Personal Fireplace Heater™
7
60-Day Money-Back Guarantee
If you decide that you don’t love this product, your order is covered by
our 60-Day Money-Back Guarantee. You have 60 days from the day you
receive your product to request a replacement product or refund of the
purchase price minus processing and handling fees.
To receive a refund or replacement, you must return the product to us at
your expense. To return the product, call customer service at 1-973-287-
5135 and request a return merchandise authorization number. Pack the
product carefully and include in the package a note with (1) your name,
(2) mailing address, (3) phone number, (4) email address, (5) reason for
return, and (6) proof of purchase or order number, and (7) specify on the
note whether you are requesting a refund or replacement. Write the return
merchandise authorization number on the outside of the package.
Send the product to the following return address:
Personal Fireplace Heater
Tristar Products
500 Returns Road,
Wallingford, CT 06495