any damage that would be ordinarily covered under a primary insurance policy (e.g., car accident
causes damage to the Triton Key Cutting Machine™)
(14) Protection against any other act or result not covered by this plan
(15) Any resultant damage to the Triton Key Cutting Machine™ that arises from one or more conditions described above
Except for the above cases, all qualifying malfunctions are eligible for free service within the warranty period. To assure your request
for service is handled efficiently, please contact Lock Labs® customer service prior to sending us any product. We will issue you a Repair
Authorization Form that must be included when shipping your product to us. Failure to do so will result in service delays.
Shipping and Handling Policy:
Lock Labs® will contribute to the cost of shipping to and from our repair center, at our discretion, and only
within the Continental United States. After preliminary assessment, if your machine malfunction is determined as uncoverable by this
warranty, the entirety of all shipping costs will become your obligation. Failure to rectify any outstanding shipping or repair charges
will
result in return shipping delays.
How to Obtain Service and Support
You may obtain service by accessing our website, tritonkeymachine.com/support, or by calling us at (888) 988-6865. Regular business
hours are Monday through Friday 8am to 5pm Pacific Standard Time.
To receive service or support, you agree to comply with each of the terms listed below:
(i) You will provide a copy of this warranty and a copy of your purchase, exchange and service receipts, if requested
(ii) You will provide, to the best of your ability, information about the symptoms and causes of your issues with the Triton Key
Cutting Machine™
(iii) You will respond to requests for information, including but not limited to: your product serial number, version of the software
installed, any peripheral devices connected or installed on the Triton Key Cutting Machine™ key machine, any error messages
displayed, the actions which were taken before the Triton Key Cutting Machine™ experienced the issue and the steps taken to
attempt resolution of the issue
(iv) You will follow instructions we give you, including but not limited to refraining from sending us products and accessories that
are not subject to repair or replacement service (as listed above) and packing the Triton Key Cutting Machine™ in accordance
with the shipping instructions we will provide to you upon service agreement
(v)
Keep your original packaging!
In the event your machine must be shipped to our repair facility, there is no safer method to
ensure that the machine will arrive intact and undamaged, than if it ships in its original box with the original foam inserts.
Damages incurred during shipping, due to improper packaging, will be the customer’s sole responsibility
(vi) You will be required to sign a service order disclaimer or other service order terms to obtain repairs or a replacement device.
This service order disclaimer or other service order terms do not form a part of this warranty, and are a separate legal document
(vii)
After
securing permission to send in your machine, please insert your completed Repair Authorization Form inside the box and
ship to: Lock Labs Warranty and Repair Center - 5275 S. Arville Street Ste. 328, Las Vegas, NV 89118
THE LIMITED MANUFACTURER’S WARRANTY IS EXPRESSLY GIVEN AND ACCEPTED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING,
WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT THEY CANNOT BE
DISCLAIMED, THE IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIFE OF THE EXPRESS WARRANTY. LOCK LABS SHALL HAVE NO LIABILITY
FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES THAT ARISE FROM THE SALE OF TRITONTM PRODUCTS OR ARE A RESULT OF A BREACH OF THE LIMITED
MANUFACTURER’S WARRANTY REPRODUCED ABOVE. THE REMEDIES SET FORTH IN THE LIMITED MANUFACTURER’S WARRANTY ARE THE PURCHASER’S
SOLE AND EXCLUSIVE REMEDIES, AND THE ENTIRE LIABILITY OF LOCK LABS FOR ANY BREACH OF THE LIMITED MANUFACTURER’S WARRANTY. SOME
STATES/JURISDICTIONS DO NOT ALLOW FOR THE DISCLAIMERS, LIMITATIONS, AND EXCLUSIONS DESCRIBED ABOVE, AND AS A RESULT, THEY MAY NOT
APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY ALSO HAVE OTHER LEGAL RIGHTS WHICH MAY VARY FROM STATE TO STATE OR
FROM ONE JURISDICTION TO ANOTHER. NO DISTRIBUTOR, DEALER, SALES REPRESENTATIVE NOR ANY OTHER PERSON HAS BEEN AUTHORIZED TO MAKE
ANY AFFIRMATION, REPRESENTATION OR WARRANTY REGARDING THE PRODUCT, OTHER THAN THOSE CONTAINED IN THIS LIMITED MANUFACTURER’S
WARRANTY, AND IF MADE, SHALL NOT BE ENFORCEABLE AGAINST LOCK LABS. LOCK LABS RESERVES THE RIGHT TO MODIFY THESE TERMS AND
CONDITIONS AT ANY TIME, IT BEING UNDERSTOOD THAT SUCH MODIFICATION WILL NOT ALTER THE LIMITED MANUFACTURER’S WARRANTY CONDITIONS
APPLICABLE TO THE PRODUCTS SOLD WHILE THESE TERMS AND CONDITIONS ARE IN EFFECT.
