(
215-293-0700
7
215-293-0701
17
Installation and Operation Guide
Proven
Priming
Performance
Customer Service Phone
(215) 293-0700
We pride ourselves with exceptional customer service and are available to answer questions pertaining to new or existing orders and any of your after the sale
support concerns. If a product needs to be returned, please call and request a Returned Goods Authorization (RGA) number. Warranty claims must be made by
an authorized
TRIDENT
employee. Be prepared to provide the product model number and purchase invoice number. Replacement parts ordered will be invoiced
to your account. Once an RGA number is received, you must write it on all boxes and paperwork.
TRIDENT
will not accept your returned goods without an RGA
number. Upon receiving the return, if it is determined to be covered under warranty, a credit memo will be issued and mailed to you for your records.
Warning
‐ User Responsibilities
The customer, installer and end-user shall assume sole responsibility in making the final selection of products and accessories. Furthermore, these parties shall
hold
TRIDENT
harmless for all liability, claims, suits and expenses incurred. These parties shall ensure maintenance, safety precautions and warnings regarding
the application are enforced at all times.
TRIDENT
is not responsible for use of products in excess of rated and recommended capacities, design functions or
abnormal conditions.
Caution
‐ Proper Selection of Accessories
TRIDENT
offers a wide variety of accessory items and optional features for its products. It is the sole responsibility of the customer, installer and end users to
ensure that the proper items and features have been selected to fit the application.
Warning
‐ Follow Instructions
The customer, installer, and end users shall ensure that all potential users of these products receive continual training and access to all relevant product manuals
and safety instructions. This information should be thoroughly reviewed prior to installation, stored and reviewed continually during use of the product.
TRIDENT
assumes no responsibility for fitness of installation and continued use in specific applications.
Note:
All designs, specifications, and dimensional data contained in this catalog are subject to change without notice. No additional warranties, express or
implied, including warranties of merchantability for fitness for a particular purpose, are created by the descriptions and depictions of the products on or in this
catalog. Not responsible for typographical errors.
Safety First!!!
Serious Injury and Destruction of Property can result from improper selection or improper use of products described in this instruction
manual. Since TRIDENT has no control over the number and variety of applications for which its products may be purchased or the
conditions under which they may be used, TRIDENT liability on any claim, whether in contract, tort (including negligence), or otherwise, for
any loss or damage shall in no case exceed the price paid for the product or any part thereof which give rise to claim. As always, TRIDENT
technical assistance and support is available for your convenience.
5 Year Warranty
For five years after the date of
purchase, Trident Emergency
Products, LLC warrants its
products to be free from defects in
materials and workmanship when
properly installed, operated, and
maintained.
If during the warranty period, a product is discovered to
be defective, Trident will, at its option, replace or repair the
warranted product or grant the purchaser a credit for the
product claimed to be defective. Trident will have the sole
discretion to determine whether the product was defective.
This warranty is null and void if the product is damaged due
to abuse, misuse, negligence or accidental causes.
No warranty of merchantability or fitness for a particular
purpose, nor any warranty, express or implied, is made by
Trident. The foregoing states Trident Emergency Products,
LLC's entire and exclusive liability and buyer's exclusive
remedy for any claim or damages In connection with the
sale of its products. In no event shall Trident be liable for any
special incidental, or consequential damages whatsoever.
Ordering
Please use Trident part numbers and descriptions when placing orders. All orders must be submitted
via
([email protected]) or placed online at
www�tridentdirect�com
. All orders will be
acknowledged by Trident within one (1) business day of receipt unless a scheduled holiday(s) prevents
this.
No verbal orders will be accepted.
Terms
1%10-NET30 days on approved credit, or with a Visa/MC/AMEX credit card.
Service charge 1.5% on past due accounts.
Order Processing/Fulfillment:
Trident Emergency Product’s normal operating hours are Monday thru Friday, 7:00AM to 3:30PM Eastern Standard
Time. We strive to ship orders as soon as possible however, depending on the size and type of order, we will not
always be able to complete same day shipping. In general, please add 1-2 business days to allow for processing
time. If we anticipate a longer lead time we will contact you immediately. For questions regarding lead times please
contact
.
Our daily UPS ground pickup occurs at 3PM Eastern Stand Time. To ensure order fulfillment, we suggest that orders
requiring expedited shipping methods (UPS Next Day Air etc.) are submitted by 12PM EST to allow for order entry,
packing and processing.
Please note that Trident must be notified of items missing from a shipment or order within ten (10) business days of
receipt. After ten business days the customer assumes full and complete responsibility for any and all missing items.
Return Policy
Most items are returnable within 30 days of sale. Each return must be damage free, include all components and
be in a new (saleable) condition. A 20% restocking fee is applied upon acceptance of the return. A Return Goods
Authorization (RGA) number must be obtained from Trident prior to returning an item. Submit your return request with
the original order number to
sales@tridentdirect�com
�
Special orders and items with special threads are not returnable.
5
Warranty and Product Information
