COMMON ERROR CODES
E
ERROR CODE
MEANING
RECOMMENDED ACTIONS
RESETTING ERRORS
RESET ATM
RESET ERROR
A
COMMUNICATION PROBLEMS
COMMUNICATION ERROR
SYSTEM UNAVAILABLE
D
CARD READER PROBLEMS
C
CAN’T READ CUSTOMER CARD
CAN’T INSERT CARD FULLY
MANAGEMENT FUNCTIONS
B
ACCESS INSTRUCTIONS
TEMPORARILY OUT
OF SERVICE
ERROR CODE #XXX
CONTACT SERVICE PERSONNEL
NOTIFY
ATTENDANT
RESET ATM: OPEN THE ATM CONTROL PANEL AND LO-
CATE THE POWER SWITCH ON THE LEFT SIDE OF THE
POWER MODULE AT THE REAR OF THE ENCLOSURE.
PRESS THE POWER SWITCH OFF (0) AND THEN ON (I).
RESET ERROR: AFTER AN ATM RESET, THE RESET ER-
ROR AND MANAGEMENT OPTIONS APPEAR. SELECT
THE RESET ERROR OPTION. IF THE PROBLEM HAS
BEEN CORRECTED, THE ATM SHOULD RETURN TO NOR-
MAL OPERATION.
1.
AT ATM WELCOME SCREEN, PRESS AND HOLD
DOWN <CTRL> KEY (LOWER-RIGHT CORNER OF
KEYPAD), PRESS <1> KEY, THEN RELEASE BOTH
KEYS. IF WELCOME SCREEN IS NOT DISPLAYED,
RESET ATM USING PROCEDURE . TOP
MENU, OR RESET ERROR/MANAGEMENT MENU
SHOULD APPEAR.
2.
SELECT MANAGEMENT OPTION. ENTER PASSWORD
TO ACCESS MANAGEMENT FUNCTIONS MENU.
1.
ENSURE CARD IS BEING INSERTED WITH CORRECT ORIENTATION. TRY TO READ THE CARD. IF
PROBLEM STILL EXISTS, RESET ATM USING INSTRUCTIONS IN . TRY TO READ THE CARD.
IF PROBLEM STILL EXISTS, CONTINUE WITH STEP 2.
2.
ACCESS MANAGEMENT FUNCTIONS MAIN MENU USING PROCEDURE .
3.
SELECT DIAGNOSTICS OPTION. SELECT MORE DIAGNOSTICS OPTION. SELECT SCAN CARD
OPTION.
5.
INSERT AND REMOVE AN ATM CARD. IF NO ERROR MESSAGE IS RECEIVED, CONTACT YOUR
SERVICE PROVIDER. IF AN ERROR MESSAGE IS RECEIVED, CONTINUE WITH STEP 7.
6.
OPEN ATM CONTROL PANEL. REMOVE AND THEN RECONNECT DATA CABLE (RIBBON
CABLE) ON CARD READER. CLOSE ATM CONTROL PANEL.
7.
RESET ATM USING PROCEDURE . TRY TO READ A CARD. IF PROBLEM STILL EXISTS,
CONTACT YOUR SERVICE PROVIDER.
1.
OPEN THE ATM CONTROL PANEL TO ALLOW LIGHT TO SHINE THROUGH THE CARD READER
SLOT. EXAMINE THE SLOT FROM THE REAR OF THE CARD READER.
2.
IF A FOREIGN OBJECT IS DISCOVERED, TRY TO DISLODGE IT. USE A THIN, SMOOTH STRIP OF
CARDBOARD OR WOOD (SUCH AS A TONGUE DEPRESSOR) TO REMOVE THE OBSTRUCTION.
3.
CLOSE THE ATM CONTROL PANEL. TEST THE CARD READER. IF A CARD STILL CANNOT BE FULLY
INSERTED CLOSE THE ATM CONTROL PANEL AND CONTACT SERVICE PROVIDER.
1.
RESET ATM USING PROCEDURE . IF PROBLEM STILL EXISTS, CONTINUE WITH STEP 2.
2.
OPEN ATM CONTROL PANEL. UNPLUG TELEPHONE CABLE FROM BOTTOM PLUG ON LEFT SIDE
OF POWER MODULE (AT REAR OF ENCLOSURE). PLUG IN THE BASE UNIT (NOT THE HANDSET)
OF A TELEPHONE. LISTEN FOR DIAL TONE.
3.
IF DIAL TONE EXISTS, UNPLUG TELEPHONE. CLOSE THE ATM CONTROL PANEL. CONTACT YOUR
ATM SERVICE PROVIDER. IF THERE IS NO DIAL TONE, CONTINUE WITH STEP 4.
4.
LOCATE TELEPHONE WALL JACK FOR ATM. UNPLUG CABLE AND CONNECT BASE UNIT OF A
TELEPHONE. LISTEN FOR DIAL TONE. IF THERE IS NO DIAL TONE, THERE IS A PHONE LINE PROB-
LEM. CONTACT YOUR TELEPHONE SERVICE PROVIDER FOR ASSISTANCE.
139
140
141
PRINTER NOT
RESPONDING
PRINTER
TIMEOUT
PAPER JAM
1.
OPEN THE ATM CONTROL PANEL AND CHECK PRINTER PAPER
PATH FOR BLOCKAGE THAT COULD CAUSE A PAPER JAM.
2.
CHECK PAPER STATUS. REPLACE PAPER IF LOW OR EMPTY. RE-
MOVE JAM, IF PRESENT. CLOSE ATM CONTROL PANEL.
3.
RESET ERROR USING PROCEDURE . IF ERROR CLEARS,
GOTO STEP 6. IF ERROR DOES NOT CLEAR, CONTACT SERVICE
PROVIDER.
4.
PERFORM RECEIPT PRINTER TEST.
5.
IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF
ERROR RETURNS, CONTACT SERVICE PROVIDER.
148
151
ELECTRONIC
JOURNAL
WRITE FAILURE
ELECTRONIC
JOURNAL FULL
1.
PRINT OR CLEAR THE JOURNAL USING PROCEDURE .
2.
RESET ERROR USING PROCEDURE . IF ERROR CLEARS,
PLACE ATM BACK IN SERVICE. IF ERROR DOES NOT CLEAR, CON-
TACT SERVICE PROVIDER.
156
NO CASSETTE
IN SERVICE
1.
CASSETTES MAY BE EMPTY OR WERE REMOVED/INSTALLED
WITHOUT RE-INITIALIZING THE “IN SERVICE” FUNCTION.
2.
CASSETTES EMPTY: FOLLOW THE REPLENISHING CASSETTES
PROCEDURE FOR LOADING CURRENCY IN CASSETTES.
ENTER MANAGEMENT FUNCTIONS MAIN MENU. SELECT CAS-
SETTE SERVICE. SELECT CASSETTE(S) TO PUT IN SERVICE. SE-
LECT CASSETTE LOCKING AND VERIFY CASSETTES ARE LOCKED.
SELECT RESET TERMINAL ERROR OPTION.
3.
CASSETTES OUT OF SERVICE/NOT LOCKED: ENTER MANAGE-
MENT FUNCTIONS MAIN MENU. SELECT CASSETTE SERVICE. SE-
LECT CASETTE(S) TO PUT IN SERVICE. SELECT CASETTES LOCK-
ING AND VERIFY CASETTES ARE LOCKED. SELECT RESET TERMI-
NAL ERROR OPTION.
194
CASSETTES
NOT LOCKED
183
RECEIPT
PRINTER
PAPER LOW
1.
OPEN ATM CONTROL PANEL.
2.
CHECK PAPER STATUS. REPLACE IF LOW OR EMPTY.
3.
CLOSE CONTROL PANEL. RESET ERROR USING PROCEDURE .
IF ERROR CLEARS, GOTO STEP 4. IF ERROR DOES NOT CLEAR,
CONTACT SERVICE PROVIDER.
4.
PERFORM RECEIPT PRINTER TEST.
5.
IF ERROR DOES NOT RETURN, PLACE ATM BACK IN SERVICE. IF
ERROR RETURNS, CONTACT SERVICE PROVIDER.
RECEIPT
PAPER OUT
195
CASSETTE/DAY CLOSE
F
DAY CLOSE
CASSETTE CLOSE
1.
GO TO MANAGEMENT FUNCTIONS USING PROCEDURE . SELECT CLOSE OPTION. CHOOSE CASSETTE
CLOSE. SELECT CASSETTE A, B, C OR D. SELECT CASSETTE CLOSE. CASSETTE CLOSE RECEIPT PRINTS.
REPEAT PROCEDURE FOR AVAILABLE CASSETTES.
2.
EXIT TO MAIN MENU. SELECT CASSETTE SERVICE. UNLOCK CASSETTES. REMOVE CASSETTE(S). COUNT CASH.
CASH IN CASSETTE (INCLUDING REJECT NOTES) SHOULD EQUAL REMAINING AMOUNT VALUE ON RECEIPT.
3.
LOAD CASSETTE(S), USING PROCEDURE . REPLACE CASSETTE(S). SELECT ENTER QTY. IN CASSETTE
FROM CLOSE MENU. ENTER NUMBER OF BILLS LOADED IN SELECTED CASSETTE. PERFORM A TRIAL CAS-
SETTE CLOSE. KEEP RECEIPT AS RECORD OF BEGINNING CASSETTE BALANCE. REPEAT FOR OTHER CAS-
SETTES. PLACE ATM IN SERVICE.
1.
GO TO MANAGEMENT FUNCTIONS USING PROCEDURE . SELECT CLOSE OPTION. RECEIPT PRINTS. NOTE:
IF ATM DAY CLOSE IS NOT PERFORMED AT SAME TIME AS PROCESSOR, HOST SETTLEMENT AMOUNT MAY NOT
MATCH TERMINAL SETTLEMENT AMOUNT ON DAY CLOSE RECEIPT.
2.
PLACE ATM IN SERVICE.
